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The Rent Service

The Rent Service

The Rent Service is an executive agency of the Department for Work and Pensions. The Rent Service provides valuations for local authorities in England, for use in the assessment of claims for Housing Benefit where the tenant is renting from a private landlord.

Housing Benefit Determinations

In making a determination The Rent Service will consider:

  • The level of rent
  • The rent for similar properties within the vicinity
  • The number of rooms
  • The age and number of people living within the property being assessed

Taking into account all of the above, The Rent Service then advises the Local Authority of the level of rent to be used in the benefit calculation by providing them with the following figures:

  1. The Claim Related Rent for the property.
  2. The Local Reference Rent.
  3. The Single Room Rent (for single tenants under 25 years of age). This is approximately £42.50.
The Council is required to calculate benefit using the lowest of the figures.  This is known as the 'maximum rent'.

Service Charges

Some services included in a tenant's rent are not eligible to be met by housing benefit. These include heating, lighting, water rates, meals, general counselling & support and emergency alarms. The Rent Officer will determine the value of ineligible services and his valuations will be net of these services, so the Council only needs to make further deductions from the maximum rent for meals.

The determination will usually run for 12 months unless there is a  significant change to the property or the number of people included within the household.

Pre-Tenancy Rent Determinations

If you are claiming housing benefit and are planning to rent from a private landlord you can ask The Rent Service to make a valuation before you sign the tenancy agreement. You need to complete a pre-tenancy determination form available on The Rent Service website or from your local authority housing benefit department . The PTD form needs to be signed by you as the prospective tenant, and either the landlord or landlords agent, and returned to the local authority Housing Benefit department that covers the area where the property is located. This form must not be sent direct to The Rent Service.

The existence of a Pre-tenancy Determination does not guarantee that benefit will be awarded or how much will be paid.

To learn more about The Rent Service please visit their website: www.therentservice.gov.uk


Contact Information

For more information please contact Benefits.

Telephone Number 01900 702650

If you would like to visit us, please call at:

The Customer Service Centre
Town Hall
Oxford Street
Workington
CA14 2RS

The office is open for visits at the following times:

8:45am to 5:00pm Monday-Thursday
8:45am to 4:30pm Friday

Telephone enquiries, please call:

(01900) 702650

The office is open for telephone calls at the following times:

8:45am to 5:15pm Monday-Thursday
8:45am to 4:45pm Friday

Claim Forms are available from:

Council Centre, Finkle Street, Workington
Council Offices at Cockermouth, Keswick, Maryport & Wigton
and Housing Association offices

Advice my also be obtained from:

Citizens Advice Bureau, which has offices in Workington, Maryport, Keswick and Cockermouth.

last updated Tuesday, March 18, 2008