Translating and interpreting services

Customer services support

Customer services

Translation can be done verbally either over the telephone or face to face at the customer service centre and public council offices. We can also provide written and emailed communications in other languages as required.

Allerdale Borough Council uses the language line service for translation and interpretation. This service enables customers to communicate with council departments and receive information about council services in their preferred language.

Website translation

Our website can be translated automatically into eleven other languages. For more information and to view the website in another language, please see the translations page.

Alternative formats

We can provide translated, large print and audio CD versions of our printed information in most cases. Please contact customer services or the relevant council department to request information in alternative formats. There is also an alternative format link at the bottom of each page on this website which enables you to send a request online.

Carlisle City Council logo   Cumbria County Council

Copeland District Council logo   Eden District Council logo


Contact us

0303 123 1702

Allerdale Borough Council
Allerdale House, Workington, Cumbria,
CA14 3YJ