General Housing & Council Tax Benefit Information.

Housing and council tax benefitsWhat are Housing & Council Tax Benefits?

Housing Benefit is available to help you to pay your rent if you are on a low income. If you pay rent to a housing association or private landlord, the benefit is called rent allowance. Payments may be sent either to you or direct to your landlord.
Council Tax Benefit may be claimed by the person responsible for payment of the Council Tax for your accommodation. Your Council Tax bill will be reduced by the amount of benefit due to you.
If you have other adults living with you, who do not pay you rent, you may be entitled to second adult rebate. This is an alternative to Council Tax Benefit, and is worked out using the income of all other adults in the property.
Housing & Council Tax Benefit are means tested benefits, administered by the Council on behalf of the Department of Work & Pensions (DWP). These Benefits assist claimants on low-incomes with payment of their rent and Council Tax.
Note: Housing Benefit cannot assist with deposits or rent paid in advance.

Low-income means people on Income Support/Job Seekers Allowance, low earnings, state benefits, retirement pensions etc.

Who Can Claim?

You can claim Benefit if you have a liability to pay rent or Council Tax. Complete the online benefits calculator for an estimate of the amount of benefit available to you.

How To Claim

There is no automatic entitlement to Benefit, an application form along with supporting evidence must be submitted.  Download the application forms from further down the page, or collect one at all Council Offices or DWP.

Supporting Evidence Required

There are a number of documents that must be provided in support of a benefit application to allow a Claimant's benefit entitlement to be determined.  All of these documents must be original. 

Proof Of Identity and National Insurance Number

Claimants must provide evidence of identity and National Insurance Number for themselves and their partner.  A leaflet listing some of the documents that are acceptable is available from the downloadable documents section at the bottom of this page.

Proof Of Income

If you are employed, you are required to provide 5 wage slips if you are paid weekly, 2 wage slips if you are paid monthly or 3 wage slips if you are paid fortnightly.  If you do not have wage slips, an official letter from your employer may be acceptable.  The letter should include the following information:

  • The full name & address of your employer.
  • The number of hours worked and the period covered.
  • Gross income for the period and year to date.
  • Income Tax deducted.
  • National Insurance Contributions deducted.
  • Details of Occupational Pension or Personal Pension payments. 
  • Method Of Payment (e.g. Cheque, cash, BACS etc)

Alternatively we can send a 'Certificate Of Earned Income' directly to your employer.  This form requests all the relevant earnings details that we require.                    

Proof of savings/capital

To establish your savings/capital, we will need to see your last 2 months bank statement or the up to date pass books for each account that you hold, as well as details of any other investments you may have, for example; stocks & shares, PEPs, ISAs, Premium Bonds, National Savings Certificates, land or property etc.

Proof of rent

If you rent your home and wish to claim Housing Benefit, you will need to provide up to date proof of your rent. This is usually your tenancy agreement & rent book or a signed and dated letter from your landlord confirming the following:

  • The full name & address of your landlord and managing agent.
  • Your tenancy start date and the term of the tenancy.
  • The amount of rent payable.
  • The frequency at which the rent is to be paid.
  • Details of any services included in the rent (e.g meals, heating, lighting, hot water etc).
  • Details of any payments that have already been made (amounts and dates of the payments)

The application form states what supporting evidence is required to allow the Council to process a claim. These documents must be original, photocopies will not be accepted.

If a claimant cannot provide evidence straightaway they should send in the form and submit the evidence later.

Official receipts will be given for claims accepted at Allerdale House, if requested.

When To Claim

Housing & Council Tax Benefit are normally only paid from the Monday following the receipt of an application form so if you think that you may be entitled, it is important that you claim straight away as benefit can only be backdated if you can show that you had 'good cause' for not claiming earlier.
Benefit can only be paid where the claimant is actually occupying the premises. New tenants should make sure their claim is submitted the day they move in or their benefit will only start from the Monday after they claim. Existing tenants should claim as soon as possible as their entitlement will start from the Monday after they claim.

When Does Entitlement End?

Benefit is paid indefinitely until a person has a change in their circumstances which means their claim has to be cancelled, for example, they move from Job Seekers Allowance into employment and are awarded an Extended Payment or they move out of the area.

Changes Of Circumstance

It is important that all changes of circumstance are reported to the Council within 1 calendar month of the change occurring. If the change is advantageous to the claimant, delaying in notifying the council may result in loss of benefit.  If the change is likely to be detrimental to the claimant's benefit entitlement (e.g. their wages have increased) an overpayment may occur if the Council is not notified immediately. 
Note: Failure to report any changes that may result in a decrease in the amount of benefit awarded may lead to prosecution.

Will You Qualify?

Whether you qualify for help depends on:
  • Your income
  • Your savings
  • The size of your family
  • The income of anyone else who lives with you, (such as grown up children or parents).
You will not be entitled to benefit if you have savings over £16,000, unless you are in receipt of the Guaranteed element of Pension Credit. Click here for more information on how capital may affect your Benefit Entitlement.
Generally speaking, people in receipt of Income Support, Job Seekers Allowance (income Based) of Pension Credit (Guaranteed Element) will qualify for maximum benefit, subject to Non-Dependant deductions and restrictions to the eligible rent.
For further information on how Housing & Council Tax Benefits are calculated go to 'How Housing & Council Tax Benefits are calculated and paid'.
 

Downloadable Documents

All documents open in a new window.

File name

Size

Download time

Adobe PDF format - download the viewerBenefit Claim Form - Pensioner in PDF format182 Kb52 secs @ 28.8k, 26 secs @ 56k
Adobe PDF format - download the viewerBenefit Claim Form - Working Age in PDF format207 Kb59 secs @ 28.8k, 30 secs @ 56k
Adobe PDF format - download the viewerDocuments Acceptable As Proof Of Identity in PDF format16 Kb5 secs @ 28.8k, 2 secs @ 56k
Microsoft Word formatDocuments Acceptable As Proof Of Identity in Word format22 Kb6 secs @ 28.8k, 3 secs @ 56k
Microsoft Word formatChange Of Circumstance Form in Word format115 Kb33 secs @ 28.8k, 16 secs @ 56k

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Contact Information

For more information please contact Housing Benefits.

Telephone Number 01900 702650

If you would like to visit us, please call at:

The Customer Service Centre
Town Hall
Oxford Street
Workington
CA14 2RS

The office is open for visits at the following times:

8:45am to 5:00pm Monday-Thursday
8:45am to 4:30pm Friday

Telephone enquiries, please call:

(01900) 702650

The office is open for telephone calls at the following times:

8:45am to 5:15pm Monday-Thursday
8:45am to 4:45pm Friday

Claim Forms are available from:

Council Centre, Finkle Street, Workington
Council Offices at Cockermouth, Keswick, Maryport & Wigton
and Housing Association offices

Advice my also be obtained from:

Citizens Advice Bureau, which has offices in Workington, Maryport, Keswick and Cockermouth.

last updated Wednesday, October 15, 2008