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Frequently Asked Questions

How do I tell the difference between and Hackney Carriage Vehicle and a Private Hire Vehicle?

Hackney Carriage

Private Hire

Work from approved taxi rank

Must be pre booked

Black and white chequered stripes

No stripes

Roof sign

No roof sign

Taxi meter must be used for each journey

Agree a price when booking the vehicle

Hackney carriages work from approved ranks. They must display a white licence plate at the front and back of the vehicle. They will also have black and white chequered stripes down each side of the vehicle and a roof sign that says the word ‘taxi’. They will have a taxi meter which must be switched on at the start of each journey.

Private hire vehicles work from a base and are only used for pre booked journeys. They must display a yellow plate at the front and back of the vehicle. The will not have black and white chequered stripes along the side or a roof sign. Some private hire vehicles are exempt from displaying plates in certain circumstances i.e. funeral and executive hire work. The Council has a record of everyone with an exemption.

All drivers are issued with a badge which they must wear. It will show their name, photo and the date the licence expires.

How much will my taxi journey cost?

Hackney carriages must use the meter to calculate the cost of the journey if it starts and finishes within the Allerdale area. If the journey finishes outside the Allerdale area then the meter will apply unless the fare has been agreed before the journey starts.

Allerdale Borough Council approves a table of fares each year which tells the driver what they can charge.

If you think you have been overcharged please contact us to raise a complaint.

Private hire vehicles can charge outside of the table of fares. You should agree the price with the company when you book the journey.

Wheelchair accessible vehicles?

The Council keeps records of vehicles that can carry wheelchairs. Please contact us for information.

How do I make a complaint about a taxi driver/company?

If you think you have been overcharged for a journey please look at our table of fares.  If you still think that the charge was more than it should have been please contact us to raise a complaint.

Drivers are issued with a badge which they must wear. It will show their name and a photo.

If you have a complaint regarding a driver or a vehicle please do not hesitate to contact us.

Lost property?

If you have left something in a vehicle then you should contact the company direct. If you do not know the name of the company but have the vehicle or driver details then we can confirm the company name. The driver is required to check the vehicle at the end of each journey and report any lost property to the police. You can call them on 101.

What checks are carried out on drivers before they are licensed?

Before we licence a driver we have to be sure that they are a fit and proper person to hold a licence. We do this by checking their medical history, criminal record and their ability to drive a vehicle. Unlicensed drivers will not have had these checks so never get into an unlicensed vehicle. If you think a vehicle is unlicensed and working in the area please contact us with the details.

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Contact us

0303 123 1702

Allerdale Borough Council
Allerdale House, Workington, Cumbria,
CA14 3YJ