Anti- social behaviour (ASB) minimum standards of response
West Cumbria
The Crime and Disorder Reduction Partnership (CDRP)*
(see below) will continue to work together in partnership to reduce
instances of anti-social behaviour by diversion, early intervention
and effective enforcement. The partnership’s aim is to make our
residents feel that their neighbourhood is a safer and better place
to live and visit.
The minimum standard of response is designed to complement the
Policing Pledge and not to replace or dilute any of the
sections.
The Partnership will ensure that:-
1. All victims and witnesses are treated fairly with
dignity and respect, with all instances of anti-social behaviour
taken seriously, applying a multi agency problem solving solution
where appropriate.
2. Victims and sufferers who report anti-social behaviour
to an agency other than the Police who do not require an immediate
response will be contacted within 24 hours to determine the level
of support required.
3. Reports of anti-social behaviour (taken by an agency
other than the Police), requiring an immediate response will be
forwarded to the Police without delay if it is inappropriate for
that agency to deal with the incident.
4. Victims and witnesses who suffer an identified series of
anti-social behaviour incidents are fully supported and kept
informed of agencies progress and their actions if the victim
requires it. All appropriate services and support will be made
known to the victim.
5. All agencies share relevant anti-social behaviour
information and intelligence to identify location hotspots, known
perpetrators and affected parties and respond purposefully and
speedily to such intelligence.
6. Communities are encouraged to:
• take ownership of their neighbourhoods,
• attend their local Safer Stronger Community Meetings* (see
below)
• identify their priorities and be part of the problem solving
solution
7. Communities are made aware who represents which agency
within their neighbourhood and how to contact them.
8. Partner Agencies are aware of their own and others
personal roles and responsibilities when dealing with anti-social
behaviour and to ensure that they carry out their responsibilities
cohesively for the good of the communities and the victims of
anti-social behaviour.
9. Communities will be kept informed what is happening
within their neighbourhood through monthly Safer Stronger Community
Meetings, street briefings* (see below), Voice Connect* (see
below), newsletters and leaflet distribution (when
appropriate).
10. Quarterly confidence and satisfaction surveys are
carried out which allow communities to comment on the level of ASB
within their neighbourhood and how they feel about it. Other
communication methods are also used such as verbal contact to
measure the public’s feelings on ASB and how it affects them.
This occurs at Safer and Stronger Community Meetings and whilst
conducting a street briefing.
11. Victims have the right of complaint to the CDRP through
their elected members when agencies have failed to act to curb an
ongoing series of anti-social behaviour directed towards an
individual or individuals and the matter cannot be resolved through
the individual agencies normal complaints procedure.
As a partnership we want to deliver the best service we can for
you. If we fail to meet the standards we have set we will always
explain why it wasn’t possible to do so on that occasion.
* The CDRP - is a multi agency partnership consisting of the
Police, all the Borough Council statutory agencies, Fire and Rescue
Service, Youth Offending Service, Probation Service, Cumbria
Primary Care Trust (Health), Drug and Alcohol Action Teams, Housing
providers and the Voluntary Sector. They work together
to address all community safety and cohesion issues.
*Safer Stronger Community Meeting – is a community based meeting
attended by the statutory agencies and members of the community to
discuss local issues to that community and to develop a problem
solving solution with the community fully engaged and regularly
updated. Community priorities are not closed without the agreement
of the community.
*Street briefing – engagement with the public by one or
more agencies to discuss issues pertinent to that community.
*Voice Connect – a quick method of communication to
Neighbourhood Watch schemes and other similar groups. Group
members can choose the method of communication.