Workington Customer Service Centre
Welcome to
the Customer Service Centre web pages. Here, you will be kept up to
date on the extending range of services available at the Customer
Service Centre in Workington Town Hall.
What is a Customer Service Centre?
Our Customer Service Centre is the central point for all
council enquiries providing residents, visitors and businesses with
quick and easy access to council services. Customers are able to
pay their bills, pick up forms and information and have the
majority of their questions answered at just one point. Many of
these services are also available at our smaller
Customer Service Centres in Cockermouth, Keswick, Maryport and
Wigton.
Our aims
We hope that our Customer Service Centre will improve the
customer experience by:
- Improving service - Our customer service
advisors are trained to deal with a variety of enquiries, providing
a single point of contact for all council services. However, if you
have a specialist enquiry you can still speak to a service expert
or make an appointment to see them at a convenient time for
you.
- Improving facilities - The centre provides
easy access for pushchairs, prams and wheelchair users. There are
also dedicated car parking spaces for visitors. The refurbished
town hall offers a friendly place to visit with lots of space
and comfortable seating areas. Private interview rooms are also
available on request.
- Improving access to information - We would
like all of our customers to have a choice about how they get in
contact with us. The Customer Service Centre is equipped with the
latest technology, allowing us to deal with enquiries over the
phone, in person, by email or via the internet. If you do not have
access to the internet at home, you can also make use of our
self-service area, providing access to the Allerdale Borough
Council website and service information. Please see our section on
contacting the Customer Service
Centre.