Complaints and suggestions
How do I complain?
Please ensure that your complaint is directed to the correct
organisation. This will help to ensure that your complaint is dealt
with quickly and efficiently by the correct department or
individual.
Complaint about health services
The NHS Patients' Charter sets out your rights and the standards
of service you should expect from the NHS. You can obtain a copy of
the Patients' Charter from 0800 665544.
You need to make your initial complaint to your local hospital,
clinic or surgery. Ask them for a complaints leaflet.
If you are not satisfied with the response to your complaint
then contact your local health authority.
The Health Service
Ombudsman investigates complaints that a hardship or injustice
has been caused by the NHS's failure to provide a service, by a
failure in service, or by maladministration.
Complaint about schools or colleges
Please contact the education department at Cumbria County
Council on 01228 606060
Making a suggestion or compliment about an Allerdale Council
service
We welcome suggestions, and compliments, about our services. You
can use our on-line
suggestion/compliment form or write to:
Suggestions and Compliments
Allerdale Borough Council
Allerdale House
Workington
CA14 3YJ
Complaining about an Allerdale Council service
If you wish to complain about a Council Service please talk with
the department concerned in the first instance. You can use our
email
and telephone contact list to find the appropriate service
department.
If you still have a complaint about a Council Service, or if you
feel that you have been unjustly treated the Council would like to
know about it and to have the opportunity to either investigate and
tell you why it has done what it has or, if the Council has wronged
you, to try to find a way to put things right ... to your
satisfaction.
Complaint procedure - How to complain
- If you are dissatisfied with something that the
Council has done, that you think is wrong or unjust, you should let
us know by using our
on-line complaints form or by using the form which can be
downloaded further down this page.
- Please try to say clearly and exactly what has
been done wrongly and what injustice has been caused. At the same
time please tell us what you think the Council ought to do to put
things right to your satisfaction.
- When your complaint is received it will be
acknowledged in writing and we shall tell you who will investigate
your complaint, how to get in touch with them, and when you should
expect the Council's response to your complaint.
- We will try very hard to investigate your
complaint and to resolve it within ten working days after we have
received it. If this is not possible because your complaint is very
serious or involved, we will tell you this and try to tell you when
you might expect the Council's formal answer and we will keep in
touch with you until the answer to your complaint has been
determined.
When we investigate it may be that we find that the Council has
acted properly or has had no choice in law for what it has done. If
this is so we shall tell you and try to explain why we have taken
these actions.
If when we investigate we find that we have made a mistake or
acted incorrectly or improperly then we shall tell you this too,
and we shall try to put matters right or recompense you.
If we have made a mistake or acted incorrectly then we shall try
to learn from this and not repeat the same mistake again.
