Complaints and suggestions
How do I complain?
Please ensure that your complaint is directed
to the correct organisation. This will help to ensure that your
complaint is dealt with quickly and efficiently by the correct
department or individual.
Complaint about health services
The NHS Patients' Charter sets out your rights
and the standards of service you should expect from the NHS. You
can obtain a copy of the Patients' Charter from 0800 665544.
You need to make your initial complaint to your
local hospital, clinic or surgery. Ask them for a complaints
leaflet.
If you are not satisfied with the response to
your complaint then contact your local health authority.
The
Health Service Ombudsman
investigates complaints that a hardship or injustice has been
caused by the NHS's failure to provide a service, by a failure in
service, or by maladministration.
Complaint about schools or colleges
Please contact the education department at
Cumbria County Council on 01228 606060
Making a suggestion or compliment about an Allerdale Council
service
Suggestions and Compliments
Allerdale Borough Council
Allerdale House
Workington
CA14 3YJ
Complaining about an Allerdale Council service
If you wish to complain about a Council Service
please talk with the department concerned in the first instance.
You can use our
email and
telephone contact list to find the appropriate service
department.
If you still have a complaint about a Council
Service, or if you feel that you have been unjustly treated the
Council would like to know about it and to have the opportunity to
either investigate and tell you why it has done what it has or, if
the Council has wronged you, to try to find a way to put things
right ... to your satisfaction.
Complaint procedure - How to complain
- If you are dissatisfied with something that the
Council has done, that you think is wrong or unjust, you should let
us know by using our on-line
complaints form or by using the form which can be
downloaded further down this page.
- Please try to say clearly and exactly what has
been done wrongly and what injustice has been caused. At the same
time please tell us what you think the Council ought to do to put
things right to your satisfaction.
- When your complaint is received it will be
acknowledged in writing and we shall tell you who will investigate
your complaint, how to get in touch with them, and when you should
expect the Council's response to your complaint.
- We will try very hard to investigate your
complaint and to resolve it within ten working days after we have
received it. If this is not possible because your complaint is very
serious or involved, we will tell you this and try to tell you when
you might expect the Council's formal answer and we will keep in
touch with you until the answer to your complaint has been
determined.
When we investigate it may be that we find that
the Council has acted properly or has had no choice in law for what
it has done. If this is so we shall tell you and try to explain why
we have taken these actions.
If when we investigate we find that we have
made a mistake or acted incorrectly or improperly then we shall
tell you this too, and we shall try to put matters right or
recompense you.
If we have made a mistake or acted incorrectly
then we shall try to learn from this and not repeat the same
mistake again.
Allerdale Borough Council
