The Local Government Ombudsman is an independent person who investigates allegations of maladministration causing injustice to the person who has complained. The Ombudsman investigates complaints about most council matters including housing, planning, education, social services, and council tax.

The Ombudsman who deals with this council is at:

Beverley House
17 Shipton Road
York
YO30 5FZ

TEL: 01904 380200
FAX: 01904 380269

The Local Government Ombudsman has a leaflet called Complain about the Council? How to complain to the Local Government Ombudsman. You can get a copy by telephoning or writing to the address above, or you can download it from the Ombudsman's website.

If you have an enquiry about the Local Government Ombudsman's service you can telephone their Adviceline on 0845 602 1983