Search

Popular searches council tax planning applications jobs bin collection

Allerdale Borough Council
Allerdale House
Workington
Cumbria CA14 3YJ
Tel: 01900 702702
Fax: 01900 702507
Email: enquiries@allerdale.gov.uk

Main Sections

01900 702702

01900 702507

enquiries@allerdale.gov.uk

Allerdale Borough Council,
Allerdale House,
Workington,
Cumbria,
CA14 3YJ

Keywords for this page

best, value, quality, performance, review, standard, plan, compare, compete, consult, challenge, improve, improvement, service, bv, kpi, pi, indicator, indicators, report, inspection, comprehensive, cpa, assessment, public, census, download, consultation, consultations, unit, questionnaire, survey, panel, cumbria, focus, group, community, voice
What is this for?

You are here: Home Page » Council and democracy » Performance

On this page:

Electronic forms

Downloadable documents

Performance

Beyond Best Value The Corporate Improvement Team

Best Value at its most basic, is the improvement of services to our customers. The Council drives improvements to its services through best value reviews and originally the Best Value Unit was initially established to do just this.

As the Council changes, so has the role of the unit. Whilst advice and guidance to undertake the reviews remains important, all of the council's services also need support and guidance to find improvements outside of the reviews and to carry on where the reviews finish.

This encourages a more integrated approach to service improvement. It is because the Council is keen to continue to improve that there became a need for a corporate support unit, and therefore the Performance Improvement Unit was established. In 2006 the Council renamed the unit 'Corporate Improvement Team' to reflect the corporate support functions also carried out by the team. Here are our responsibilities:

Providing information through research that can help services to improve, and developing this into tangible service improvements e.g. identify areas of best practice from within and beyond the Council.
Encourage knowledge sharing for effective service delivery
Provide an informal consultancy service e.g. questionnaire design and analysis.
Work across traditional 'service based' boundaries to address crosscutting issues.
Develop appropriate Local Performance Indicators, building databases of comparative information and develop service benchmarking.
Promotion and implementation of Performance Management throughout the Council.
Continued support to services undertaking reviews, as well as those services preparing for and that have already completed Best Value Reviews.
Develop and implement the Council's consultation strategy ensuring services are well informed of priorities and standards expected by its stakeholders.
Facilitating service improvement across the Council.
Provide project management support to officers of the Council

Census 2001

The Office of National Statistics have released key statistics for local authorities which includes information on ethnicity, religion, health, housing, people and places. A profile of Allerdale can be viewed on the national statistics website.