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 0303 123 1702

Allerdale Borough Council,
Allerdale House,
Workington,
Cumbria,
CA14 3YJ

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Council Service Retains Gold Award

Monday, 9 November 2015

Allerdale Borough Council’s Bereavement Services is proud to have retained its Gold Standard Award for the quality of its service for the second year running.

The Council’s service was assessed by the Institute of Cemetery and Crematorium Management (ICCM) as part of the Charter for the Bereaved Process for Burial and has achieved gold standard for the second year running.

Adoption of the Charter is a clear statement that the Council intends to continually review and improve its services to the bereaved. Awards on the charter can be given in either Bronze, Silver or Gold. They are based on a self-assessment process which is then externally checked by the ICCM and an inspector is sent out to check the process in person.

The service achieved 100% in all 18 categories of assessment. Categories assessed include burial procedures, grave choice, cemetery memorials, cemetery safety, communication, environmental issues, regulations and staff and expertise.

Councillor Konrad Hansen, Executive Member for Regulatory Services said “Achieving the Gold Standard of the Charter for the second year in a row, clearly shows this Council’s commitment towards assisting those in our community who are experiencing a difficult time. I would like to thank our staff for their continuous commitment to helping people at what is a difficult time for everyone.”

Self-assessment for the standard takes place on a yearly basis and an assessment will take place in 2016.

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Contact us

0303 123 1702

Allerdale Borough Council
Allerdale House, Workington, Cumbria,
CA14 3YJ