Contact Information

 0303 123 1702

Allerdale Borough Council,
Allerdale House,
CA14 3YJ

This page has been tagged with the following keywords (What's this?)

news release



26 September 2013

Satellite technology and QR codes are being used by Allerdale Borough Council in a hi-tech fight against environmental crime.

The unique software, created by the Council’s IT team, allows the public to file on-the-spot reports about everything from dog fouling and fly tipping, to graffiti and missed bin collections.

And what makes the reporting system special is that it can all be done from a mobile phone, so that residents don’t even have to enter an address to report the problem – the technology does it all for them. The public can use QR, or Quick Response, codes to report problems, or head straight to the Council’s website. The interactive map also identifies clusters of reports so council officers can target hotspots, and those reporting the problems can see their complaint ‘pinned’ to the map and even check whether it’s been cleaned up.

The software is bespoke and the Council’s IT team is now planning to share it with other local authorities. It is also the only local authority in Cumbria using this type of technology, rather than the traditional customer service phone lines or lengthy online forms.

Councillor Phil Tibble, Allerdale Borough Council’s Executive Member for Customer Services, said: “This technology is brilliantly interactive – you see a map on the screen of your mobile phone or tablet computer, then hit the ‘locate me automatically’ button and report a problem on the spot. That means it’s perfect for those who are just visiting too – they don’t have to know road names to report an issue. We try to promote the ‘Council in a Click’ message and encourage people to report problems to us online – this takes that initiative to another level.”

Councillor Michael Heaslip, the Executive Member for Locality Services, added: “We know how angry people get about things like dog mess and fly tipping and the Council’s made no secret of the fact that it has a zero tolerance approach to these issues. What’s great about our use of this new technology is that we will be able to identify hot spots, increase our officer’s presence in those areas, and hopefully eradicate the problems in that locale for good.”

Information cards and posters containing the relevant QR code will soon be available from all Allerdale Borough Council offices, as well as libraries and tourist information centres. Temporary signs containing the code will also be displayed in problem areas, encouraging people to report issues. Alternatively, people can go direct to to use the interactive system.

Reporting QR Code


Carlisle City Council logo   Cumbria County Council

Copeland District Council logo   Eden District Council logo


Contact us

0303 123 1702

Allerdale Borough Council
Allerdale House, Workington, Cumbria,
CA14 3YJ