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 0303 123 1702

Allerdale Borough Council,
Allerdale House,
CA14 3YJ

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news release


New ways to pay Council bills prove popular

29 May 2014

Thousands of Allerdale residents have already taken advantage of a new payment system which allows them to pay their Council bills at a time and place to suit them. 

From 1st June 2014, people will no longer be able to make cash payments for council services at the Council’s five offices in the borough. Instead, cash payments, including Council Tax and invoices, can be made at over 60 local shops and businesses within Allerdale accepting PayPoint payments and at all Post Offices, at no extra charge. Payments can be made at over 27,000 PayPoint and Post Office locations throughout the UK.

Since the new system launched in April 2014, more than 4,400 payments have been made through Post Offices and Paypoint venues. And, as payments can now be made throughout the UK, payments have even been tracked as far afield as Norwich, Glasgow, and Southampton.

The changes to the payment system mean significant savings for the Council, anticipated to be around £110,000 a year, which means the money can be invested in other services. A payment made at a PayPoint costs the Council just 42p, in comparison to the national benchmark of nearly £9 for a face-to-face visit to a council office.

In addition to promoting the new places to pay, the Council has been running a poster campaign to encourage more people to sign up to direct debit. To date, an additional 1,000 people have since registered to pay council tax bills in this way.

Councillor Philip Tibble, Executive Member for Customer and Regulatory Services, said: “We are amazed at the geographical spread of locations where people are paying their bills, which just goes to show how convenient it is. It doesn’t matter if you’re working away, or on holiday, you can still make Council-related payments wherever you see the PayPoint sign or at a Post Office.

“We would like to encourage even more people to pay by direct debit or online as it is more convenient for the customer and also saves the Council money. We’re also promoting payments to Allerdale Credit Union by offering the facility to make deposits using the PayPoint and Post Office networks and have recently set up the facility to make online deposits at . The Credit Union offers great deals on savings and loans.

“The added bonus for local businesses, many of which are independent shops, is that this will also increase footfall in their stores, hopefully boosting business at the same time, and it also supports our Post Offices, which provide a vital service in our towns and villages.”

A full list of all payment points is available at For more information about the type of Council services that can be accessed online visit or for further advice call 01900 702702.


- The number of places to pay in Allerdale has increased from five to more than 60.

- Many of them have extended opening hours, and some even open through the night, so you can pay 24 hours a day.

- The Council did take more than 62,500 cash and cheque transactions in its office, totalling £7.9 million. Around 80% of these were Council Tax payments.

- Thanks to the efficiencies of the new payment system, savings to the Council are estimated at around £110,000 a year.

- 57% of Council Tax payments across the borough are taken by Direct Debit – approximately 250,000 payments – with an additional 16,385 payments made by credit or debit card at the five Council offices.

- Some of the furthest flung locations where payments have been taken include Kensington in London, Thorpe Marriott in Norfolk, Southampton, Birmingham, Southport Holiday Park, Glasgow, and Ashbourne in Derbyshire.

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Contact us

0303 123 1702

Allerdale Borough Council
Allerdale House, Workington, Cumbria,
CA14 3YJ