Contact Information

 0303 123 1702

Allerdale Borough Council,
Allerdale House,
CA14 3YJ

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news release


Contact us to arrange waste collections in Allerdale

16 December 2015

Allerdale Borough Council is urging people to contact them for doorstep collections in areas hit by flooding.

Residents and businesses who need flood-related debris and water-damaged furnishings removed from their properties should now call the Council direct to arrange for it to be picked up.

The crews are using every available refuse vehicle in the borough and are driving through all of the worst hit areas, targeting every street they can, but need to hear from the public about their specific requirements. The areas crews are covering include Abbeytown, Aspatria, Cockermouth, Flimby, Keswick, Maryport, Wigton and Workington.

Those affected can also email the Council’s Customer Services officers direct on or call 01900 702 800 if they need assistance so that crews can be directed to the areas most in need. Leave your name, address and details of items to be collected. Customer Services advisors are available from 8.45am to 5.15pm – these opening hours may be extended if necessary.  The phone lines are usually busiest at 9am and lunchtimes so please be patient at these times and call mid-morning or after 2.30pm if possible.

Those needing to dispose of wet furniture, fixtures and fittings, electrical appliances, carpets, etc, can leave them at the front of their property and ask for them to be collected. Those who need tree branches or other debris removing from their yards and gardens can also ask for that to happen.

The Council is also aware that a number of bins will have been washed away in the floods. Those needing a new bin can order one on 01900 702 800. In the meantime people are being advised to use black bin bags until further notice. There are bin bags available at the Council’s offices and at the flood relief and information centres in Cockermouth and Keswick.

The Council has cancelled all garden waste collections to free up vehicles for the clean up campaign. Normal refuse collections will go ahead as far as possible. Residents are asked to check the Council’s website to see when their bin shall be collected.

People are asked to put their bins out as usual if it is safe to do so and if their properties are definitely accessible by road. We are asking everyone to be patient under these exceptional circumstances and residents and businesses are asked not to contact the Council if their bin collections are missed as crews will get to properties as soon as they can.

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Contact us

0303 123 1702

Allerdale Borough Council
Allerdale House, Workington, Cumbria,
CA14 3YJ