Central Government has set a target for all councils to be capable of delivering 100% of their services electronically by 2005.

However, the key driver to such developments is that of customer expectations. The council must recognise and respond to these changes. Our customers have expectations of the same level of service via the telephone, or other means, that they encounter from other service providers and organisations e.g. Direct Line.

The aim to offer our citizens a range of choices in the way a service can be accessed, telephone, one stop shop, Internet, mobile devices, digital TV, kiosks, enabling greater freedom to make the choices best suited to individual circumstances.

All councils were required to submit to central government an implementing electronic government (IEG) statement by the end of July 2001. In October the DTLGR (Department of Transport, Local Government and Regions) approved Allerdale Borough Council's proposals for its implementation of e-government. We are now working in partnership with Copeland Borough Council, Cumbria County Council and the North West Regional e-Government group to develop our detailed plans for implementing e-government systems.
You can download the IEG1 Statement further down the page

All councils were required to submit a second IEG statement by the end of October 2002. The Connected Cumbria Partnership has produced and submitted a joint IEG2 statement; appendices to this document provide details on individual councils plans for implementing electronic government.
You can download the IEG2 Statement further down the page

All councils were required to submit a third IEG statement by the end of October 2003. The Connected Cumbria Partnership produced and submitted a joint IEG3 statement; an Allerdale appendix to this document provides details on our own plans for implementing electronic government.
You can download the IEG3 Statement further down the page