Customer feedback
To improve the quality of our service, regular customer surveys
are carried out in a confidential manner. These surveys are
then promptly analysed and the results evaluated at monthly team
meetings and discussions with officers. The results and
comparisons on these Questionnaires can be downloaded on this
page.
Suggestions, Complaints and Compliments
In Environmental Health we welcome all feedback about our
service. If you have any suggestions, compliments or complaints
about our service, please do not hesitate to contact us. This
can be done in a variety of ways including telephone, letter, fax,
email and online at the contact details below. Please click
on attached document to view a summary of our results for previous
years.
Suggestions
This year Environmental Health has received a number
of suggestions on ways to improve the service. If you
have any suggestions on how we can improve our service to you,
please just give us a call, email us, write to us or go
online.
Complaints
In 2008 we have received 3 complaints. Two were
regarding the way in which a Service Request investigation was
carried out and the other was following an abandoned vehicle
investigation. Following this complaint we have again
reviewed the arrangements for dealing with abandoned
vehicles. The complainant was informed of this change
and was happy with the review.
Compliments
Thank you for all the compliments received so far this
year about our service. We have received 24
compliments. Here are just a few we have received in this last
year:
“The Officer dealing with our problem was polite and
responded quickly.” (Extract from Service Request
Questionnaire)
"Thank you for resolving our noise Problem.
Great Service” (extract from Service Request
Questionnaire)
"The Inspector was very helpful, practical
advice and help was given as to how to implement
improvements” (extract from Food and Health and Safety Post
Inspection Questionnaire).