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Customer feedback

To improve the quality of our service, regular customer surveys are carried out in a confidential manner.  These surveys are then promptly analysed and the results evaluated at monthly team meetings and discussions with officers.  The results and comparisons on these Questionnaires can be downloaded on this page.

Suggestions, Complaints and Compliments

In Environmental Health we welcome all feedback about our service. If you have any suggestions, compliments or complaints about our service, please do not hesitate to contact us.  This can be done in a variety of ways including telephone, letter, fax, email and online at the contact details below.  Please click on attached document to view a summary of our results for previous years.
 
Suggestions
This year Environmental Health has received a number of suggestions on ways to improve the service.  If you have any suggestions on how we can improve our service to you, please just give us a call, email us, write to us or go online.

Complaints

In 2009 we received 5 complaints.  These were regarding the way in which Service Request investigations were carried out.   As a result of the complaints the Council's Procedures have been reviewed.  The complainant was informed of this change and was happy with the review.

Compliments

Thank you for all the compliments received in 2009 about our service.  We received 24 compliments. Here are just a few:
 
Difficult to improve. We value the contact with Allerdale Environmental Health Department. Any help with maintaining or improving our operations is always appreciated.
 
The Officer was very helpful and I felt would be very approachable in the future if we had any queries or problems. She was very efficient and sent out all the relevant information I had asked for when she sent us her report. I feel nothing could have been improved. Everything was very good.
 
Thank you for your support with the 3 Lakes Alive events we have run in Allerdale this year, it is much appreciated. Hopefully we will be doing it all again next year.

Downloadable Documents

All documents open in a new window.
File nameSizeApproximate Download time
Microsoft Word formatResults of Business Survey 2008/09 in Word format38 Kb5 secs @ 56k, 0 secs @ 2mb
Adobe PDF format - download the viewerResults of Business Survey 2008/09 in PDF format9 Kb1 sec @ 56k, 0 secs @ 2mb
Microsoft Word formatResults of Business Survey April to Sept 2009 in Word format38 Kb5 secs @ 56k, 0 secs @ 2mb
Adobe PDF format - download the viewerResults of Business Survey April to Sept 2009 in PDF format9 Kb1 sec @ 56k, 0 secs @ 2mb
Microsoft Word formatCustomer Satisfaction Survey July 2009 in Word format55 Kb8 secs @ 56k, 0 secs @ 2mb
Adobe PDF format - download the viewerCustomer Satisfaction Survey July 2009 in PDF format9 Kb1 sec @ 56k, 0 secs @ 2mb
Microsoft Word formatCustomer Satisfaction Survey March 2008 in Word format55 Kb8 secs @ 56k, 0 secs @ 2mb
Adobe PDF format - download the viewerCustomer Satisfaction Survey March 2008 in PDF format26 Kb4 secs @ 56k, 0 secs @ 2mb
Microsoft Word formatCustomer Satisfaction Survey August 2008 in Word format55 Kb8 secs @ 56k, 0 secs @ 2mb
Microsoft Word formatSatisfaction with Regulatory Services Visit Questionnaire Results in Word format31 Kb4 secs @ 56k, 0 secs @ 2mb
Adobe PDF format - download the viewerCustomer Satisfaction Survey August 2008 in PDF format26 Kb4 secs @ 56k, 0 secs @ 2mb
Microsoft Word formatReview of Service Standards and Improvement Plans 2008 in Word format639 Kb1 min 31 secs @ 56k, 3 secs @ 2mb
Adobe PDF format - download the viewerCustomer Survey Results 2002 to 2009 in PDF format657735 Kb1566 mins 2 secs @ 56k, 44 mins 54 secs @ 2mb
Microsoft Word formatCustomer Satisfaction Survey November 2009 in Word format56 Kb8 secs @ 56k, 0 secs @ 2mb
Adobe PDF format - download the viewerCustomer Satisfaction Survey November 2009 in PDF format9 Kb1 sec @ 56k, 0 secs @ 2mb
Adobe PDF format - download the viewerCustomer Satisfaction Survey September 2010 in PDF format8 Kb1 sec @ 56k, 0 secs @ 2mb
Microsoft Word formatCustomer Satisfaction Survey September 2010 in Word format55 Kb8 secs @ 56k, 0 secs @ 2mb
Microsoft Word formatCustomer Satisfaction Survey June 2011 in Word format56 Kb8 secs @ 56k, 0 secs @ 2mb
Adobe PDF format - download the viewerCustomer Satisfaction Survey June 2011 in PDF format8 Kb1 sec @ 56k, 0 secs @ 2mb

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Contact us

0303 123 1702

Allerdale Borough Council
Allerdale House, Workington, Cumbria,
CA14 3YJ