Food Complaints

The Enviromental Health team deals with complaints of poor food hygiene and food safety at premises that are in the Allerdale Borough.

Complaints generally fall into two categories:

  1. Complaints about food premises.
  2. Complaints about food purchases

Complaints about food premises.

All complaints will be treated as confidential unless express permission is given that your name and address may be released. It is important that complainants give their name and address in order that we can respond to you personally the outcome of your complaint.
You may be concerned that your complaint seems trivial or you are not sure if it is worth complaining about. Officers of the Enviromental Heath Team are happy to discuss any food safety issues with you and they will advise you accordingly.


Complaints about food purchases.

The legislation that aims to ensure consumers are protected in relation to the food they buy is The Food Safety Act 1990. Consumers expect that the food they buy is safe to eat, reaches quality expectations and is not misleadingly presented.  If food does not meet these criteria then consumers need to know how to complain.

Some complaints can be dealt with by returning the food to the store where it was purchased from, some complaints however warrant further investigation. Complaints about food purchased in the Allerdale Borough are investigated by officers of the Enviromental Heath Team. Where food has been purchased outside the borough we have no powers to investigate, but we will undertake to pass the details on to the correct authority.
Please Note; The Council does not undertake to seek compensation for complainants. We do not have any influence over companies in relation to "goodwill gestures". If you feel you may be entitled to compensation you should seek legal advice.
Examples of some frequent food complaints;

  • Mouldy food.
  • Food containing foreign matter.(e.g. Pieces of metal, glass, plastic, insects)
  • Contaminated food.( e.g. with chemicals)

The outcome and length of time it takes to investigate a complaint will depend on individual circumstances. Some investigations involve complex analysis and this may often take longer than you would expect. In any event we will keep you fully informed of what investigations have been made and the outcome.

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Contact us

0303 123 1702

Allerdale Borough Council
Allerdale House, Workington, Cumbria,
CA14 3YJ