Quest

The three leisure facilities operated and managed by Carlisle Leisure Limited on behalf of Allerdale Borough Council (Cockermouth Leisure Centre, Keswick Leisure Pool, Workington Leisure Centre and Pools) are registered and accredited under the QUEST scheme.

• QUEST is used by the leisure industry as a means of auditing operational procedures and quality and benchmarking against other facilities. It also assesses how they are performing against recognised industry standards.
• QUEST defines industry standards and good practice and encourages their application and development in a customer-focused management framework.
• QUEST is recommended by the British Quality Foundation for Self Assessment in Sport and Leisure Operations. It enables the facilities to identify their strengths, identify areas for improvement and draw up action plans to raise standards of service delivery to customers.

Benefits of QUEST include

• QUEST can help achieve Best Value, through the external assessment and benchmarking of services.
• A framework for continuous improvement, providing service enhancement and reducing the costs of poor quality.
• Financial improvement to performance, through a planned approach to improved effectiveness.
• Encouraging staff ownership and development.

The scoring format for QUEST has changed for 2011 onwards and leisure facilities no longer receive a percentage score. The new scores received are:

• Unsatisfactory
• Satisfactory
• Good
• Excellent
• Outstanding

Workington Leisure Centre received a score of Good following the latest audit in August 2011.

Cockermouth Leisure Centre and Keswick Leisure Pool will receive audits later in the year.

Under the previous scoring format the three leisure centres achieved the following scores. Facilities needed to achieve a score of 60% to attain QUEST accreditation and receive an action plan to drive further improvement.

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