Close ​​​​​​​Waste collections

We are currently experiencing issues with our bin collections which means we have not been able to make it to some properties on the scheduled day. We apologise to everyone affected by this. To help alleviate the issue whilst a long-term solution is devised, we are suspending garden waste and glass, cans and plastic collections for up to two months from 8 July 2019. More details.

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Universal Credit

Universal Credit is a new benefit that is replacing the six existing benefits with a single monthly payment if you are out of work or on a low income.

Universal Credit is replacing:

  • Income-based Jobseeker's Allowance
  • Income-related Employment and Support Allowance
  • Income Support
  • Working Tax Credit
  • Child Tax Credit
  • Housing Benefit

If you are of working age and making a new claim you need apply for Universal Credit via the Department for Work and Pensions website.

You cannot apply for Universal Credit through Allerdale Borough Council, though we can help with making the most with your money and budgeting.

You may still be able to claim Housing Benefit if you live in supported accommodation, you have reached the qualifying age for state pension credit or you have three or more children. Please contact us if you are not sure whether you can claim. 

If you would like to talk to us you can contact us via email or telephone our Customer Services team on

The Money Advice Service can also give you advice on budgeting on Universal Credit.