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Coronavirus

Find out more about the new national restrictions in place from November 5 to December 2 2020. From 00:01 on December 2 we'll move to Tier Two restrictions.

See the latest news and get more information regarding coronavirus (Covid-19). Find out more about the help for affected businesses, charities including the support grants. There is also advice for individuals including the Test and Trace Support payment. Our customer contact centres are not open to the public during the period of the new national restrictions. Please use our online forms, webchat, app and phone number to contact us

Universal Credit

Universal Credit is a new benefit that is replacing the six existing benefits with a single monthly payment if you are out of work or on a low income.

Universal Credit is replacing:

  • Income-based Jobseeker's Allowance
  • Income-related Employment and Support Allowance
  • Income Support
  • Working Tax Credit
  • Child Tax Credit
  • Housing Benefit

If you are of working age and making a new claim you need apply for Universal Credit via the Department for Work and Pensions website.

You cannot apply for Universal Credit through Allerdale Borough Council, though we can help with making the most with your money and budgeting .

You may still be able to claim Housing Benefit if you live in supported accommodation, you have reached the qualifying age for state pension credit or you have three or more children. Please contact us if you are not sure whether you can claim. 

If you would like to talk to us you can contact us via email or telephone our Customer Services team on

The Money Advice Service can also give you advice on budgeting on Universal Credit

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