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Coronavirus

Coronavirus restrictions remain in place across England including Allerdale. Some of the rules on what you can and cannot do changed on May 17. However, many restrictions remain in place. This link includes details of the roadmap out of lockdown.

• See the latest news and get more information regarding coronavirus (Covid-19) and our services.

• Help for affected businesses, charities and other organisations including the support grants that are available.

• Advice for individuals including the Test and Trace Support payment to help those self-isolating.

• Our customer contact centres have reopened to public on an appointment-only basis. However, please use our online forms, webchat, app and phone number to contact us where possible. Contact us link includes details on how to book an appointment. 

Universal Credit

Universal Credit is a new benefit that is replacing the six existing benefits with a single monthly payment if you are out of work or on a low income.

Universal Credit is replacing:

  • Income-based Jobseeker's Allowance
  • Income-related Employment and Support Allowance
  • Income Support
  • Working Tax Credit
  • Child Tax Credit
  • Housing Benefit

If you are of working age and making a new claim you need apply for Universal Credit via the Department for Work and Pensions website.

You cannot apply for Universal Credit through Allerdale Borough Council, though we can help with making the most with your money and budgeting .

You may still be able to claim Housing Benefit if you live in supported accommodation or you have reached the qualifying age for state pension credit.  Please contact us if you are not sure whether you can claim.

If you would like to talk to us you can contact us via email or telephone our Customer Services team on

The Money Advice Service can also give you advice on budgeting on Universal Credit

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