See the latest news and get more information regarding coronavirus (Covid-19). Find out more about help for affected businesses and individuals. Please use our online forms, webchat, app and phone number to contact us. Our offices are closed to the public. We have suspended garden waste collections to free up resource for the other collections.
Universal Credit is a new benefit that is replacing the six existing benefits with a single monthly payment if you are out of work or on a low income.
Universal Credit is replacing:
- Income-based Jobseeker's Allowance
- Income-related Employment and Support Allowance
- Income Support
- Working Tax Credit
- Child Tax Credit
- Housing Benefit
If you are of working age and making a new claim you need apply for Universal Credit via the Department for Work and Pensions website.
You cannot apply for Universal Credit through Allerdale Borough Council, though we can help with making the most with your money and budgeting.
You may still be able to claim Housing Benefit if you live in supported accommodation, you have reached the qualifying age for state pension credit or you have three or more children. Please contact us if you are not sure whether you can claim.
If you would like to talk to us you can contact us via email or telephone our Customer Services team on