Skip to main content
Garden waste collections

The council and our waste collection partners Allerdale Waste Services would like to apologise for the issues which have affected some properties' garden waste collections over the last couple of weeks. The issues have been caused by self-isolation and other staff absences. 

The advice for households who've not had their collection this week is to take bins back in and present them on their next scheduled garden waste collection day.

Households are advised to continue checking our website and social media accounts for the latest information on collections.


England has moved into Step 4 from 19 July 2021

• See the latest news and get more information regarding coronavirus (Covid-19) and our services.

• Help and advice for affected businesses, charities and other organisations.

• Advice for individuals including the Test and Trace Support payment to help those self-isolating.

• Our customer contact centres have reopened to public on an appointment-only basis. However, please use our online forms, webchat, app and phone number to contact us where possible. Contact us link includes details on how to book an appointment. 

Community Triggers and Anti-Social Behaviour?

Crime prevention

If someone has reported Anti-Social Behaviour but no action has been taken, they will be able to tell us about it under the Community Trigger.

The Community Trigger helps us and you by making sure that no-one suffering the effects of anti-social behaviour falls through the net and ensures that all that can be done is being done.

What is Anti-Social Behaviour (ASB)?

Anti-social behaviour is behaviour that has caused or is likely to cause harassment, alarm or distress to any person.

The reporting threshold is:

  • Complainants have reported three or more incidents relating to the same problem in the past six months to the council, police or their registered social landlord, and no action has been taken or
  • Different complainants have made five reports about the same problem in the past six months to the council, police or their registered social landlord and no action has been taken or
  • One incident or crime motivated by hate on the basis of protected characteristics (race, sexual orientation, gender, disability etc) in the last three months and no action has been taken.

What is meant by "no action taken"?

  • The reported problems have not been acknowledged, that is: no one contacted the customer to advise what action would be taken
  • The reported problems have not been appropriately investigated in the eyes of the victim or their representative.
  • The customer's vulnerability and/or the potential for harm has not been considered and this has affected potential service delivery
  • No action has been taken because information has not been shared between partners and this has affected potential service delivery.

What is not suitable for a Community Trigger?

If someone has reported Anti-Social Behaviour and received a service but the problems are ongoing; or Complaints that are thought to be prejudicial, discriminatory, malicious, unreasonable, vexatious or frivolous. They will be advised to contact the agency they are working with to tell them what is happening

If someone has reported Anti-Social Behaviour and received a service but they’re unhappy with the service received or action taken. They will be advised to submit a complaint under the agency’s complaints procedures

If someone has reported complaints of ASB that are over six months old. These will not activate a Community Trigger

If someone does not report the ASB within one month of the ASB taking place. This cannot be used to activate a Community Trigger.

What is the Community Trigger Process?

  • Download and complete the referral form 509.0 KB , outlining the incidents which have occurred and which you believe meet the Community Trigger definition
  • You will receive an acknowledgment within two working days.
  • The Designated officers will review your request to determine whether the trigger criteria are met. The reporting person may be contacted to provide further information and information may need to be shared between agencies. You will be notified within 10 days of whether the Trigger Criteria have been met.
  • If the trigger criteria have been met, within 10 working days a Panel Review date will be set.
  • The Community Trigger Panel will include representatives of the agencies referred to above, together with any other relevant representatives, for example, Victim Support, a community representative, a member of the Independent Advisory Group, the Police and Crime Commissioner’s Office etc. It will be chaired by an independent partner (the Community Safety Partnership chair). The Panel Review will review all of the actions already taken and agree a response.
  • A designated officer will feedback the response and recommendations to the reporting person within five working days.
  • If the reporting person is unhappy or disagrees with the Review Panel response, they can request an appeal of the decision by a neighbouring review panel (still within Cumbria).
  • An appeal panel will meet within 10 working days of the appeal being received and the customer informed of the appeal review outcome.
  • If you don't meet the criteria and this is the first time you are reporting this issue or concern, you can report it by contacting the police or the council. If you are a tenant, you can also report it directly to your housing association.

Download the community referral trigger form here

Stay connected

Sign up for the latest news and updates

Accessibility and language tool

Use the ReciteMe toolbar for accessibility and language options