Close Waste collections

Find out more about the changes to our bin collections. You can also check your bin day with our online calendar and if we have missed collecting your waste, you can report it online.You can also find out how to report issues to us online such as if you haven't had a calendar or a new bin/box.

 

Easter waste collections and opening hours

In the week beginning, 22 April, all collections will be a day later with collections usually due on Friday 26 April being carried out on Saturday 27 April. Collections return to normal in the following week. Find out more.

 

Elections - May 2019

Find out more about the local elections on 2 May 2019, including how to register to vote, how to apply for a postal or proxy vote and who is standing for election. You can also see a full breakdown of the results in 2015. You can also find out about the European Parliament elections on 23 May 2019.

Council Tax Appeals and Disputes

A claim for a reduction, exemption or discount has been refused

If you disagree with a decision that the Council has made regarding your application, the first stage in the disputes process is to submit a grievance directly to the Council.

You can do this by writing to us to our offices in Workington and explain why you think the decision is wrong. This should be done as quickly as possible after we have made our decision. 

You may also appeal if you consider that you are not liable to pay some or all of your Council Tax bill. Once we have considered your appeal you will be notified of the decision in writing together with the reasons for the decision. The Council has two months to consider and respond to your grievance. 

Making an appeal does not allow you to withhold payment of tax owing in the meantime. If your appeal is successful you will be entitled to a refund of any overpaid tax.

What if I do not agree with the Council's decision on appeal?

Following the outcome of your grievance you will have an additional two months to formally appeal to the Valuation Tribunal.  Any appeals should be addressed to:

Valuation Tribunal Service

Hepworth House
2 Trafford Court
Doncaster
Yorkshire
DN1 1PN
Telephone: 0300 123 2035

Email: VTDoncaster@vts.gsi.gov.uk

Alternatively an appeals form may be completed online or downloaded and sent to the above address.

You cannot appeal in the following circumstances:

  • The Council has set its local Council Tax Reduction (CTR) scheme 
  • Where excess CTR has been paid and you disagree with repaying the revised bill