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Garden waste collections

The council and our waste collection partners Allerdale Waste Services would like to apologise for the issues which have affected some properties' garden waste collections over the last couple of weeks. The issues have been caused by self-isolation and other staff absences. 

The advice for households who've not had their collection this week is to take bins back in and present them on their next scheduled garden waste collection day.

Households are advised to continue checking our website and social media accounts for the latest information on collections.

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Coronavirus

England has moved into Step 4 from 19 July 2021

• See the latest news and get more information regarding coronavirus (Covid-19) and our services.

• Help and advice for affected businesses, charities and other organisations.

• Advice for individuals including the Test and Trace Support payment to help those self-isolating.

• Our customer contact centres have reopened to public on an appointment-only basis. However, please use our online forms, webchat, app and phone number to contact us where possible. Contact us link includes details on how to book an appointment. 

Council Tax appeals and disputes

A claim for a reduction, exemption or discount has been refused

If you disagree with a decision that the Council has made regarding your application, the first stage in the disputes process is to submit a grievance directly to the Council.

You can do this by writing to us at our offices in Workington  and explain why you think the decision is wrong. This should be done as quickly as possible after we have made our decision.

You may also appeal if you consider that you are not liable to pay some or all of your Council Tax bill. Once we have considered your appeal you will be notified of the decision in writing together with the reasons for the decision. The Council has two months to consider and respond to your grievance.

Making an appeal does not allow you to withhold payment of tax owing in the meantime. If your appeal is successful you will be entitled to a refund of any overpaid tax.

What if I do not agree with the council's decision on appeal?

Following the outcome of your grievance you will have an additional two months to formally appeal to the Valuation Tribunal.  Any appeals should be addressed to:

Alternatively an appeals form  may be completed online or downloaded and sent to the above address.

You cannot appeal in the following circumstances:

  • The council has set its local Council Tax Reduction (CTR) scheme
  • Where excess CTR has been paid and you disagree with repaying the revised bill