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Coronavirus

The current local alert level for Allerdale is Medium. Find out what this, and other alert levels, mean.

See the latest news and get more information regarding coronavirus (Covid-19). Find out more about the help for affected businesses, charities and individuals including the Test and Trace Support payment. There is also advice on how to open your business and shop, safely. Please use our online forms, webchat, app and phone number to contact us. Our Wigton office is open by appointment only - call 0303 123 1702 to book an appointment to speak to a customer service advisor.

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Council Tax appeals and disputes

A claim for a reduction, exemption or discount has been refused

If you disagree with a decision that the Council has made regarding your application, the first stage in the disputes process is to submit a grievance directly to the Council.

You can do this by writing to us at our offices in Workington  and explain why you think the decision is wrong. This should be done as quickly as possible after we have made our decision.

You may also appeal if you consider that you are not liable to pay some or all of your Council Tax bill. Once we have considered your appeal you will be notified of the decision in writing together with the reasons for the decision. The Council has two months to consider and respond to your grievance.

Making an appeal does not allow you to withhold payment of tax owing in the meantime. If your appeal is successful you will be entitled to a refund of any overpaid tax.

What if I do not agree with the council's decision on appeal?

Following the outcome of your grievance you will have an additional two months to formally appeal to the Valuation Tribunal.  Any appeals should be addressed to:

Valuation Tribunal Service, Hepworth House, 2 Trafford Court, Doncaster, Yorkshire, DN1 1PN
Telephone: 0300 123 2035
Email: VTDoncaster@vts.gsi.gov.uk

Alternatively an appeals form  may be completed online or downloaded and sent to the above address.

You cannot appeal in the following circumstances:

  • The council has set its local Council Tax Reduction (CTR) scheme
  • Where excess CTR has been paid and you disagree with repaying the revised bill