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Garden waste collections

The council and our waste collection partners Allerdale Waste Services would like to apologise for the issues which have affected some properties' garden waste collections this week. The issues have been caused by self-isolation and other staff absences. 

The advice for households who've not had their collection this week is to take bins back in and present them on their next scheduled garden waste collection day.

Households are advised to continue checking our website and social media accounts for the latest information on collections.


England has moved into Step 4 from 19 July 2021

• See the latest news and get more information regarding coronavirus (Covid-19) and our services.

• Help and advice for affected businesses, charities and other organisations.

• Advice for individuals including the Test and Trace Support payment to help those self-isolating.

• Our customer contact centres have reopened to public on an appointment-only basis. However, please use our online forms, webchat, app and phone number to contact us where possible. Contact us link includes details on how to book an appointment. 

Reduction on the grounds of disability

Who qualifies for disabled relief?

If you, or someone who lives with you regardless of age, are substantially and permanently disabled you may be entitled to a reduction in your Council Tax bill. The property is charged at a lower band which reduces the bill. If your property is on the lowest band we could still make a reduction to how much you are charged.

To qualify for relief the property must also contain one or or more of the following:

  • a room other than a bathroom, kitchen or toilet, which is mainly used for the treatment or care of the disabled person because of the nature and extent of their disability, or
  • an additional bathroom or kitchen which is required for meeting the needs of the disabled person, or
  • sufficient floor space to permit the use of a wheelchair, needed indoors by the disabled person.

When considering your application, the council will decide whether the person with the disability would find it impossible or extremely difficult to live in the property, or their health would suffer, or the disability would become more severe if the room or extra feature were not available.

What evidence do we need?

If possible, enclose a certificate or note from a suitably qualified person, such as a person giving treatment or a social worker. The letter should state that because of the person's disability it is considered that the room or extra feature in the home is necessary.

The council will consider applications without a supporting letter. However, we may need to ask you to provide one.

Who should apply?

The application must be made by a person who is liable to pay the Council Tax for the property.

How to apply

Download the Disabled Relief application form

You can either email the completed form to  or post it to the Revenues section at Allerdale House.

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