Close ​​​​​​​Waste collections

Bins not been emptied? We do apologise, but due to changes to our waste collection services the crews are finding they are not able to make it to some properties on the right day. We are working to address this. If your bin hasn't been emptied, check our webpage to see if you live in an area we know about and, if so, please just leave your bin out. You do not need to report it to us. We are doing everything we can to return to your property in the following day or two. You can also find out more about the changes to our bin collections and check your bin day with our online calendar.

Our recycling services have changed

We've changed our recycling services.

As of 1 April 2019 we shall no longer be using the single-use purple sacks to collect glass, cans and plastic. This is kinder to the environment and is more cost effective.

To manage the changes we've therefore delivered either a new blue-lidded bin or a black box to you.

Garden bins and household waste collections remain the same, however your bin day may well have changed.

When is my bin day?

Your bin day may have changed.

Check our online bin calendar to see what gets collected when. We may come out to you at a different time to what you have been used to, so please do leave your bins out for collection from 7am to 5pm on the day of collection.

Missed waste collections

Our contractor, FCC, is using completely new rounds which may take a while to get used to. This means that whilst they will do their best to get to everyone, there may be some properties which we don't make it to. We apologise to anyone affected by this, and will try to make it to you the following day where possible. We shall also take any excess waste if we can't make it out to you. So you can check if you are affected we'll update the information on our bin collection page every evening.

Reporting a missed bin collection

If you do not live in an area where we know we've not been able to get to on the normal collection day (see above), and we've missed collecting your bin, we do apologise.

You can report this within 24 hours online.

Other frequently asked questions about the new bin collections

Click on the links below for more information:

I've had a blue-lidded bin delivered

What is the blue-lidded bin for?

Now that the new service has started, the blue-lidded bin will be used for paper and card. It is twice the size of the small green bin which you have been using for paper and card, and therefore it will be collected every four weeks.

Please use your green bin, which was used for paper and card, for glass, cans and plastics. This replaces the purple sacks. Please do not bag the waste up - just put it straght in the bin.  This will be collected every two weeks.

Your normal household waste and garden waste collections remain the same, though your bin day may have changed, Click on the blue bar below to find out more.

You should have now received a bin calendar which includes more details of the changes. Do take time to read your calendar as your bin day may change and we may collect your rubbish later in the day than you've been used to.

New blue-lidded bin

This will be used for paper and card, rather than the small green bin as now. It is twice the size of the green bin.

Small green bin

This will be used for glass, cans and plastics, replacing the purple bag. There will be no need to bag the recycling up.

Large green bin

This will continue to be used for garden waste.

Small black bin

This will continue to be used for all other, non-recylable (household) waste.

Download our information leaflet

I've had a black box delivered

What is the black box for?

This black box replaces the purple bags. Please just place glass, cans and plastics in the box. There is no need to bag it up. It will be collected every two weeks.

Your normal household waste collections remain the same, though your bin day may have changed. Click on the blue bar below to find out more.

Do continue to use the green hessian bag for paper. This will now be collected every four weeks.

If you need another box or green hessian sack, then do contact us.

You should have now received a bin calendar which includes more details of the changes. Do take time to read your calendar as your bin day may change and we may collect your rubbish later in the day than you have been used to.

Green hessian sack

This will continue to be used for paper and card. If you need more of them, contact us on 0303 123 1702

New black box

This will be used for glass, cans and plastics, replacing the purple bag. There will be no need to bag the recycling up.

Small black bin or sacks

This will continue to be used for all other, non-recylable (household) waste.

Download our information leaflet

I haven't received a new bin/box or a new bin calendar

We have been out delivering over 40,000 new blue-lidded bins and 5,000 boxes to properties throughout Allerdale. Unfortunately, there may have been some properties missed and we apologise if you are affected.

Please click on the button below to report it to us online and we'll deliver a new bin or box as soon as possible.

We've also posted a new bin calendar to every property. If you haven't received one, use the online form below to let us know and we'll send one out.

Contact us

I don't think my calendar is correct

If you think your calendar is incorrect - it may for instance not refer to a collection you currently receive - then please do use the online form below to give us your details. We'll investigate and if there has been an error on our part a new, correct, calendar will be sent to you.

We apologise for any errors in the calendars. 

To clarify, the type of service each property receives is not changing. The changes are to what we use to collect the recycling waste, the frequency of paper and card collections, and your bin day may change.

How do I contact the council?

Click on the button below to report issues online:

Contact us by e-form

Or give us a ring on 0303 123 1702 (office hours).

Why can't you just deliver the same box, or bin, to every property?

We want to offer as many people as possible a doorstep recycling service. The easiest way to do this is with wheelie bins, so that's why we use these in as many properties as possible. 

However, there are some properties - such as terraces - which do not have a way to get wheelie bins in and out of their properties. Therefore, where there is access issues, we provide green sacks for paper, and the boxes will be used for glass, cans and plastics.

Can I have an additional bin or box?

Sorry but we aren't providing more bins to collect recycling.

However, if you have a black box for glass, cans and plastics, or a hessian sack for paper and card, then we will provide you with additional boxes and sacks upon request. Please use the online form to request these

Why are we doing this?

We are making these changes for a number of reasons.

We have negotiated a new contract with FCC who collect waste on our behalf. The new contract is designed to make improvements to the service as well as save the council money in the long-term.

Some of the benefits include:

  • Ending of the single-use purple bag. We know how popular this service is, but the bag itself cannot be recycled. Using a bin for glass, cans and plastic instead means we don't need a purple bag but the service remains as straightforward as possible.
  • Non-recyclable waste continues to be collected weekly, with garden waste every two weeks
  • New large bins for paper and card which doubles the current capacity, mean you continue to receive this service and it can be collected every four weeks.
  • New low-emission lorries with in-cab technology which can feed live information on collections back to the team - and for you via the website.
  • An estimated saving of around £5m over the current contract for the first eight years.

Are the changes for commercial waste services?

A small number of our Trade Waste customers will see a change in their collection day. We have written to each of these customers affected to let them know.