Bin collections  

Residents will receive their bin collections one day later than normal for the week commencing August 31, 2020. This means that, for example, collections due on Monday will take place on Tuesday and collections due on Friday will happen on Saturday.  

Collections will return to normal from the week commencing September 7.  

To check when a collection is due go to our online calendar at https://www.allerdale.gov.uk/en/bincollections/ or download a printable version from the same link.  

Customer services  

The council’s customer services team will be contactable through 0303 123 1702 and the web chat function on www.allerdale.gov.uk until 4.30pm on Friday (28 August). The customer service department will then be closed until 8.45am on Tuesday, 1 September, 2020. 

All customer contact centres/area offices remain closed for face-to-face queries and appointments.  

Customers can still report issues, such as fly-tipping, missed bin collections and dog mess, through the council’s ‘Report It’ section on the website and the myAllerdale mobile app (available on Apple and Android devices).  

Emergency support   

If you need to contact the council out of hours, in an emergency, for homelessness support, please call 0303 123 1702. If you feel you may be at risk of becoming homeless please contact the council's Housing Options team on 01900 702660 (during office hours) as soon as possible.