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Coronavirus

Coronavirus restrictions remain in place across England including Allerdale. Some of the rules on what you can and cannot do changed on May 17. However, many restrictions remain in place. This link includes details of the roadmap out of lockdown.

• See the latest news and get more information regarding coronavirus (Covid-19) and our services.

• Help for affected businesses, charities and other organisations including the support grants that are available.

• Advice for individuals including the Test and Trace Support payment to help those self-isolating.

• Our customer contact centres have reopened to public on an appointment-only basis. However, please use our online forms, webchat, app and phone number to contact us where possible. Contact us link includes details on how to book an appointment. 

Changes to services due to the bank holiday

Andrew Gilbert

Andrew Gilbert

Posted on 26 May 2021

Residents across Allerdale are being reminded of some changes to bin collections due to the second May bank holiday. 

There will be no collections on Monday, May 31, 2021 and collections throughout the week will take place a day later than normal. For example, bins normally collected on Monday will be collected on Tuesday and collections due for Friday will take place on Saturday. 

The collection schedule will return to normal from Monday, June 7 2021.

Householders can check their collection days – and download a yearly calendar – on the council’s website  .

The council’s customer services department will also be unavailable on bank holiday Monday, reopening from 8.45am on Tuesday, June 1. However, issues such as fly-tipping, dog fouling and littering can continue to be reported through the council's website at and the 'myAllerdale' mobile app. 

Payments can also be made online or via the council’s automated payment line 0303 123 1702.    

The council can be contacted in an emergency situation, such as for homelessness assistance, on 0303 123 1702. If there is a threat to life people should ring 999.   

The council’s customer service offices have reopened on an appointment-only basis to ensure the safety of customers and staff. Please note there is no longer a walk-in service.   

Customers can ring 0303 123 1702 to enquire about an appointment at a time and location convenient to them at our offices in Allerdale House, Workington, Maryport Town Hall, Keswick Town Hall, Wigton Market Hall and Cockermouth Town Hall. When making the appointment advisors will discuss the enquiry and confirm the time, date and any documents or information customers need to bring along with them to be able to deal with the enquiry.