The Council’s service was assessed by the Institute of Cemetery and Crematorium Management (ICCM) as part of the Charter for the Bereaved Process for Burial.  

Adoption of the Charter is a clear statement that the Council intends to continually review and improve its services to the bereaved. Awards on the charter can be given in either Bronze, Silver or Gold. They are based on a self-assessment process which is then externally checked by the ICCM and an inspector is sent out to check the process in person. 

The service achieved 100% in all 18 essential charter categories of assessment. Categories assessed include burial procedures, grave choice, cemetery memorials, cemetery safety, communication, environmental issues, regulations and staff and expertise. 

Michael Heaslip, Executive member with responsibility for environmental quality, said: “I’m so pleased that yet again we have got the top award for our bereavement service. We take real pride in the service we provide, helping people at this most difficult time in their lives. Congratulations to everyone involved.”