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Coronavirus

Cumbria and the rest of England has been placed in national lockdown (stay at home). This link includes details of the roadmap out of lockdown.

See the latest news and get more information regarding coronavirus (Covid-19). Find out more about the help for affected businesses, charities including the support grants. There is also advice for individuals including the Test and Trace Support payment. Our customer contact centres are not open to the public at the moment due to the restrictions. Please use our online forms, webchat, app and phone number to contact us

How Allerdale Borough Council services are affected during new national coronavirus restrictions

Jonathan Irving

Jonathan Irving

Posted on 05 November 2020

There are some changes to services provided by Allerdale Borough Council due to the introduction of new national restrictions from 5 November until 2 December.

Residents are urged to continue to keep up to date with any further changes via the council’s website at www.allerdale.gov.uk/coronavirus as well as on the council’s Twitter and Facebook feed.  

 

Customer contact centres

The council's customer contact centre in Wigton closed at 5pm on Wednesday, 4 November and will remain closed during the period of the new national restrictions. Offices in Maryport, Workington, Cockermouth and Keswick will continue to remain closed to the public.

The customer service team will continue to be available on the phone on 0303 123 1702.

Residents in Allerdale are being encouraged to use digital methods to contact the council where possible, to avoid having to wait on the telephone. There are a range of services readily available on the authority’s website and through the myAllerdale mobile app. There is also a webchat facility on the council’s website.

The council’s website is open 24/7 and the “Report It” forms allow customers to let the council know about issues and obtain information at a time which is convenient for them. Go to www.allerdale.gov.uk/report 

Customers can also use the website to check their eligibility for housing and council tax benefits, make an application, as well as access their benefit and council tax account. This service is also available for landlords with tenants on housing benefit.

Payments can also be made online or via the council’s automated payment line 0303 123 1702. This number can also be used if customers would like to speak to a customer service advisor.

By downloading the myAllerdale app, customers can also have many of these services available to them in the palm of their hand. The app is compatible with Apple and Android phones, and customers should search for ‘Allerdale’ on their app store and then register for an account.

Anyone facing financial hardship or potentially being made homeless should contact the council on 0303 123 1702.  


Financial and housing support for residents 

The council’s homelessness team will continue to operate during the lockdown period. Anyone facing being made homeless should contact the team on 0303 123 1702 (24hrs).  

Anyone facing financial hardship can find out more information on the help and assistance available to them, including help with paying their council tax. More information can be found on the council’s website: www.allerdale.gov.uk/en/coronavirus/coronavirus-council-tax-benefits-and-financial-support/  or by calling 0303 123 1702.  

Anyone asked to self-isolate who is on a low income, cannot work from home, and is therefore facing the prospect of financial hardship may be entitled to a Test and Trace Support grant of £500. More information, and an application form, can be found at: www.allerdale.gov.uk/en/coronavirus/coronavirus-council-tax-benefits-and-financial-support/test-trace-support-payment/ .  

 

Leisure centres  

In line with the latest government advice, the council's leisure partner GLL will be temporarily closing leisure centres in Workington and Cockermouth as well as the gym at the Wave in Maryport, to support the new national restrictions from Thursday 5th November until Wednesday 2nd December. The leisure pool and gym in Keswick will also remain closed during this time.  

Details of how this affects memberships and those who have booked classes, can be found on the GLL website: https://www.better.org.uk/leisure-centre/allerdale  

 

Waste services  

There are no plans to make any changes to the Allerdale Borough Council residential waste services during the period of the national restrictions. Residents are asked to have their bins out before 7am on their collection day.

Residents can check their collection day at: https://www.allerdale.gov.uk/en/bincollections/  

More information on waste services during the coronavirus pandemic, and how to dispose of potentially infected waste, can be found at: https://www.allerdale.gov.uk/en/coronavirus/coronavirus-waste-services/.

If trade waste customers would like to suspend or change their waste collections, they should contact the council's trade waste team at trade.waste@allerdale.gov.uk

 

Car parking  

Allerdale Borough Council's car parks remain open for use by those making essential journeys. 

The council will continue to provide free parking for NHS workers, care workers and NHS volunteers. For these staff, passes are available through NHS Trusts, local authorities and the Royal Voluntary Service. More details on the scheme's website: www.gov.uk/government/publications/covid-19-health-care-and-volunteer-workers-parking-pass-and-concessions .  All staff making use of the scheme whilst working, need to provide evidence in their vehicle from their employer or voluntary organisation to prove their eligibility.  

Those eligible for free parking can make use of any of the council’s car parks, except Workington’s multi-storey car park. Anyone with queries should contact the council’s parking services team on car.parks@allerdale.gov.uk . 

When using short stay car parks users should clearly show their time of arrival, such as with a parking disc, as well as their essential worker permit. The short stay car parks are: Ladies Walk and Udale Street at Workington; Tithebarn Street, Booths at Keswick; Bell Close at Keswick; Fairfield, Sainsbury’s at Cockermouth. This is not required in the long-stay car parks.  

 

Play areas 

Allerdale Borough Council manages some play areas in the borough. These will remain open, but the council urges everyone to practice social distancing and keep hands clean when using them.

However, the skate park in Workington Hall Parklands and the tennis courts in Harris Park, Cockermouth, will be shut in line with Government guidance.

 

Markets

Following consultation with traders and local councillors our markets in Keswick, Workington and Wigton will now remain closed until the new national restrictions are lifted.

We encourage people to adhere to the Covid-19 restrictions by staying at home as much as possible and avoiding social contact. If you need to shop for essentials, please consider supporting local businesses as much as you can.

We will soon be launching an online directory for our market traders to give customers information on how they can buy their goods online, through home delivery or other methods. We'll share details of this shortly.

 

Public toilets  

Toilets in Workington, Allonby and Maryport will remain open. The council asks all users to follow the Covid-secure guidelines.   

 

Bereavement services  

The council's bereavement services team will continue to provide support to the recently bereaved. In line with government guidelines, funerals can be attended by a maximum of 30 people, and it is advised that only close friends and family attend. Linked ceremonial events such as stone settings and ash scatterings can also continue with up to 15 people in attendance.  

Anyone working is not included in the numbers.  It is advised that social distancing should be maintained between people who do not live together or share a support bubble.  


Other services 

There are no planned changes to our other council services, such as planning and building control. Customers are asked to make use of the council's website as much as possible to access these services.