Bins not been emptied? We do apologise, but due to changes to our waste collection services the crews are finding they are not able to make it to some properties on the right day. We are working to address this. If your bin hasn't been emptied, check our webpage to see if you live in an area we know about and, if so, please just leave your bin out. You do not need to report it to us. We are doing everything we can to return to your property in the following day or two. You can also find out more about the changes to our bin collections and check your bin day with our online calendar.
Electoral Annual Canvass
Every year we carry out the annual canvass to ensure that the electoral register contains the names of everyone who is eligible to vote in elections. This starts in the summer and the new register is published in December.
We are currently carrying out the annual canvass which ensures the electoral register contains the names of everyone who is eligible to vote in elections. The new register will be published in December.
Please note that your canvass form may state that you or other people in your house are over 76. We gather this information for jury service purposes and our system defaults to this category if we do not hold a date of birth for an elector. If this information is incorrect please make the necessary amendments on the paper form and send it back to us in the envelope provided.
The electoral registration system
The electoral registration system is now called ‘Individual Electoral Registration’. This means that everyone who is eligible to vote must register themselves, rather than rely on the "head of the household" as was the case in the old system.
You can register to vote online. Anyone newly registering under the new system will need to register themselves individually by filling out a paper or online form.
You will also need to provide your date of birth and National Insurance number.
The Annual Canvass and the Household Enquiry Form (HEF)
As part of the annual canvass, you may receive of the following Household Enquiry Forms (HEF): HEF-B and HEF-P.
- HEF-B – Household Enquiry Form - which is a blank form as we currently have nobody registered to vote at this property.
- HEF-P – Household Enquiry Form – which is prepopulated and lists everyone we currently have registered at that address
Every HEF contains a two part security code that is unique to the property the form has been sent to. This code is used when responding using the online, telephone or text message methods.
Please Note: The type of form you have received could affect some of the ways you can respond and request additional services.
How do I respond to the Household Enquiry Form?
Please use the automated response options wherever possible. If you are unable to use any of the automated options, you should complete and return the form. Do not return the form if you have responded using one of the automated responses.
- ONLINE - www.elecreg.co.uk/allerdale - this method can be used for all confirmations and amendments.
- TELEPHONE - 0808 284 1501 - This method can only be used to confirm no changes or request postal votes. This is a Freephone number.
- TEXT/SMS - 07786 209 401 - This method can only be used to confirm no changes. Texts will be charged at user’s standard rates.
- PAPER FORM - HEF-B / HEF-P - This method can be used for all confirmations and amendments. A prepaid envelope is sent out with every HEF.