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See the latest news and get more information regarding coronavirus (Covid-19). Find out more about the help for affected businesses, charities and individuals. There is also advice if you are reopening your business and shopping safely. Please use our online forms, webchat, app and phone number to contact us. Our Wigton office is open by appointment only - call 0303 123 1702 to book an appointment to speak to a customer service advisor.

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Helping you with energy bills and heating your home

Fed up with high energy bills? Then join the Big Allerdale Switch

The Big Allerdale Switch is a free and easy way to save money on your energy bills and enjoy a warmer home, whether you are on dual-fuel, separate supplier contracts or a pre-payment meter.

By coming together as a group, you could get a better deal - and all the hard work is done for you.

All you need to do, is register  on the Big Allerdale Switch website  or call us on 0303 123 1702 or visit an Allerdale Borough Council service centre with a recent energy bill or statement to hand.

 Registration is open and you are able to sign up now. 

Since we began the scheme, residents who have used the Big Allerdale Switch have together saved more than £250,000.

Energy suppliers will be invited to bid against each other in an auction to find their best deal. You will then be told how much you could save if you choose to switch, although you are under no obligation to do so.

Want to know more?

The video below explains how collective switching works:

Collective switching explained through this iChoosr video

Keep Well, Keep Warm - information and financial support for the winter months

More information about maintaining good health during winter and the financial help available for the over 60s, low-income families and people living with a disability can be found on the government website. .

Helping cold homes become cosy in our district.

We are supporting a free project to help residents struggling with cold and draughty houses and help cut heating costs.

Cumbria Action for Sustainability (CAfS) won funding to work with local councils and other partners to offer a Cold to Cosy Homes service, making free advice, energy-saving equipment and other practical help available to householders.

Its advisors give advice over the phone and ensure that energy saving measures are in place to reduce energy use and costs.

Residents can save money on their energy bills through simple measures like LED light bulbs, draught exclusion and radiator reflectors, all offered free of charge through the scheme.

The advisor can assess needs like draught proofing for doors and chimneys and radiator reflectors on their call and arrange for measures to be posted out or arrange for a professional installer to fit measures like loft hatch draught proofing.

There is a wide range of eligibility based on income, health and vulnerability criteria.

Cold to Cosy Homes Cumbria is delivered by CAfS, with a network of trusted Cumbrian tradespeople carrying out the more substantial energy efficiency installations. It is funded through the Energy Industry Voluntary Redress Scheme and partners include Local Energy Advice Partnership (or LEAP) and all the counties local authorities.

Andrew Northcott, energy efficiency project manager with CAfS, said: “Booking a call means you get expert advice on ways to get a warmer home, save energy at home, cut your bills and reduce your carbon footprint. Many calls can lead on to real benefits, making big improvements to warmth and energy use”

“I suggest people contact us as soon as possible to check eligibility for the free scheme and book a call.”

“By partnering with local authorities we have been able to provide many more visits across the district and focus on the areas and households that can benefit the most." Apply for a free Cold to Cosy Homes advice call by emailing the team or calling: 01768 216500.