Contact or find us
You can complete many tasks through our website. Please use the online form to make a general enquiry.
There are many ways you can contact us. Click on the relevant tab to find the best way for you. In an out of hours emergency, call 0300 373 3730
It takes less than a minute to register to be able to submit and track the progress of enquiries and reports on-line using myAllerdale on-line reporting. Click on the Register now button and create your account to be kept informed, and track progress of, your report and enquiries.
Once registered you can report problems 24 hours a day, 7 days a week through our website or by downloading the free myAllerdale app to your smart phone or tablet. Available for Apple and Android devices from your app store, search for myAllerdale and download free of charge.
By registering you agree to our terms and conditions.
Use the online form to make a general enquiry to us. If you want to report something, such as fly tipping, then please use our Report It forms:
Our online forms and app - myAllerdale
Our online forms make it easy for you to apply for services and report issues to us. Register for a free myAllerdale account and you'll get updates straight to your inbox.
Download our myAllerdale app today
You can download the myAllerdale app from the Google Play and Apple stores.
Among other things, the app lets you:
- Report littering, fly tipping and dog fouling
- Check your bin collection dates
- Report a broken or missing bin
- Report a missed bin collection
- View planning applications
- Report a nuisance
- Report an abandoned vehicle
- Pay and appeal a parking fine
- Pay your Council Tax
Phone: 0300 373 3730
- Monday to Thursday 9:00am to 5pm
- Friday 9:00am to 4.30pm
- With a 24 hour payment line (including weekends)
Out of hours and in an emergency: 0300 373 3730
Please do not visit the office to speak to a customer service advisor without an appointment.
Keswick Customer Service Centre
Town Hall, Main Street
Keswick
CA12 5JP
Please note that we are providing face-to-face meetings with customer service staff on an appointment basis only. To book an appointment which is convenient for you, call 0300 373 3730.
Please do not visit the office to speak to a customer service advisor without an appointment.
Town Hall
Maryport
CA15 6BH
Please note that we are providing face-to-face meetings with customer service staff on an appointment basis only. To book an appointment which is convenient for you, call 0300 373 3730.
Please do not visit the office to speak to a customer service advisor without an appointment.
Wigton Local Links, Customer Service Centre
Market Hall, Church Street
Wigton
CA7 9AA
Opening times: Monday, Tuesday, Wednesday, Thursday 9am - 5pm
Friday 9am - 4.30pm
Closed for lunch 12.30pm - 1.30pm
How to pay
There are many ways to make a payment.
Pay online
The easiest way to pay is online. Click the links below to pay using our online payment portal
- Pay council tax
- Pay business rates (NNDR)
- Pay a penalty charge notice (parking fine)
- Pay trade waste invoice
- Miscellaneous Payments
- Invoices
Set up a direct debit
Use the links below to set up a direct debit to pay your council tax or business rates.
Manage your account online
You can manage you council tax, benefits or business rates account online. Just click on the link below:
Pay by phone
Contact us on 0300 373 3730 and pay using our 24-hour automated line
At a PayPoint or Post Office
You can make a payment at any Post Office or where you see the PayPoint sign
At one of our offices
We no longer have a payment machine in Allerdale House, therefore we have no provision to take any face to face payments.
Follow us on Twitter and like our Facebook page to keep in touch
See the latest from us on Twitter
Tweets by CumberlandCounCustomer services and emergency contacts
Use the links below to view our customer service standards, find emergency contact numbers of other organisations, and find out how to make a comment or complaint about our services.
Our main office in Allerdale is:
Cumberland Council
Allerdale House
Workington
Cumbria
CA14 3YJ
Please note that we are providing face-to-face meetings with customer service staff on an appointment basis only. To book an appointment which is convenient for you, call 0300 373 3730.
Please do not visit the office to speak to a customer service advisor without an appointment.
There is ample free parking for visitors. The nearest train station is Workington and our office is five minutes walk from the town centre and the bus station.
In an emergency, call 0300 373 3730, including out of hours.