If you notice any structural damage to buildings due to the high winds from the wintry weather, then call us on 0303 123 1702. If there is a danger to life call 999. Damage to power cables should be reported to Electricity North West by calling 105. Keep up to date with the latest weather situation via the Met Office, and any flooding issues via the Environment Agency.
Taxi licences - private hire and hackney carriage
There are two types of taxi licence: hackney carriage and private hire. We license hackney carriage vehicles, private hire vehicles, their drivers and operators.
Applications for new or renewal driver and vehicle licences are now carried out online.
We will soon be rolling out online applications for other taxi licences. In the meantime, please click on the link below and download the forms.
Appointments for applications
Taxi application appointments are only available on Tuesday, Wednesday and Thursday. A small number of appointments will be available on a Friday for emergencies only. Emergencies are defined as replacements for lost or damaged badges/plates and applications in connection with an insurance claim following a vehicle accident.
Appointments for new or renewal badge/plates will be not classed as an emergency and will be given the next standard available date which may be after a weekend. Please ensure that you book your appointment with our customer services team well in advance of your expiry date. We recommend you book two weeks in advance.
Renewal of Driver Licences in extenuating circumstances
Situations can arise outside the control of a licence holder which prevents them being able to attend the Council offices to renew their driver's badge on time.
To facilitate licence holders, the Licensing Committee approved a procedure on 29 October 2019 which can be used providing certain protocols are followed. To enable an applicant to use this system they must advise the Licensing Authority of their circumstances four weeks in advance and approval to use this process will be considered by the Licensing Officers in conjunction with the Legal Department and Chair or Vice Chair of the Licensing Committee. This is not a system to be used lightly and only in exceptional circumstances. The licence cannot be renewed after it has expired and a badge will not be issued until the applicant can attend the office to have their photograph taken.
If approved, the following procedure must be adhered to:
- An online renewal application must be made in advance;
- Payment must either be made online or by another person in advance of the licence expiring;
- DBS subscription service must be in place so that it can be checked or an original valid, in date certificate must be supplied;
- In respect of a driver's driving licence, a code must be generated by the DVLA and provided to the Licensing Authority in advance so that endorsements can be checked;
- A doctor's medical certificate must be provided in advance;
- Knowledge test - if applicable must be passed before renewal;
- Driving assessment - if applicable must be completed in advance;
- In respect of the requirement for a photograph to be submitted, the licence holder must attend the offices within 3 months of the renewed licence being issued. The badge would be issued at this point and the new photograph attached to the licensing records.
Please note that a licence will not be renewed if any of the accompanying documentation is not up to date or available to be checked. This will result in a new application having to be made which will be deemed as a new licence and if this is not within 28 days of the expiry of the orginal licence, all new documentation will be required.
Key documents for applicants
Applicants should download the following key documents before making an application for a taxi driver licence:
Driver knowledge test
We're now asking all applicants to carry out a knowledge test which covers criteria such as numeracy, safeguarding, highway code, policies, local geographical knowledge and disability awareness. It is a mix of multiple choice, true/false and free text answers and includes words and pictures. Please see notes to applicant for more details.
You must achieve 70 per cent in each of the six categories in order to pass.
You can attempt to pass the test as many times as possible, though you do have to pay again if you fail.
All new applicants have to pass the test before a licence is granted. After a review by the Licensing Committee on the 29October, it was decided that an extension of one month would be given and all existing licensed drivers must now pass the test by 3o November 2019. Failure to comply with this condition will result in your licence being suspended on 1 December 2019. You only have to pass the test once, unless your licence lapses and you have to reapply.
The test is carried out on a tablet at our main offices at Allerdale House in Workington. You will get an email the next day with the result. Please remember to check your spam/junk folders in case the emails are misdirected there. The licensing department will be informed if you pass the test.
You may wish to view the knowledge test example questions to get an idea of the kinds of questions you will see during your test.
If you have special requirements or feel you will need assistance to complete the test, please contact the licensing department at your earliest convenience to help us make the necessary arrangements.
Additional information for knowledge test applicants around the signs of child exploitation
There is a fee of £48 (inclusive of VAT) for the knowledge test which is payable when you book the test online.
All hackney carriage and private hire driver licences will be issued on the following terms:
- All applicants for the grant of a new hackney carriage or private hire licence must pass the driving assessment. Any licensed drivers appearing before the Licensing Panel with repeated traffic offences may be required to pass the relevant assessment selected.
- Existing drivers granted a licence after September 2016 who did not pass a Driving Standards Agency test must pass the new assessment by 15 July 2019. Failure to do so will result in the suspension of your licence.
- You do not have to take the driving assessment (exemptions) if you are a driving instructor, driving examiner, or hold driving categories D and D1 together with a driver qualification card which is valid for five years and shows that 35 hours of approved training courses have been completed. Evidence is required for all exemptions.
- Applications that do not comply with the terms and conditions may be considered by the Licensing Panel and the fee may not be refundable. If you are unsure if your application will be accepted on a matter of policy then please
How to arrange the driving assessment?
The assessments are carried out by Green Penny and you can book via their website. All assessments will be carried out in the Allerdale area.
Table of Fares
|DISTANCE (Tariff 1)||Tariff|
|If the distance does not exceed 1.6 kilometre (1 mile) for the whole distance||320 pence|
|If the distance exceeds 1.6 kilometre (1 mile) for the first kilometre (1 mile)||320 pence|
|For each subsequent 0.32 (1/5th of a mile) or uncompleted part thereof||45 pence|
|For each period of three minutes or uncompleted part thereof||45 pence|
|(Tariff 2) For hiring commenced between Midnight and 6.00 a.m.||PLUS 50% OF TARIFF 1|
|(Tariff 3) All day on Bank and Public Holidays including Easter Sunday, Boxing Day and any Bank Holidays given in lieu of Boxing Day and to 4.00 a.m. on the day following those listed above. Hirings commenced between 6.00 p.m. and Midnight on Christmas Eve and New Years Eve||PLUS 75% OF TARIFF 1|
|Tariff 4) Christmas Day and New Years Day||PLUS 100% OF TARIFF 1|
|For each article of luggage conveyed outside the passenger compartment or the carriage for the whole distance||20 pence|
|For each person in excess of two||50 pence|
|The above rates of fare are applicable to:||*|
|1. Journeys taken entirely within the Borough of Allerdale.||*|
|2. Journeys ending outside the Borough of Allerdale where no fare or rate is agreed in advance of such journeys between the hirer and the driver.||None|