Bins not been emptied? We do apologise, but due to changes to our waste collection services the crews are finding they are not able to make it to some properties on the right day. We are working to address this. If your bin hasn't been emptied, check our webpage to see if you live in an area we know about and, if so, please just leave your bin out. You do not need to report it to us. We are doing everything we can to return to your property in the following day or two. You can also find out more about the changes to our bin collections and check your bin day with our online calendar.
Contact or find us
You can complete many tasks through our website. Please use the online form to make a general enquiry. You can also use our web chat service (when available).
Alternatively, you can contact us by phone or at one of our Customer Service Centres.
There are many ways you can contact us. Click on the relevant tab to find the best way for you.
It takes less than a minute to register to be able to submit and track the progress of enquiries and reports on-line using myAllerdale on-line reporting. Click on the Register now button and create your account to be kept informed, and track progress of, your report and enquiries.
Once registered you can report problems 24 hours a day, 7 days a week through our website or by downloading the free myAllerdale app to your smart phone or tablet. Available for Apple, Android and Windows devices from your app store, search for myAllerdale and download free of charge.
By registering you agree to our terms and conditions.
Use the online form to make a general enquiry to us. If you want to report something, such as fly tipping, then please use our Report It forms:
General enquiry form
Our new online forms and app - myAllerdale
Our easy to use e-forms make it easy to make reports and apply for services at a time convenient to you. Register now for your account to the myAllerdale services and you'll receive updates on your reports straight to your inbox.
Download our myAllerdale app today
The app allows you to:
- Report things like flytipping and dog fouling whilst out and about
- Find out what's on at our leisure centres
- Check your bin collection dates
- Report a broken or missing bin
- Report a missed bin collection
- View planning applications
- Report a nuisance
- Report a dead animal for removal
- Report an abandoned vehicle
- Pay and appeal a parking fine
- Pay your Council Tax
- Freedom of Information requests
- 'Destination Allerdale' - enjoy everything Allerdale has to offer!!
And much, much more. With new features being added all the time.
Phone: 0303 123 1702
- Monday to Thursday 8:45am to 5pm
- Friday 8:45am to 4.30pm
- With a 24 hour payment line (including weekends)
Out of hours and in an emergency: 0303 123 1702
Keswick Customer Service Centre
Town Hall, Main Street
Opening times: Mon-Thurs: 9am-12:30pm & 1:30pm-5pm; Fri 9am-12:30pm & 1:30pm-4:30pm
Wigton Local Links, Customer Service Centre
Market Hall, Church Street
Opening times: Monday to Thursday 9am - 5pm; Friday 9am - 4.30pm.
Solway Coast Discovery Centre,
How to pay
There are many ways to make a payment.
The easiest way to pay is online. Click the links below to pay using our online payment portal
Set up a direct debit
Use the links below to set up a direct debit to pay your council tax or business rates.
Manage your account online
You can manage you council tax, benefits or business rates account online. Just click on the link below:
Pay by phone
Contact us on 0303 123 1702 and pay using our 24-hour automated line
At a PayPoint or Post Office
At one of our offices
You can make a payment at one of our offices (use the tab showing their locations to find your nearest one). Please note that we do not take cash. You can use our payment machine at our office in Workington.
Customer services and emergency contacts
Use the links below to view our customer service standards, find emergency contact numbers of other organisations, and find out how to make a comment or complaint about our services.