Garden waste and recycling (glass, cans and plastic) services: We are working hard to get these services resumed and will announce a resumption date as soon as we can. We apologise for the inconvenience and thank customers for their patience. Domestic waste, paper/card and trade waste collections remain unaffected by the changes. More details here.
Contact or find us
You can complete many tasks through our website. Please use the online form to make a general enquiry. You can also use our web chat service when available (see the blue button at the right-hand bottom corner of the page).
Alternatively, you can contact us by phone or at one of our Customer Service Centres.
There are many ways you can contact us. Click on the relevant tab to find the best way for you.
It takes less than a minute to register to be able to submit and track the progress of enquiries and reports on-line using myAllerdale on-line reporting. Click on the Register now button and create your account to be kept informed, and track progress of, your report and enquiries.
Once registered you can report problems 24 hours a day, 7 days a week through our website or by downloading the free myAllerdale app to your smart phone or tablet. Available for Apple, Android and Windows devices from your app store, search for myAllerdale and download free of charge.
By registering you agree to our terms and conditions.
Use the online form to make a general enquiry to us. If you want to report something, such as fly tipping, then please use our Report It forms:
General enquiry form
Our new online forms and app - myAllerdale
Our easy to use e-forms make it easy to make reports and apply for services at a time convenient to you. Register now for your account to the myAllerdale services and you'll receive updates on your reports straight to your inbox.
Download our myAllerdale app today
The app allows you to:
- Report things like flytipping and dog fouling whilst out and about
- Find out what's on at our leisure centres
- Check your bin collection dates
- Report a broken or missing bin
- Report a missed bin collection
- View planning applications
- Report a nuisance
- Report a dead animal for removal
- Report an abandoned vehicle
- Pay and appeal a parking fine
- Pay your Council Tax
- Freedom of Information requests
- 'Destination Allerdale' - enjoy everything Allerdale has to offer!!
And much, much more. With new features being added all the time.
Web chat service
Look out for the blue icon button on the bottom right hand side of the screen. When available you can contact one of our customer service advisors via our webchat service.
This service is really good for quick and simple questions. Please don't use it to send in any personal information or for applying for things like benefits.
Phone: 0303 123 1702
- Monday to Thursday 8:45am to 5pm
- Friday 8:45am to 4.30pm
- With a 24 hour payment line (including weekends)
Out of hours and in an emergency: 0303 123 1702
Keswick Customer Service Centre
Town Hall, Main Street
Opening times: Mon-Thurs: 9am-12:30pm & 1:30pm-5pm; Fri 9am-12:30pm & 1:30pm-4:30pm
Wigton Local Links,Customer Service Centre
Market Hall, Church Street
Opening times: Monday to Thursday 9am - 5pm; Friday 9am - 4.30pm.
Solway Coast Discovery Centre,
How to pay
There are many ways to make a payment.
The easiest way to pay is online. Click the links below to pay using our online payment portal
Set up a direct debit
Use the links below to set up a direct debit to pay your council tax or business rates.
Manage your account online
You can manage you council tax, benefits or business rates account online. Just click on the link below:
Pay by phone
Contact us on 0303 123 1702 and pay using our 24-hour automated line
At a PayPoint or Post Office
At one of our offices
You can make a payment at one of our offices (use the tab showing their locations to find your nearest one). Please note that we do not take cash. You can use our payment machine at our office in Workington.
See the latest from us on TwitterTweets by Allerdale
Customer services and emergency contacts
Use the links below to view our customer service standards, find emergency contact numbers of other organisations, and find out how to make a comment or complaint about our services.