Contact or find us
You can complete many tasks through our website. Please use the online form to make a general enquiry. You can also use our web chat service when available (see the blue button at the right-hand bottom corner of the Home page).
Coronavirus service changes
We have temporarily closed to the public our customer contact centres at Workington, Cockermouth, Maryport, Wigton and Keswick due to the restrictions in place to stop the spread of the coronavirus. Please contact us online, or by calling our customer service team on 0303 123 1702.
There are many ways you can contact us. Click on the relevant tab to find the best way for you.
It takes less than a minute to register to be able to submit and track the progress of enquiries and reports on-line using myAllerdale on-line reporting. Click on the Register now button and create your account to be kept informed, and track progress of, your report and enquiries.
Once registered you can report problems 24 hours a day, 7 days a week through our website or by downloading the free myAllerdale app to your smart phone or tablet. Available for Apple, Android and Windows devices from your app store, search for myAllerdale and download free of charge.
By registering you agree to our terms and conditions.
Use the online form to make a general enquiry to us. If you want to report something, such as fly tipping, then please use our Report It forms:
General enquiry form
Our online forms and app - myAllerdale
Our online forms make it easy for you to apply for services and report issues to us. Register for a free myAllerdale account and you'll get updates straight to your inbox.
Download our myAllerdale app today
Among other things, the app lets you:
- Report littering, fly tipping and dog fouling
- Check your bin collection dates
- Report a broken or missing bin
- Report a missed bin collection
- View planning applications
- Report a nuisance
- Report an abandoned vehicle
- Pay and appeal a parking fine
- Pay your Council Tax
Phone: 0303 123 1702
- Monday to Thursday 8:45am to 5pm
- Friday 8:45am to 4.30pm
- With a 24 hour payment line (including weekends)
Out of hours and in an emergency: 0303 123 1702
Keswick Customer Service Centre
Town Hall, Main Street
This customer contact centre is currently closed to the public to help protect our customers and staff from coronavirus
Normal opening times: Mon-Thurs: 9am-12:30pm & 1:30pm-5pm; Fri 9am-12:30pm & 1:30pm-4:30pm
Wigton Local Links, Customer Service Centre
Market Hall, Church Street
This customer contact centre is currently closed to the public to help protect customers and staff from coronavirus.
Normal opening times: Monday to Thursday 9am - 5pm; Friday 9am - 4.30pm.
Solway Coast Discovery Centre,
How to pay
There are many ways to make a payment.
The easiest way to pay is online. Click the links below to pay using our online payment portal
- Pay council tax
- Pay business rates (NNDR)
- Pay a penalty charge notice (parking fine)
- Pay trade waste invoice
- Miscellaneous Payments
Set up a direct debit
Use the links below to set up a direct debit to pay your council tax or business rates.
Manage your account online
You can manage you council tax, benefits or business rates account online. Just click on the link below:
Pay by phone
Contact us on 0303 123 1702 and pay using our 24-hour automated line
At a PayPoint or Post Office
At one of our offices
You can make a payment at one of our offices (use the tab showing their locations to find your nearest one). Please note that we do not take cash. You can use our payment machine at our office in Workington.
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Customer services and emergency contacts
Use the links below to view our customer service standards, find emergency contact numbers of other organisations, and find out how to make a comment or complaint about our services.
Our main office address is:
Allerdale Borough Council
Please note that this office is currently closed to the public due to the coronavirus pandemic for the safety of the public and our staff. Customers are advised to call 0303 123 1702 to speak to a customer service advisor.