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Contact or find us

You can complete many tasks through our website. Please use the online form to make a general enquiry. You can also use our web chat service when available (see the blue button at the right-hand bottom corner of the Home page).

There are many ways you can contact us. Click on the relevant tab to find the best way for you. In an out of hours emergency, call 0303 123 1702.

It takes less than a minute to register to be able to submit and track the progress of enquiries and reports on-line using myAllerdale on-line reporting.  Click on the Register now button and create your account to be kept informed, and track progress of, your report and enquiries. 

Once registered you can report problems 24 hours a day, 7 days a week through our website or by downloading the free myAllerdale app to your smart phone or tablet. Available for AppleAndroid  and Windows devices from your app store, search for myAllerdale and download free of charge.

By registering you agree to our terms and conditions.

Use the online form to make a general enquiry to us. If you want to report something, such as fly tipping, then please use our Report It forms:

Go to our Report It forms

 

General enquiry form

Our online forms and app - myAllerdale

Our online forms make it easy for you to apply for services and report issues to us. Register for a free myAllerdale account and you'll get updates straight to your inbox.

Register for myAllerdale now

Download our myAllerdale app today 

You can download the myAllerdale app from the Google Play and Apple stores.

Among other things, the app lets you:

  • Report littering, fly tipping and dog fouling
  • Check your bin collection dates
  • Report a broken or missing bin
  • Report a missed bin collection
  • View planning applications
  • Report a nuisance
  • Report an abandoned vehicle
  • Pay and appeal a parking fine
  • Pay your Council Tax
  • Phone: 0303 123 1702

    • Monday to Thursday 8:45am to 5pm
    • Friday 8:45am to 4.30pm
    • With a 24 hour payment line (including weekends)
  • Out of hours and in an emergency: 0303 123 1702

Find out more emergency numbers of other organisations

Workington Customer Service Centre
Allerdale House
Workington
CA14 3YJ
 
Please note that for the safety of our customers and staff, and to reduce the risk of infection from coronavirus, we are providing face-to-face meetings with customer service staff on an appointment basis only. To book an appointment which is convenient for you, call 0303 123 1702.

Please do not visit the office to speak to a customer service advisor without an appointment.

Cockermouth Customer Service Centre
Cockermouth Town Hall
Market Street
Cockermouth
CA13 9NP
(Please note this is a new location. The office is no longer in the library building on Main Street)
 
Please note that for the safety of our customers and staff, and to reduce the risk of infection from coronavirus, we are providing face-to-face meetings with customer service staff on an appointment basis only. To book an appointment which is convenient for you, call 0303 123 1702.

Please do not visit the office to speak to a customer service advisor without an appointment.

 

Keswick Customer Service Centre
Town Hall, Main Street
Keswick
CA12 5JP

Please note that for the safety of our customers and staff, and to reduce the risk of infection from coronavirus, we are providing face-to-face meetings with customer service staff on an appointment basis only. To book an appointment which is convenient for you, call 0303 123 1702.

Please do not visit the office to speak to a customer service advisor without an appointment.

Maryport Customer Service Centre
Town Hall
Senhouse Street
Maryport
CA15 6BH
 

Please note that for the safety of our customers and staff, and to reduce the risk of infection from coronavirus, we are providing face-to-face meetings with customer service staff on an appointment basis only. To book an appointment which is convenient for you, call 0303 123 1702.

Please do not visit the office to speak to a customer service advisor without an appointment.

Wigton Local Links,  Customer Service Centre
Market Hall, Church Street
Wigton
CA7 9AA

Please note that for the safety of our customers and staff, and to reduce the risk of infection from coronavirus, we are providing face-to-face meetings with customer service staff on an appointment basis only. To book an appointment which is convenient for you, call 0303 123 1702.

Please do not visit the office to speak to a customer service advisor without an appointment.

Silloth Tourist Information Centre
Solway Coast Discovery Centre,
Liddell Street
Silloth
CA7 4DD
Opening times: Monday, Wednesday, Friday 10am – 12pm & 1pm- 5pm; Saturday & Sunday 9.30am – 1pm

How to pay

There are many ways to make a payment.

Pay online

The easiest way to pay is online. Click the links below to pay using our online payment portal

Set up a direct debit

Use the links below to set up a direct debit to pay your council tax or business rates.

Manage your account online

You can manage you council tax, benefits or business rates account online. Just click on the link below:

Pay by phone

Contact us on 0303 123 1702 and pay using our 24-hour automated line

At a PayPoint or Post Office

You can make a payment at any Post Office or where you see the PayPoint sign

At one of our offices

You can make a payment at one of our offices (use the tab showing their locations to find your nearest one). Please note that we do not take cash. You can use our payment machine at our office in Workington.

Follow us on Twitter and like our Facebook page to keep in touch

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Customer services and emergency contacts

Use the links below to view our customer service standards, find emergency contact numbers of other organisations, and find out how to make a comment or complaint about our services.

Our main office address is:

Allerdale Borough Council
Allerdale House
Workington
Cumbria
CA14 3YJ

Please note that for the safety of our customers and staff, and to reduce the risk of infection from coronavirus, we are providing face-to-face meetings with customer service staff on an appointment basis only. To book an appointment which is convenient for you, call 0303 123 1702.

Please do not visit the office to speak to a customer service advisor without an appointment.

There is ample free parking for visitors. The nearest train station is Workington and our office is five minutes walk from the town centre and the bus station.

In an emergency, call 0303 123 1702, including out of hours.