Close Allerdale budget consultation 2020/21

We're in the process of setting our budget for the 2020/21 financial year and are inviting residents, businesses and groups in the borough to have their say on our approach. To fill in the consultation questionnaire go to:


Contact or find us

You can complete many tasks through our website. Please use the online form to make a general enquiry. You can also use our web chat service when available (see the blue button at the right-hand bottom corner of the page).

Alternatively, you can contact us by phone or at one of our Customer Service Centres.

There are many ways you can contact us. Click on the relevant tab to find the best way for you.

It takes less than a minute to register to be able to submit and track the progress of enquiries and reports on-line using myAllerdale on-line reporting.  Click on the Register now button and create your account to be kept informed, and track progress of, your report and enquiries. 

Once registered you can report problems 24 hours a day, 7 days a week through our website or by downloading the free myAllerdale app to your smart phone or tablet. Available for AppleAndroid  and Windows devices from your app store, search for myAllerdale and download free of charge.

By registering you agree to our terms and conditions.

Use the online form to make a general enquiry to us. If you want to report something, such as fly tipping, then please use our Report It forms:

Go to our Report It forms


General enquiry form

Our new online forms and app - myAllerdale

Our easy to use e-forms make it easy to make reports and apply for services at a time convenient to you. Register now for your account to the myAllerdale services and you'll receive updates on your reports straight to your inbox.

Register for myAllerdale now

Download our myAllerdale app today 

Download our new app from the Google PlayApple and Microsoft stores.

The app allows you to:

  • Report things like flytipping and dog fouling whilst out and about
  • Find out what's on at our leisure centres
  • Check your bin collection dates
  • Report a broken or missing bin
  • Report a missed bin collection
  • View planning applications
  • Report a nuisance
  • Report a dead animal for removal
  • Report an abandoned vehicle
  • Pay and appeal a parking fine
  • Pay your Council Tax
  • Freedom of Information requests
  • 'Destination Allerdale' - enjoy everything Allerdale has to offer!!

And much, much more. With new features being added all the time.

  • Phone: 0303 123 1702

    • Monday to Thursday 8:45am to 5pm
    • Friday 8:45am to 4.30pm
    • With a 24 hour payment line (including weekends)
  • Out of hours and in an emergency: 0303 123 1702

Find out more emergency numbers of other organisations

Workington Customer Service Centre
Allerdale House
CA14 3YJ
Opening times: Monday-Thursday 8:45am-5pm and Friday 8-45am-4:30pm
Cockermouth Customer Service Centre
Cockermouth Library
Main Street
CA13 9LU
Opening times: 10am-4pm Monday to Friday


Keswick Customer Service Centre
Town Hall, Main Street
CA12 5JP

Opening times: Mon-Thurs: 9am-12:30pm & 1:30pm-5pm;  Fri 9am-12:30pm & 1:30pm-4:30pm

Maryport Customer Service Centre
Town Hall
Senhouse Street
CA15 6BH
Opening times: Monday, Tuesday, Thursday 9am-12:30pm & 1:30pm-5pm Wednesday 9am-2pm Friday 9am-12:30pm & 1:30pm-4:30pm.

Wigton Local Links,Customer Service Centre
Market Hall, Church Street

Opening times: Monday to Thursday 9am - 5pm; Friday 9am - 4.30pm.

Silloth Tourist Information Centre
Solway Coast Discovery Centre,
Liddell Street
Opening times: Monday, Wednesday, Friday 10am – 12pm & 1pm- 5pm; Saturday & Sunday 9.30am – 1pm

How to pay

There are many ways to make a payment.

Pay online

The easiest way to pay is online. Click the links below to pay using our online payment portal

Set up a direct debit

Use the links below to set up a direct debit to pay your council tax or business rates.

Manage your account online

You can manage you council tax, benefits or business rates account online. Just click on the link below:

Pay by phone

Contact us on 0303 123 1702 and pay using our 24-hour automated line

At a PayPoint or Post Office

You can make a payment at any Post Office or where you see the PayPoint sign

At one of our offices

You can make a payment at one of our offices (use the tab showing their locations to find your nearest one). Please note that we do not take cash. You can use our payment machine at our office in Workington.

Follow us on Twitter and like our Facebook page to keep in touch

See the latest from us on Twitter

Customer services and emergency contacts

Use the links below to view our customer service standards, find emergency contact numbers of other organisations, and find out how to make a comment or complaint about our services.

Our main office address is:

Allerdale Borough Council
Allerdale House
CA14 3YJ


There is ample free parking for visitors. The nearest train station is Workington and our office is five minutes walk from the town centre and the bus station.