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Bin request forms

You can request waste bins online. We have moved the service online to make it quicker and easier for you to make a request. And, as it's 24/7, seven days a week, you can make a request on a day and at a time to suit you.

If your container(s) are broken or badly damaged, use the button below. You must supply a photo showing the damage to each bin that you request. If you are moving into a new home that is not a new-build, then use this form.

Bin replacement request form

If you have moved into a new-build property - or are about to - use the button below. Also use this if the purpose of the building is changing, for example, from a holiday let to a permanent residence.

New-build & change of ownership form

If your bin is lost or missing after collection, use the button below. If you are moving into a new home that is not a new-build and there are no bins present, then use this form.

Lost or missing bin request form

If your property is eligible for recycling boxes and sacks, use the button below. Please note: eligibility criteria apply to these requests.

Recycling boxes and sacks

If you are requesting a larger general waste bin, use the button below. Please note: strict eligibility criteria apply to these requests.

Larger bin request form

If you have any queries, please call   0303 123 1702  and speak to one of our customer service advisors.