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Coronavirus

Coronavirus restrictions remain in place across England including Allerdale. Some of the rules on what you can and cannot do changed on May 17. However, many restrictions remain in place. This link includes details of the roadmap out of lockdown.

• See the latest news and get more information regarding coronavirus (Covid-19) and our services.

• Help for affected businesses, charities and other organisations including the support grants that are available.

• Advice for individuals including the Test and Trace Support payment to help those self-isolating.

• Our customer contact centres have reopened to public on an appointment-only basis. However, please use our online forms, webchat, app and phone number to contact us where possible. Contact us link includes details on how to book an appointment. 

Bin request forms

You can request waste bins online. We have moved the service online to make it quicker and easier for you to make a request. And, as it's 24/7, seven days a week, you can make a request on a day and at a time to suit you.

If your container(s) are broken or badly damaged, use the button below. You must supply a photo showing the damage to each bin that you request. If you are moving into a new home that is not a new-build, then use this form.

Bin replacement request form

If you have moved into a new-build property - or are about to - use the button below. Also use this if the purpose of the building is changing, for example, from a holiday let to a permanent residence.

New-build & change of ownership form

If your bin is lost or missing after collection, use the button below. If you are moving into a new home that is not a new-build and there are no bins present, then use this form.

Lost or missing bin request form

If you are requesting a larger general waste bin, use the button below. Please note: strict eligibility criteria apply to these requests.

Larger bin request form

If you have any queries, please call   0303 123 1702  and speak to one of our customer service advisors.