Bin collections 

Residents in Allerdale who are due waste and recycling collections on Friday, 8 May should place their bins out as normal despite the day being a bank holiday this year.

Collections will take place as normal on the Friday and not a day later like on some weeks which contain a bank holiday.

Residents are also reminded that garden waste collections will restart from Monday, May 11.  To check when your collection is due go to https://www.allerdale.gov.uk/en/bincollections/. 

Customer services 

The council’s customer services team will be contactable through 0303 123 1702 and the web chat function on www.allerdale.gov.uk until 5pm on Thursday (7 May). The customer service department will then be closed until 8.45am on Monday 11 May.

All customer contact centres/area offices remain closed for face-to-face queries and appointments.

Customers can still report issues, such as fly-tipping, missed bin collections and dog mess, through the council’s ‘Report It’ section on the website and the myAllerdale mobile app (available on Apple and Android devices).

Those wanting to apply for the Government’s business support grants will still be able to over the weekend through https://www.allerdale.gov.uk/en/coronavirus/coronavirus-business-grants-claims/. This page also has links to information on other financial support schemes available to businesses. 

Emergency support  

If you need to contact the council out of hours, in an emergency, for homelessness support, please call 0303 123 1702. If you feel you may be at risk of becoming homeless please contact the council's Housing Options team on 01900 702660 (during office hours) as soon as possible. 

There is also an emergency support service for people at high risk of becoming seriously ill, as a result of COVID-19, and who do not have support available from friends, family or neighbours. The emergency telephone support line, operated by Cumbria County Council, is 0800 783 1966. Or you can email your request for help to: COVID19support@cumbria.gov.uk. This service is being operated between 10am and 2pm on bank holidays and weekends.