See the latest news and get more information regarding coronavirus (Covid-19). Find out more about help for affected businesses and individuals. Please use our online forms, webchat, app and phone number to contact us. Our offices are closed to the public. We have suspended garden waste collections to free up resource for the other collections.
Odours can arise from industrial, commercial or agricultural processes.
We investigate complaints of alleged odour nuisance and take action where appropriate. An odour can, in certain circumstances, be a statutory nuisance. When assessing statutory nuisance, the factors that need to be considered include:
- Severity of the odour
- How often it occurs
- How long it lasts and how it affects you.
If you are affected by an odour
In the first instance you should tactfully approach the person or business causing the odour and explain the situation. If this does not bring about an improvement you may contact environmental health for advice or request that we investigate the complaint.
You will need to provide us with your name and address, details of the odour, when and how long the odour occurs and how it affects you. We may ask you to make a written record of when the problem occurs using the odour a recording form.
What happens once we have investigated?
After gathering the information, we will decide on the best way to continue the investigation. If the investigation verified that an odour nuisance exists we will write formally to the person or business causing the nuisance or may serve an Abatement Notice requiring the odour nuisance to be stopped.