We are currently experiencing issues with our bin collections which means we have not been able to make it to some properties on the scheduled day. We apologise to everyone affected by this. To help alleviate the issue whilst a long-term solution is devised, we are suspending garden waste and glass, cans and plastic collections for up to two months from 8 July 2019. More details.
Odours can arise from industrial, commercial or agricultural processes.
We investigate complaints of alleged odour nuisance and take action where appropriate. An odour can, in certain circumstances, be a statutory nuisance. When assessing statutory nuisance, the factors that need to be considered include:
- Severity of the odour
- How often it occurs
- How long it lasts and how it affects you.
If you are affected by an odour
In the first instance you should tactfully approach the person or business causing the odour and explain the situation. If this does not bring about an improvement you may contact environmental health for advice or request that we investigate the complaint.
You will need to provide us with your name and address, details of the odour, when and how long the odour occurs and how it affects you. We may ask you to make a written record of when the problem occurs using the odour a recording form.
What happens once we have investigated?
After gathering the information, we will decide on the best way to continue the investigation. If the investigation verified that an odour nuisance exists we will write formally to the person or business causing the nuisance or may serve an Abatement Notice requiring the odour nuisance to be stopped.