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Garden waste collections

The council and our waste collection partners Allerdale Waste Services would like to apologise for the issues which have affected some properties' garden waste collections this week. The issues have been caused by self-isolation and other staff absences. 

The advice for households who've not had their collection this week is to take bins back in and present them on their next scheduled garden waste collection day.

Households are advised to continue checking our website and social media accounts for the latest information on collections.

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Coronavirus

England has moved into Step 4 from 19 July 2021

• See the latest news and get more information regarding coronavirus (Covid-19) and our services.

• Help and advice for affected businesses, charities and other organisations.

• Advice for individuals including the Test and Trace Support payment to help those self-isolating.

• Our customer contact centres have reopened to public on an appointment-only basis. However, please use our online forms, webchat, app and phone number to contact us where possible. Contact us link includes details on how to book an appointment. 

Odour pollution

Odours can arise from industrial, commercial or agricultural processes.

We investigate complaints of alleged odour nuisance and take action where appropriate. An odour can, in certain circumstances, be a statutory nuisance. When assessing statutory nuisance, the factors that need to be considered include:

  • Severity of the odour
  • How often it occurs
  • How long it lasts and how it affects you.

If you are affected by an odour

In the first instance, you should approach the person or business causing the odour and explain the situation. If this does not bring about an improvement you may contact environmental health for advice or request that we investigate the complaint.

You will need to provide us with your name and address, details of the odour, when and how long the odour occurs and how it affects you. We may ask you to make a written record of when the problem occurs using the odour recording form.

Report an odour to us

Types of odour problems

It is not possible to completely remove all odours. However, planning conditions generally prevent odour nuisances occurring from commercial kitchens.

If you feel that an odour from a commercial kitchen is having an unreasonable effect on the enjoyment of your property, contact Environmental Health for advice.

Allerdale Borough Council regulates certain types of businesses to keep air pollution, including odour, to a minimum by issuing environmental permits .

The Environment Agency also issues and enforces permits for larger industrial activities.

Odour complaints may result from the storing and spreading of bio-solids (sewage sludge), animal manure and slurries (muck spreading). Go to our  sewage odours page for information and guidance.

What happens once we have investigated?

After gathering the information, we will decide on the best way to continue the investigation.

If the investigation verified that an odour nuisance exists we will write formally to the person or business causing the nuisance or may serve an Abatement Notice requiring the odour nuisance to be stopped.

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