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Garden waste collections

The council and our waste collection partners Allerdale Waste Services would like to apologise for the issues which have affected some properties' garden waste collections this week. The issues have been caused by self-isolation and other staff absences. 

The advice for households who've not had their collection this week is to take bins back in and present them on their next scheduled garden waste collection day.

Households are advised to continue checking our website and social media accounts for the latest information on collections.


England has moved into Step 4 from 19 July 2021

• See the latest news and get more information regarding coronavirus (Covid-19) and our services.

• Help and advice for affected businesses, charities and other organisations.

• Advice for individuals including the Test and Trace Support payment to help those self-isolating.

• Our customer contact centres have reopened to public on an appointment-only basis. However, please use our online forms, webchat, app and phone number to contact us where possible. Contact us link includes details on how to book an appointment. 

Emergency helplines

The 24 hour emergency helpline number for our services is  0303 123 1702 . You will hear a series of options to be put through to the correct section

If there is a danger to life, ring 999 immediately.

In emergency situations, such as a flood, one of the best ways to keep in touch with the latest information is to follow an organisation's Twitter feed.

Only use these numbers in genuine emergencies. You may be putting someone else's life at risk otherwise.

Allerdale Borough Council services - emergency contacts
ServiceOut of hoursTwitter feed
Out of hours/emergency number0303 123 1702@allerdale
Dangerous structures0303 123 1702@allerdale
Footway lights0303 123 1702@allerdale
Trees0303 123 1702@allerdale
Homelessness0303 123 1702@allerdale

Emergency contacts for other services and organisations

Emergency services (do not use Twitter feeds to report an emergency)
ServiceOut of hoursTwitter feed
Mountain Rescue999
Health services
ServiceOut of hoursTwitter feed
NHS Direct111@NHS111
West Cumberland Hospital, Whitehaven01946 693181
Housing and housing associations
ServiceOut of hours
Castles and Coasts0345 3450272
Home Housing0345 1414663
Impact Housing03448 736290
Westfield Housing0845 3457808
Cumbria County Council
ServiceOut of hoursTwitter feed
Road flooding and blocked road drains0300 303 2992@CumbriaCC
Social Services Helplines01228 526690 (adult) and 0333 240 1727 (children's)@CumbriaCC
Street Lights0300 303 2992@CumbriaCC
Trees (blocking a highway)0300 303 2992@CumbriaCC
Utility companies
ServiceOut of hoursTwitter feed
Electricity North West105 (or 0800 1954141)@ElectricityNW
Power lines or pylons down0800 1690719
National Grid - gas leaks0800 111999@nationalgriduk
United Utilities - Water, blocked public drains0845 7462200@CumbriaCC
Environment Agency - flooding
ServiceOut of hoursTwitter feed
Environment Agency - general0800 807060@EnvAgency
Floodline 24 hrs0345 988 1188@EnvAgency
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