Close May Bank Holiday

Bin collections will take place one day later than usual following the Bank Holiday. Please make sure your bin is left out for 7am on the day of collection. You can check your bin collection day on our online calendar. Our Council offices will close on Friday 4 May for the Bank Holiday and will reopen on Tuesday morning. More information about our opening hours and the number to call in an emergency can be found here

Close New website and GDPR

We hope you like the new look and can easily find what you are looking for. To help you we have devised a quick links guide. You may need to update any bookmarks with the new addresses. You can also take a look at our revised Privacy Policy .


Emergency helplines

Our 24 hour emergency helpline number for our services is 0303 123 1702. You will hear a series of options to be put through to the correct section

If there is a danger to life, ring 999 immediately.

In emergency situations, such as a flood, one of the best ways to keep in touch with the latest information is to follow an organisations Twitter feed.

Please only use these numbers in genuine emergencies. You may be putting someone else's life at risk otherwise.

Allerdale Borough Council services - emergency contacts
Service Out of hours Twitter feed
Out of hours/emergency number 0303 123 1702 @allerdale
Dangerous structures 0303 123 1702 @allerdale
Footway lights 0303 123 1702 @allerdale
Trees 0303 123 1702 @allerdale
Homelessness 0303 123 1702 @allerdale

Emergency contacts for other services and organisations

Emergency services
Service Out of hours Twitter feed
Police 999 @Cumbriapolice
Fire 999 @Cumbriafire
Ambulance 999 @NWAmbulance
Coastguard 999 @CoastguardTeam
Mountain Rescue 999
Health services
Service Out of hours Twitter feed
Cuedoc 01228 401999
NHS Direct 111 @NHS111
West Cumberland Hospital, Whitehaven 01946 693181
Housing and housing associations
Service Out of hours
Castles and Coasts 0345 3450272
Home Housing 0345 1414663
Impact Housing 03448 736290
Westfield Housing 0845 3457808
Cumbria County Council
Service Out of hours Twitter feed
Road flooding and blocked road drains 0300 303 2992 @CumbriaCC
Social Services Helplines 01228 526690 (adult) and 0333 240 1727 (children's) @CumbriaCC
Street Lights 0300 303 2992 @CumbriaCC
Trees (blocking a highway) 0300 303 2992 @CumbriaCC
Utility companies
Service Out of hours Twitter feed
Electricity North West 105 (or 0800 1954141) @ElectricityNW
Power lines or pylons down 0800 1690719
National Grid - gas leaks 0800 111999 @nationalgriduk
United Utilities - Water, blocked public drains 0845 7462200 @CumbriaCC
Environment Agency - flooding
Service Out of hours Twitter feed
Environment Agency - general 0800 807060 @EnvAgency
Floodline 24 hrs 0345 988 1188 @EnvAgency