Skip to main content

Emergency helplines

The 24 hour emergency helpline number for our services is  0300 373 3730 . You will hear a series of options to be put through to the correct section

If there is a danger to life, ring 999 immediately.

In emergency situations, such as a flood, one of the best ways to keep in touch with the latest information is to follow an organisation's Twitter feed.

Only use these numbers in genuine emergencies. You may be putting someone else's life at risk otherwise.

Cumberland Council services - emergency contacts
ServiceOut of hoursTwitter feed
Out of hours/emergency number0300 373 3730@CumberlandCoun
Dangerous structures0300 373 3730@CumberlandCoun
Footway lights0300 373 3730@CumberlandCoun
Trees0300 373 3730@CumberlandCoun
Homelessness0300 373 3730@CumberlandCoun

Emergency contacts for other services and organisations

Emergency services (do not use Twitter feeds to report an emergency)
ServiceOut of hoursTwitter feed
Mountain Rescue999
Health services
ServiceOut of hoursTwitter feed
NHS Direct111@NHS111
West Cumberland Hospital, Whitehaven01946 693181
Housing and housing associations
ServiceOut of hours
Castles and Coasts0345 3450272
Home Housing0345 1414663
Impact Housing03448 736290
Westfield Housing0845 3457808
Cumberland Council
ServiceOut of hoursTwitter feed
Road flooding and blocked road drains0300 373 3730@CumberlandCoun
Social Services Helplines01228 526690 (adult) and 0333 240 1727 (children's)@CumberlandCoun
Street Lights0300 373 3730@CumberlandCoun
Trees (blocking a highway)0300 373 3730@CumberlandCoun
Utility companies
ServiceOut of hoursTwitter feed
Electricity North West105 (or 0800 1954141)@ElectricityNW
Power lines or pylons down0800 1690719
National Grid - gas leaks0800 111999@nationalgriduk
United Utilities - Water, blocked public drains0845 7462200@CumberlandCoun
Environment Agency - flooding
ServiceOut of hoursTwitter feed
Environment Agency - general0800 807060@EnvAgency
Floodline 24 hrs0345 988 1188@EnvAgency
Council Strategy design

Cumberland Council

On 1 April 2023 local government in Cumbria changed, with Cumberland Council providing all your council services.  

Don't worry though, your bins will be emptied as normal, and you'll still be able to speak to the same team about any enquiries to do with things like council tax, benefits, planning or any other service.

Find out more about the changes.

Keep up to date by finding and following the new council on Facebook, Twitter and LinkedIn. 

Sign-up to receive updates straight to your email inbox.

Accessibility and language tool

Use the ReciteMe toolbar for accessibility and language options