Emergency helplines
The 24 hour emergency helpline number for our services is 0300 373 3730 . You will hear a series of options to be put through to the correct section.
If there is a danger to life, ring 999 immediately.
In emergency situations, such as a flood, one of the best ways to keep in touch with the latest information is to follow an organisation's Twitter feed.
Only use these numbers in genuine emergencies. You may be putting someone else's life at risk otherwise.
Emergency contacts for other services and organisations
Health services| Service | Out of hours | Twitter feed |
|---|
| NHS Direct | 111 | @NHS111 |
| West Cumberland Hospital, Whitehaven | 01946 693181 | |
Housing and housing associations| Service | Out of hours |
|---|
| Castles and Coasts | 0345 3450272 |
| Home Housing | 0345 1414663 |
| Impact Housing | 03448 736290 |
| Westfield Housing | 0845 3457808 |
Cumberland Council| Service | Out of hours | Twitter feed |
|---|
| Road flooding and blocked road drains | 0300 373 3730 | @CumberlandCoun |
| Social Services Helplines | 01228 526690 (adult) and 0333 240 1727 (children's) | @CumberlandCoun |
| Street Lights | 0300 373 3730 | @CumberlandCoun |
| Trees (blocking a highway) | 0300 373 3730 | @CumberlandCoun |
Utility companies| Service | Out of hours | Twitter feed |
|---|
| Electricity North West | 105 (or 0800 1954141) | @ElectricityNW |
| Power lines or pylons down | 0800 1690719 | |
| National Grid - gas leaks | 0800 111999 | @nationalgriduk |
| United Utilities - Water, blocked public drains | 0845 7462200 | @CumberlandCoun |
Environment Agency - flooding| Service | Out of hours | Twitter feed |
|---|
| Environment Agency - general | 0800 807060 | @EnvAgency |
| Floodline 24 hrs | 0345 988 1188 | @EnvAgency |
