Close ​​​​​​​Waste collections

Bins not been emptied? We do apologise, but due to changes to our waste collection services the crews are finding they are not able to make it to some properties on the right day. We are working to address this. If your bin hasn't been emptied, check our webpage to see if you live in an area we know about and, if so, please just leave your bin out. You do not need to report it to us. We are doing everything we can to return to your property in the following day or two. You can also find out more about the changes to our bin collections and check your bin day with our online calendar.

Emergency helplines

Our 24 hour emergency helpline number for our services is 0303 123 1702. You will hear a series of options to be put through to the correct section

If there is a danger to life, ring 999 immediately.

In emergency situations, such as a flood, one of the best ways to keep in touch with the latest information is to follow an organisations Twitter feed.

Please only use these numbers in genuine emergencies. You may be putting someone else's life at risk otherwise.

Allerdale Borough Council services - emergency contacts
Service Out of hours Twitter feed
Out of hours/emergency number 0303 123 1702 @allerdale
Dangerous structures 0303 123 1702 @allerdale
Footway lights 0303 123 1702 @allerdale
Trees 0303 123 1702 @allerdale
Homelessness 0303 123 1702 @allerdale

Emergency contacts for other services and organisations

Emergency services
Service Out of hours Twitter feed
Police 999 @Cumbriapolice
Fire 999 @Cumbriafire
Ambulance 999 @NWAmbulance
Coastguard 999 @CoastguardTeam
Mountain Rescue 999
Health services
Service Out of hours Twitter feed
Cuedoc 01228 401999
NHS Direct 111 @NHS111
West Cumberland Hospital, Whitehaven 01946 693181
Housing and housing associations
Service Out of hours
Castles and Coasts 0345 3450272
Home Housing 0345 1414663
Impact Housing 03448 736290
Westfield Housing 0845 3457808
Cumbria County Council
Service Out of hours Twitter feed
Road flooding and blocked road drains 0300 303 2992 @CumbriaCC
Social Services Helplines 01228 526690 (adult) and 0333 240 1727 (children's) @CumbriaCC
Street Lights 0300 303 2992 @CumbriaCC
Trees (blocking a highway) 0300 303 2992 @CumbriaCC
Utility companies
Service Out of hours Twitter feed
Electricity North West 105 (or 0800 1954141) @ElectricityNW
Power lines or pylons down 0800 1690719
National Grid - gas leaks 0800 111999 @nationalgriduk
United Utilities - Water, blocked public drains 0845 7462200 @CumbriaCC
Environment Agency - flooding
Service Out of hours Twitter feed
Environment Agency - general 0800 807060 @EnvAgency
Floodline 24 hrs 0345 988 1188 @EnvAgency