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Coronavirus

See the latest news and get more information regarding coronavirus (Covid-19). Find out more about the help for affected businesses, charities and individuals. There is also advice on how to open your business and shop, safely. Please use our online forms, webchat, app and phone number to contact us. Our Wigton office is open by appointment only - call 0303 123 1702 to book an appointment to speak to a customer service advisor.

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Translating and interpreting services

Customer services

We use the Language Line service for translation and interpretation. This service enables customers to communicate with council departments and receive information about council services in their preferred language.

We can provide a verbal translation either over the telephone or face to face at the customer service centre and council offices. We can also provide written and emailed communications in other languages as required.

Alternative formats

We can provide translated, large print and audio CD versions of our printed information in most cases. Please contact customer services or the relevant council department to request information in alternative formats. There is also an alternative format link at the bottom of each page on this website which enables you to send a request online.

How do I make use of these translation services?

Contact our customer service team who can provide you with more information. You may have to book a meeting with them which the Language Line translator can also attend.

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