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See the latest news and get more information regarding coronavirus (Covid-19). Find out more about the help for affected businesses, charities and individuals. There is also advice if you are reopening your business and shopping safely. Please use our online forms, webchat, app and phone number to contact us. Our offices remain closed to the public. 

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We are aware of an issue for those using the Safari browser to view our website, which affects some of the online forms. If you are using Safari to access one of our online forms and see an error message, we recommend using another browser such as Chrome. Our contractor is working on a solution to the issue. Apologies for any inconvenience.

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Translating and interpreting services

Customer services

We use the Language Line service for translation and interpretation. This service enables customers to communicate with council departments and receive information about council services in their preferred language.

We can provide a verbal translation either over the telephone or face to face at the customer service centre and council offices. We can also provide written and emailed communications in other languages as required.

Alternative formats

We can provide translated, large print and audio CD versions of our printed information in most cases. Please contact customer services or the relevant council department to request information in alternative formats. There is also an alternative format link at the bottom of each page on this website which enables you to send a request online.

How do I make use of these translation services?

Contact our customer service team who can provide you with more information. You may have to book a meeting with them which the Language Line translator can also attend.

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