The council and our waste collection partners Allerdale Waste Services would like to apologise for the issues which have affected some properties' garden waste collections this week. The issues have been caused by self-isolation and other staff absences.
The advice for households who've not had their collection this week is to take bins back in and present them on their next scheduled garden waste collection day.
Households are advised to continue checking our website and social media accounts for the latest information on collections.
England has moved into Step 4 from 19 July 2021.
• See the latest news and get more information regarding coronavirus (Covid-19) and our services.
• Help and advice for affected businesses, charities and other organisations.
• Advice for individuals including the Test and Trace Support payment to help those self-isolating.
• Our customer contact centres have reopened to public on an appointment-only basis. However, please use our online forms, webchat, app and phone number to contact us where possible. Contact us link includes details on how to book an appointment.
Once you have found your property using the system below, you can report a missed bin. Just click on the button "report a missed bin".
You can also find out more about what waste can go in each bin.
You may need to provide contact details when reporting a missed bin. Therefore before reporting it, you may want to read our Waste Services Privacy Notice. Clicking the link will take you to our online reporting system which will open in a new tab.