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Cumbria and the rest of England has been placed in national lockdown (stay at home). This link includes details of the roadmap out of lockdown.

See the latest news and get more information regarding coronavirus (Covid-19). Find out more about the help for affected businesses, charities including the support grants. There is also advice for individuals including the Test and Trace Support payment. Our customer contact centres are not open to the public at the moment due to the restrictions. Please use our online forms, webchat, app and phone number to contact us

Reporting a missed bin

Once you have found your property using the system below, you can report a missed bin. Just click on the button "report a missed bin".

You can also find out more about what waste can go in each bin.

You may need to provide contact details when reporting a missed bin. Therefore before reporting it, you may want to read our Waste Services Privacy Notice. Clicking the link will take you to our online reporting system which will open in a new tab.

Report a missed bin

Changes with garden bin collections over Christmas and New Year

There's going to be some small changes to our garden waste service over the Christmas and new year period.

Collections will now end one week earlier than normal to allow crews to collect the expected increased amount of Christmas and new year waste and recycling.

This means that the final garden waste collections of 2020 will be made in the weeks beginning 7 or 14 December. There will be no garden waste collections in the weeks beginning 21 and 28 December.

Find out more about the changes to garden bin collections over Christmas and new year