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Waste and recycling - privacy notice

The council is committed to meeting its data protection obligations and handling your information securely. You should make sure you read and understand this notice before submitting your information to us or to Allerdale Waste Services via the online form.

What information about you do we collect?

The data we need to collect to provide you with the majority of our waste and recycling services includes your name, address, telephone number and e-mail address. In specific circumstances we also collect financial details to allow payment for applicable services (e.g. trade waste) and information about the number of people in your household (e.g. in order to receive a larger capacity bin). 

Special category personal information, such as health data, may be required for assisted collections or in order to receive a larger capacity bin on medical grounds.

How will your information be used?

The council does not need, and does not use, information about you for routine bin collections. Information about you will only be used if you: 

  • report a missed collection 
  • order new, additional or replacement waste and recycling containers 
  • report missing or damaged containers 
  • request a collection of a bulky item 
  • apply for an assisted collection 
  • request our trade waste disposal and recycling services 
  • make a general service enquiry, comment or complaint

How do we collect information about you?

We collect your information from you directly by asking you to complete one of our online forms or if you telephone our customer service centre. We may also inadvertently collect images of you through use of CCTV cameras which are fixed onto our waste collection vehicles. These images are only collected for the purpose of Health and Safety and to monitor whether bins have been presented.

Automatic processing

The council does not use automatic processing with regard to its waste and recycling service.

The legal basis for using your information

The table below sets out the legal basis for each of the activities that this privacy notice covers:


Who will your information be shared with?

We sometimes need to share your information within the council or with other organisations. We will only share your information when necessary and when the law allows us to, and we will only share the minimum information we need to. For waste and recycling matters we will need to share your information with: 

  • Allerdale Waste Services
  • Tivoli
  • Whitespace Work Software

In certain cases we may also share your information with other individuals and organisations, e.g. if you make a complaint to your councillor and you have given them with written consent to act on your behalf. Sometimes it may be necessary to share your information without your permission, e.g. for the detection or prevention of crime or if the sharing would help with a safeguarding issue. Please be assured that the council will never sell your information to anyone else.

How long will we keep your information?

We will keep your information for different periods of time, depending on what we are using it for. We only keep your information for as long as we need to in accordance with our corporate retention schedule, after which we will securely dispose of it.

Your rights

The law gives you specific rights over your information. These rights are: 

  • to be informed of our use of information about you; 
  • of access to information about you; 
  • rectify information about you that is inaccurate; 
  • to have your information erased (the ‘right to be forgotten’); 
  • to restrict how we use information about you; 
  • to move your information to a new service provider; 
  • to object to how we use information about you; 
  • not to have decisions made about you on the basis of automated decision making; 
  • to object to direct marketing; and, 
  • to complain about anything the council does with your information (please see the ‘Complaints’ section below). 

Some of the rights listed above apply only in certain situations, and some have a limited effect. Your rights are explained further in the in the Individuals’ Rights section of our website. 

Changes to this privacy notice

This notice is kept under regular review to make sure it is up to date and accurate.

Data Protection Officer (DPO)

The council is required by law to have a DPO. The DPO has a number of duties, including: 

  • monitoring the council’s compliance with data protection law; 
  • providing advice and guidance on data protection; 
  • acting as the point of contact for data subjects; and, 
  • co-operating and consulting with the Information Commissioner’s Office (see ‘Complaints’ below). 

The council’s Data Protection Officer can be contacted by email at:


If you are unhappy with the way in which your information has been handled you should contact the council’s Data Protection Officer so that we can try and put things right. Alternatively, and if we have been unable to resolve your complaint, you can also refer the matter to the Information Commissioner’s Office (ICO). The ICO is the UK's independent body set up to uphold information rights, and they can investigate and adjudicate on any data protection related concerns you raise with them. They can be contacted via the methods below: 

  • Website: 
  • Telephone: 0303 123 1113 
  • Post: Information Commissioner’s Office, Wycliffe House, Water Lane,  Wilmslow, Cheshire, SK9 5AF
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