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Bank holiday bin collection changes

There will be some changes to bin collections on the week commencing Monday, May 3, due to the bank holiday. Collections will take place one day later than normal. You can view the online calendar - or download an annual one - by clicking here.

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Elections in May 2021

Elections for the Cumbria Police and Crime Commissioner and by-elections for some local government seats were held on 6 May 2021. Find out more about the elections and the local by-election results as they come in.

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Coronavirus

Coronavirus restrictions remain in place across England including Allerdale. Some of the rules on what you can and cannot do changed on April 12. However, many restrictions remain in place. This link includes details of the roadmap out of lockdown.

• See the latest news and get more information regarding coronavirus (Covid-19) and our services.

• Help for affected businesses, charities and other organisations including the support grants that are available.

• Advice for individuals including the Test and Trace Support payment to help those self-isolating.

• Our customer contact centres have reopened to public on an appointment-only basis. However, please use our online forms, webchat, app and phone number to contact us where possible. Contact us link includes details on how to book an appointment. 

Sewers and drains

Water sewerage companies in England and Wales take responsibility for the maintenance and repair of shared sewer pipes. This change took place on 1 October 2011.

The change means you are now only responsible for the drainage pipe which serves your own property. Sewer pipes which are shared by more than one property, or run beyond your property boundary, are United Utilities ’ responsibility. The new rules will stop you being charged for costly repairs for issues that aren’t your fault.

If you have a problem related to the above you should contact United Utilities .

As well as the private drains serving a single home or business within the boundary of the property, there are a few other types of pipes that are not covered by the Regulations and will remain the responsibility of the current owners. These are:    

  • Water supply pipes within your property boundary
  • Existing surface water sewers that drain directly to watercourses
  • Privately owned sewage treatment works and pipes connected to them
  • Privately owned septic tanks and cesspits (including all associated pipes even if serving more than one property)
  • Private pumping stations

Who can I contact if I have a problem with my sewers and drains?

In the first instance contact United Utilities .

If you think there is a danger to the environment or human health you can contact our Environmental Protection team using the general enquiry form .

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