See the latest news and get more information regarding coronavirus (Covid-19). Find out more about help for affected businesses and individuals. Please use our online forms, webchat, app and phone number to contact us. Our offices are closed to the public. We have suspended garden waste collections to free up resource for the other collections.
Difficulty paying your bill
At Allerdale we aim to provide information and support for people who are struggling to pay Council Tax. If you are having difficulty it might be useful to read the information on our budget advice page.
If you are on a low income you may qualify for Council Tax Reduction Scheme. For details of other reductions and exemptions from your Council Tax bill see our discounts and exemptions information page.
You may also be entitled to benefits.
If you are unable to pay your Council Tax, or any other payment owed to us, you should contact us as soon as possible to discuss your personal circumstances. You can do this by calling 0303 123 1702.