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Budget advice

We can offer support with managing budgets. If you are claiming Universal Credit, you will be allocated a work coach by the Jobcentre who will refer you to us. If you are claiming Housing Benefit, you are not able to seek a tailored budget plan from the Council.

You can call us on 0303 123 1702, come to speak to us at one of our customer contact centres, or find the information you need online if you need help with:

Also try Citizens Advice Bureau, telephone: 01900 604735

Other useful tips and numbers - energy, water and rent bills

  • Some energy companies offer a Warm Homes Discount scheme. Contact your energy company to find out if you are eligible.
  • You may want to consider installing a water or credit meter. If you are having problems paying your utility bills, contact your supplier straight away and they may be able to offer options payment.
  • Energy Efficiency Advice from OfGem
  • Speak to your landlord, or if you’re making debt repayments, speak to your creditors, to explain your situation and ask them to accept a later payment once your Universal Credit payment comes through.
  • If you are struggling to pay your Council Tax bill, contact us and we may be able to help you

If you’re facing losing your home: ring us on 0303 123 1702 and we may be able to help.

Help with food and clothing costs

Help if you claim Universal Credit

Information can be found on the Universal Credit website information or call the helpline on 0345 600 4272. Advice is available on:

  • Financial Help from Universal Credit
  • A short-term advance of Universal Credit
  • An interest-free loan
  • Longer-term alternative payment arrangements
  • Energy and water bills
  • Fuel Direct deductions from Universal Credit

Debt advice is available from:

Please don't suffer and ignore any bills you are struggling to pay. Speak to one of our customer service advisors or the Citizens Advice Bureau for help and advice