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Website accessibility statement

Accessibility statement for website:

This accessibility statement applies to the local authority website for Allerdale Borough Council. The URL is and its sub-domains for third party systems.

This website is run by Allerdale Borough Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard 
  • navigate most of the website using speech recognition software 
  • listen to most of the website using a screen reader

We’ve also made the website text as simple as possible to understand. 

AbilityNet has advice on making your device easier to use if you have a disability. 

We also provide access to the ReciteMe add-on which provides tools which can help a user navigate the website and make it more accessible.  

How accessible this website is 

We know some parts of this website are not fully accessible: 

  • some older PDF documents are not fully accessible to screen reader software 
  • there are some fixes required to improve the website 
  • some video streams do not have captions 
  • some of our online forms may be difficult to navigate  
  • some of the third-party systems used to provide information on our website are old and therefore there may be issues. We are upgrading our systems and will incorporate improvements where available.  

Feedback and contact information 

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille: 

We’ll consider your request and get back to you in seven working days where possible. 

If you cannot view the map on our ‘contact us’ page, email us at or call 0303 123 1702 for directions. 

Reporting accessibility problems with this website 

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: Web Team, Allerdale Borough Council by  email  or by telephone .

Enforcement procedure 

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS). 

Contacting us by phone or visiting us in person 

Please note that due to coronavirus, our offices are currently closed to the public except for our office in Wigton which is open by appointment only. Can us on 0303 123 1702 to discuss any issues or book an appointment with a customer service advisor. 

We can provide help for people who are D/deaf, hearing impaired or have a speech impediment. 

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter. 

Find out how to contact us on our website .

Technical information about this website’s accessibility 

Allerdale Borough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. 

Compliance status 

We are constantly making changes to this website to make it compliant with the WCAG 2.1 AA standard. 

Our most recent Silktide report has shown a small number of issues which we are fixing as soon as possible.  

Therefore, this website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the following non-compliances: 

  • Ensuring pages do not scroll in two dimensions on a small screen 
  • Text contrast 
  • Ensuring fields are identified programmatically 

Non-accessible content 

The content listed below is non-accessible for the following reasons. 

Non-compliance with the accessibility regulations 

  • Ensuring pages don’t scroll across two dimensions. WCAG 2.1AA 1.4.10. This will be sorted before the end of the next audit. 
  • Ensuring text has sufficient contrast . WCAG AA 1.4.3. This will be fixed before the end of the next audit. 
  • Identify the purpose of fields programmatically. WCAG AA 1.3.5. We shall look to fix this, where possible, before the end of the next audit. 

Disproportionate burden 

The conversion of some PDF documentation, especially where these have been provided by third parties, is not possible due to what we believe are disproportionate burden.  

Our new templates mean that many of these reports will be accessible going forward.  

We shall provide, where possible, an accessible version of any report upon request. 

Interactive tools and transactions 

We are constantly updating our systems with some new systems coming online within the next few months. Many of these systems have public portals which allow users to access our services, and are skinned to look like our site. The online forms will be fully accessible. 

Content that’s not within the scope of the accessibility regulations 

PDFs and other documents 

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By September 2020, we plan to either fix these or replace them with accessible HTML pages. 

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. Where possible, we have improved the accessibility of these documents, or deleted any old PDF documents which are no longer relevant to our services.  

Some old documents, or those provided by other organisations, are not accessible. Please contact us and we shall endeavour to make them accessible to meet your requirements if possible.  

Any new PDFs or Word documents we publish will meet accessibility standards. 

Live video 

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations. 

What we’re doing to improve accessibility 

We shall continue to improve the accessibility of this website. 

We have been using the accessibility tool Silktide as part of our membership to the professional body Socitm to audit and improve our website. A substantial amount of work has already been carried out to improve the usability of our website. This will continue with monthly audits of the site. We have also been using Google’s Lighthouse facility to assess the accessibility of pages. 

The website also includes the ReciteMe application to provide tools to help with any accessibility issues. 

Our report templates have been updated to ensure they are fully accessible when in PDF format. 

Preparation of this accessibility statement 

This statement was prepared on 21 September 2020 It was last reviewed on 21 September 2020. 

This website is tested on 20th/21st day of every month. The test is carried out automatically by Silktide through Socitm. 

Silktide take a sample of 125 pages from the website. However, we have also manually been through the site on a page by page basis. 

Browser extensions and online help

The BBC's My Web My Way website  provides lots of information on how to enhance the experience for computer users with disabilities.

Google offers a number of browser extensions to its Chrome browser. As does Apple .

There is also more information on how to use the accessibility features in the Microsoft software

Translation services

We've designed our website to work with online translation services such as Google Translate.  You can find out more about the translation services we provide if you need more help with our services.

How do I read documents which can be downloaded on the Allerdale Borough Council website?

There are a number of documents which are available to download on this website. Most will open automatically with readers already installed on your computer or mobile device. 

However, if there is a document which is in a format which you haven't got, you can find the links to download the free readers below:

PDF documents

Download the free Adobe PDF reader

Word documents

Download the free Microsoft Word document reader


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