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Food hygiene complaints and food poisoning

We will carry out an inspection if we receive a complaint about a food business which is alleged to not be complying with the food hygiene regulations.

We will also help carry out investigations into possible food poisoning.

Food hygiene complaint reports

If you think a food business is not handling food safely, then use the online general enquiry form below or contact our food safety team by telephone . All complaints are treated confidentially.

Report a business

Food poisoning

Food poisoning is a foodborne disease such as Salmonella and is usually caused by consuming food or drink contaminated with bacteria or their toxins. Symptoms may include stomach ache, diarrhoea, vomiting, nausea and sometimes a raised temperature.

If you think you have suffered from food poisoning, then in the first instance contact your GP or other medical practitioner. They may request a stool sample from you.

Find out more about food poisoning from Public Health England and the NHS websites.

You can report a possible food poisoning to our food safety team . Please include details of the premises, the food eaten, when it was eaten and symptoms experienced. You can also speak to one of our food hygiene team .

In this section

Food safety advice
Food hygiene inspections
Food hygiene complaints
Food Hygiene Rating Scheme
Council Strategy design

Cumberland Council

On 1 April 2023 local government in Cumbria changed, with Cumberland Council providing all your council services.  

Don't worry though, your bins will be emptied as normal, and you'll still be able to speak to the same team about any enquiries to do with things like council tax, benefits, planning or any other service.

Find out more about the changes.

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