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Garden waste collections

The council and our waste collection partners Allerdale Waste Services would like to apologise for the issues which have affected some properties' garden waste collections over the last couple of weeks. The issues have been caused by self-isolation and other staff absences. 

The advice for households who've not had their collection this week is to take bins back in and present them on their next scheduled garden waste collection day.

Households are advised to continue checking our website and social media accounts for the latest information on collections.

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Coronavirus

England has moved into Step 4 from 19 July 2021

• See the latest news and get more information regarding coronavirus (Covid-19) and our services.

• Help and advice for affected businesses, charities and other organisations.

• Advice for individuals including the Test and Trace Support payment to help those self-isolating.

• Our customer contact centres have reopened to public on an appointment-only basis. However, please use our online forms, webchat, app and phone number to contact us where possible. Contact us link includes details on how to book an appointment. 

Food hygiene complaints and food poisoning

We will carry out an inspection if we receive a complaint about a food business which is alleged to not be complying with the food hygiene regulations.

We will also help carry out investigations into possible food poisoning.

Food hygiene complaint reports

If you think a food business is not handling food safely, then use the online general enquiry form below or contact our food safety team by telephone . All complaints are treated confidentially.

Report a business

Food poisoning

Food poisoning is a foodborne disease such as Salmonella and is usually caused by consuming food or drink contaminated with bacteria or their toxins. Symptoms may include stomach ache, diarrhoea, vomiting, nausea and sometimes a raised temperature.

If you think you have suffered from food poisoning, then in the first instance contact your GP or other medical practitioner. They may request a stool sample from you.

Find out more about food poisoning from Public Health England and the NHS websites.

You can report a possible food poisoning to our food safety team . Please include details of the premises, the food eaten, when it was eaten and symptoms experienced. You can also speak to one of our food hygiene team .

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