We are currently experiencing issues with our bin collections which means we have not been able to make it to some properties on the scheduled day. We apologise to everyone affected by this. To help alleviate the issue whilst a long-term solution is devised, we are suspending garden waste and glass, cans and plastic collections for up to two months from 8 July 2019. More details.
Food hygiene complaints and food poisoning
We will carry out an inspection if we receive a complaint about a food business which is alleged to not be complying with the food hygiene regulations.
We will also help carry out investigations into possible food poisoning.
Food hygiene complaint reports
If you think a food business is not handling food safely, then use the online general enquiry form below or contact our food safety team by telephone. All complaints are treated confidentially.
Food poisoning is a foodborne disease such as Salmonella and is usually caused by consuming food or drink contaminated with bacteria or their toxins. Symptoms may include stomach ache, diarrhoea, vomiting, nausea and sometimes a raised temperature.
If you think you have suffered from food poisoning, then in the first instance contact your GP or other medical practitioner. They may request a stool sample from you.
You can report a possible food poisoning to our food safety team. Please include details of the premises, the food eaten, when it was eaten and symptoms experienced. You can also speak to one of our food hygiene team.