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Garden waste collections

The council and our waste collection partners Allerdale Waste Services would like to apologise for the issues which have affected some properties' garden waste collections this week. The issues have been caused by self-isolation and other staff absences. 

The advice for households who've not had their collection this week is to take bins back in and present them on their next scheduled garden waste collection day.

Households are advised to continue checking our website and social media accounts for the latest information on collections.

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Coronavirus

England has moved into Step 4 from 19 July 2021

• See the latest news and get more information regarding coronavirus (Covid-19) and our services.

• Help and advice for affected businesses, charities and other organisations.

• Advice for individuals including the Test and Trace Support payment to help those self-isolating.

• Our customer contact centres have reopened to public on an appointment-only basis. However, please use our online forms, webchat, app and phone number to contact us where possible. Contact us link includes details on how to book an appointment. 

Asylum and Immigration


An asylum seeker is someone who comes to the UK, often fleeing persecution, torture or war, and applies for refugee status. Until refugee status is granted, such a person remains an asylum seeker. Asylum seekers often encounter homelessness and face difficulty in obtaining accommodation.

The council has a statutory responsibility to offer assistance to asylum seekers under the National Assistance Act of 1948. We have a duty to provide accommodation and benefits to asylum seekers whilst they await the outcome of their case with the Home Office.

However, following changes in the law due to the Immigration and Asylum Act of 1999, asylum seekers that arrived after April 2000 no longer have a right to assistance and do not have to be provided for by the council. Instead, the Home Office provides support through the National Asylum Support Service (NASS). Further information and Asylum support helpline numbers can be found on the Gov.UK website.

The National Asylum Support Service (NASS) provides support, accommodation and financial help for asylum seekers whilst their claim is being considered by the Immigration & Nationality Directorate (IND). They administer the various benefits asylum seekers are entitled to and also make provisions for temporary accommodation.