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Garden waste collections

The council and our waste collection partners Allerdale Waste Services would like to apologise for the issues which have affected some properties' garden waste collections over the last couple of weeks. The issues have been caused by self-isolation and other staff absences. 

The advice for households who've not had their collection this week is to take bins back in and present them on their next scheduled garden waste collection day.

Households are advised to continue checking our website and social media accounts for the latest information on collections.

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Coronavirus

England has moved into Step 4 from 19 July 2021

• See the latest news and get more information regarding coronavirus (Covid-19) and our services.

• Help and advice for affected businesses, charities and other organisations.

• Advice for individuals including the Test and Trace Support payment to help those self-isolating.

• Our customer contact centres have reopened to public on an appointment-only basis. However, please use our online forms, webchat, app and phone number to contact us where possible. Contact us link includes details on how to book an appointment. 

Coronavirus (COVID-19) outbreak

For the latest information and advice on Coronavirus (COVID-19) outbreak go to the Public Health England and Cumbria County Council websites. The Cumbria County Council website has the latest information regarding schools and nurseries:

The NHS website also has a symptom checker and advice what to do if you are suffering from coronavirus symptoms.

Other ways you can stay up to date with the latest information:

Latest restriction situation

England is currently in Step 4.

Key information

People who need help and assistance should go to Cumbria County Council website  to find help quickly. Organisations from across the county have contributed to the online information. It includes information on support for people struggling to feed themselves or their families, debt and housing advice, benefits and financial grants, mental wellbeing and more. 

For residents who need urgent help finding food and essential items, or if they are struggling to cope with their current situation for whatever reason, they are advised to call the county council’s Support Helpline on 0800 783 1966 (Monday to Thursday 9am to 5pm, Friday 9am to 4.30pm).

There is also more information on the financial support available from us , including the Test and Trace Support payment for those advised to self-isolate.

There is also this from the government.

The local North Cumbria CCG NHS services is coordinating the vaccination programme in Allerdale. 

They are currently calling all those aged 18+, and younger groups where there is a risk to wasting vaccines to ensure we are reaching people as quickly as we can.

There are three ways to get your covid vaccine.

•    Your GP will invite you for the vaccine (Unless you are a patient who is eligible because you are under 50 in the Brampton & Longtown area or Eden).

•    You can book through the National Booking Service when you become eligible.

•    You may be called in to ensure all vaccine is used, drop-ins may be offered.

You can access the National Booking Service here there are bookable slots in Cumbria

 

Getting a test, and more on the test and trace system

There are two types of tests: LFT and PCR.

LFT tests are quick and takes about 30 minutes to test. They show if you are infectious. PCR tests have to be sent to a laboratory and can confirm if you are positive or negative.

Testing is now available for anyone over the age of five. 

There are testing sites available for throughout Cumbria - some are mobile sites which pop-up in places on specific days. 

The government website has more information on testing.

Lateral flow tests (LFT) - quick tests

You are advised to take two lateral flow tests a week. They can show if you are infectious and therefore can be useful to track asymptomatic infections.

These can be done at home or at work.

Lateral flow tests are available for individuals, including parents of children at school. 

NHS Test and Trace app

Find out more about the NHS Test and Trace app .

If you are advised to self-isolate and are on a low income, you may be entitled to a Test and Trace Support payment.

Find out more about self isolation and what to do.

More information and advice about coronavirus on our website

The latest information on coronavirus and our services

The council's bereavement services team will continue to provide support to the recently bereaved.

Funeral attendance is no longer be limited to 30 people, but will be determined by how many people the COVID-secure venue can safely accommodate with social distancing.

Allerdale Building Control will be continuing to offer site inspections. Same day inspections will be available if booked before 10am that day.

There will, however, be certain restrictions. We will not be able to undertake internal inspections of occupied homes i.e. where we need to enter the home itself to carry out an inspection. For unoccupied buildings including, for example, new homes, we ask that the inspection can be undertaken unaccompanied and that the building is ventilated e.g. windows are left open during the inspection.

All external inspections e.g. for foundations, drains etc. can be undertaken as before, albeit with the normal covid protocols in place (social distancing etc.). If your business has specific new procedures in place for this lockdown, then please advise us and we will adhere to those measures requested

If you have any queries on this matter please phone our Building Control team or email them at building.control@allerdale.gov.uk.

There is a separate page which provides all the information you need  to help with the business assistance schemes announced by the government. This includes information for takeaways.

There is also a separate page if you are eligible for one of the busines rate grants provided by the government which we are administering.

There is also a page with some advice on reopening your business  safely.

All of our car parks are open for use and the multi-storey in Workington town centre is available from 7am to 7pm Monday to Sunday. The locations of our car parks can be found on our website  .

Car park customers are encouraged to use the MiPermit mobile app, where applicable, to pay for parking and it may be beneficial to download the app before arriving in one of our car parks. MiPermit is a cashless system which allows people to buy a digital 'ticket' and control how long they stay through the app. More information on MiPermit can be found on our website.  

Safety in our car parks

The council has also put in measures to reduce the risk of infection to its staff as well as the users of its car parks. This includes revised signage reminding people to:  

  • practice social distancing in crowded areas 
  • park in alternate bays where possible  
  • keep hands clean

Payment machines now accept cash and card payments. However, we are encouraging you to use the MiPermit app to pay for parking where this is available as this means there is no need to visit a pay and display machine. 

More on the MiPermit app

The app can be downloaded from mobile app stores and includes features such as reminders when their parking is due to expire, as well as the ability to top-up their parking time online without returning to their vehicle. The app automatically updates the system used by the enforcement team, meaning no penalty charge will be issued.  

Unfortunately, the app cannot currently be used in Fairfield (Sainsburys) car park in Cockermouth or the Booths car park in Keswick due to the need to provide a ticket for repayments to the supermarkets’ customers.

It also cannot be used in the following car parks as the council manages them on behalf of others: Rawnsley Hall car park, Derwent Pencil Museum car park at Keswick, Irish Street car park and South Quay car park at Maryport on in Workington's multi-storey car park.

The multi-storey car park in Workington is now open with safety measures in place including new signage and payments by card only.

A new web page is being promoted by the LDNPA safer lakes website   which encourages people travelling to the Lake District to park safely and avoid the more popular destinations. 

All meetings are now being carried out in person with a number of places for the public. Where possible we will provide a recording of the meeting for the public. Find out more on the meetings page.

The range of services available to our customers on-line has continued to grow and now includes the introduction of on-line parking permits bookable through the MiPermit app, downloadable bin calendars, checking bin collections and reporting missed bins, as well as making payments, general enquiries, and reporting problems. 

With the relaxation of restrictions, we are reopening our offices on an appointment-only basis to ensure the safety of our customers and our staff. 

Please note there will no longer be a walk-in service. 

Customers can ring 0303 123 1702 to arrange an appointment at a time and location convenient to them at our offices in Allerdale House, Workington, Maryport Town Hall, Keswick Town Hall, Wigton Market Hall and Cockermouth Town Hall. When making the appointment advisors will discuss the enquiry and confirm the time, date and any documents or information customers need to bring along with them to be able to deal with the enquiry. 

The customer service team will continue to be available on the phone on 0303 123 1702. However, residents are encouraged to use digital methods to contact the council where possible, to avoid having to wait on the telephone.

The council’s website is open 24/7 and the “Report It” forms allow customers to let us know about issues and obtain information at a time which is convenient for them. Go to www.allerdale.gov.uk/report.

Written Correspondence

As a result of the Covid-19 pandemic many of our staff now work remotely. This means that written correspondence delivered to Allerdale House is opened by our on-site document management team, scanned it into our electronic system and distributed to the person or department most appropriate to answer your enquiry, we aim to respond to you within two working days of receiving your letter.

Letters marked private and confidential will not be opened at Allerdale House but instead will be posted to the intended recipient and we will aim to respond to you within 10 working days of receiving your letter.

We’re also encouraging people to be neighbourly. With many people at home, issues of noise and bonfires have become a bit more of a problem. We’re asking people to respect each other and discuss any needs with their neighbours (from a social distance or online of course). We are on hand if a mutual solution can’t be found. People should ring 0303 123 1702 and speak to our environmental health team. 

The council's position on events and our funding of them at the moment is as follows:

As the current advice from central government is to cancel or postpone all mass gatherings, we have taken the decision to suspend the allocation of the small festivals and events grant scheme. We appreciate that this is a difficult time but our priority is the protection of our communities and visitors. If you intend to hold your event in 2021, please let us know and we will defer your application until then.

In regards of general events, in order to protect our communities we are in support of the cancellation of events and mass gatherings. We are also aware of the impact this has, and we are working very hard to try and come up with ways in which we can try and help our businesses and communities in a time of social distancing and isolation. If you have any thoughts or suggestions, please contact Ellie Jones by email .

Facing homelessness

People who are homeless – or are at risk of becoming homeless – are being reassured that the council's housing options team is continuing to do everything it can to offer support to those who need it during the coronavirus situation.

The team is working hard to continue to find suitable housing options for those who are homeless, while trying to identify people who are sleeping rough on the streets of Allerdale.  

Those who require support are asked to call the housing options’ phone number 0303 123 1702 if possible. This number is also available out of hours in an emergency.

If you are faced with being made homlesse, more information is also available on our website  or by emailing: homelessness@allerdale.gov.uk.

You can find more information on the help we offer

Urgent repairs to rented housing

Tenants and landlords are being reminded that despite the lockdown brought about by the coronavirus outbreak, homes should not be left in a state where they are unsafe and needing urgent repairs.

The Government has released a number of advisory guidance documents to support and encourage landlords and tenants in adopting a pragmatic, common sense approach to issues that may arise in the current circumstances - such as boiler repairs.  More information on this guidance can be found on the government website

Tenants have a right to a decent, warm and safe place to live and it is the role of Allerdale Borough Council to keep housing conditions under review and take appropriate action in the event that hazards exist within the home. 

These duties and powers still exist during the Covid-19 lockdown and are important to protect tenants. 

Therefore the council is reminding tenants that if they are privately renting and they feel their home is dangerous and there is an imminent risk to their health, then they should contact their landlord in the first instance to get any repairs completed as soon as possible. It they are not happy with their landlord’s response, then they can contact the council’s Private Sector Housing Team on 0303 123 1702.

If they are a social housing tenant then they should contact their housing association for help and advice during this time.  

To help alleviate the spread of Covid–19, the council’s housing team will only be carrying out essential visits where it is considered completely necessary and only after completing a suitable risk assessment. Officers may ask you to provide photographic or video evidence to help assess the risk. 

When an inspection is unavoidable social distancing measures and other measures will be applied to help protect the tenant and council officer from infection. 

The Government has also brought forward a package of measures to protect landlords and tenants affected by Covid -19. With these in force, no renter in either social or private rented accommodation will be forced out of their home. More information is available on the government website..

Our leisure centres in Workington and Cockermouth as well as The Wave Centre in Maryport are now open with some measures to protect customers and staff. Please follow the guidance at the venues. The gym at the leisure pool site in Keswick is also open.

Outdoor activities including football (3G) and exercise classes are currently available at Workington Leisure Centre. 

Sessions need to be booked in advance and more information about bookings, memberships and activities can be found on the Better website at https://www.better.org.uk/leisure-centre/allerdale.

Please do support our markets in Workington, Wigton, Keswick and Silloth. They are now open with covid-secure measures in place.

The various safety measures that were in place at the markets prior to lockdown, such as hand-sanitiser stations and reduced stall numbers if applicable, will be in place when they return. 

We look forward to welcoming back customers and traders and urge anyone attending one of our markets to adhere to the Covid-19 guidelines.

We're also helping our market traders by developing a virtual market. Why not support your favourite trader online?

Why not keep up with the latest news on the Keswick Market and Workington Market Facebook pages. 

Play areas and parks

Allerdale Borough Council manages some play areas in the borough and these are open for use. The council urges everyone to practice social distancing and keep hands clean when using them. 

 The play areas we manage are:   

  • Hunter’s Drive, Seaton   

  • Recreation Ground, Flimby   

  • Camp Road, Maryport   

  • Ennerdale Road, Maryport   

  • Bellbrigg Lonning, Cockermouth 

  • Harris Park, Cockermouth

If a play area does not appear on the above list, it is not owned or managed by Allerdale Borough Council and is likely to be the responsibility of your local town or parish council or alternatively a housing association.

  • The tennis courts in Harris Park, Cockermouth have reopened as of March 29. 

  • Horse Close Skate Park, Hall Park, Workington has reopened as of March 29. 

Our parks and open spaces (including Harris Park in Cockermouth, Hall Park in Workington, Harrington Nature Reserve and Siddick Ponds) are open for public use, but we ask users to behave responsibly in line with government directives, in particular those around social distancing.

Our public toilets in Workington, Harrington and Maryport are now fully open. The facilities at Allonby provide a disabled cubicle only.

Speak to our licensing team on 0303 123 1702 about temporary event notices.

See the Visit Allerdale page for the latest on what to do, safely, in Allerdale. There is also advice and information for visitors, including where there are places to park, on the Safer Lakes website .

You can always remain at home and experience  Allerdale by viewing our 360 degree videos .

There is a separate page which provides all the latest  on our waste services including advice on how to dispose of potentially infected waste.