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Coronavirus

The current local alert level for Allerdale is Medium. Find out what this, and other alert levels, mean.

See the latest news and get more information regarding coronavirus (Covid-19). Find out more about the help for affected businesses, charities and individuals including the Test and Trace Support payment. There is also advice on how to open your business and shop, safely. Please use our online forms, webchat, app and phone number to contact us. Our Wigton office is open by appointment only - call 0303 123 1702 to book an appointment to speak to a customer service advisor.

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Coronavirus (COVID-19) outbreak

For the latest information and advice on Coronavirus (COVID-19) outbreak go to the Public Health England and Cumbria County Council websites. The Cumbria County Council website has the latest information regarding schools and nurseries:

The NHS website also has a symptom checker and advice what to do if you are suffering from coronavirus symptoms.

Other ways you can stay up to date with the latest information:

Current local alert level for Allerdale

Local COVID alert levels set out information for local authorities, residents and workers about what to do and how to manage the outbreak in their area.

The current alert level for Allerdale is Medium.

This was last updated on 14 October 2020.

This means:

  • you must not socialise in groups larger than 6, indoors or outdoors (other than where a legal exemption applies)
  • businesses and venues can continue to operate, in a COVID-secure manner, other than those that remain closed in law
  • certain businesses are required to ensure customers only consume food and drink while seated, and must close between 10pm and 5am
  • businesses and venues selling food for consumption off the premises can continue to do so after 10pm as long as this is through delivery service, click-and-collect or drive-through
  • schools and universities remain open
  • places of worship remain open, subject to the rule of 6
  • weddings and funerals can go ahead with restrictions on numbers of attendees
  • exercise classes and organised sport can continue to take place outdoors, or indoors if the rule of 6 is followed

You must:

You should continue to:

  • follow social distancing rules
  • work from home where you can effectively do so
  • when travelling, plan ahead or avoid busy times and routes. Walk or cycle if you can

Find out more about the measures you can take to help prevent the spread of the virus.

Find out more about the rule of six
Find out an alert level in another area
Find out more about the rule of six

Getting a test, and more on the test and trace system

Testing is now available for anyone over the age of five. You can find out more about the testing process from the government website .

There are testing sites available for throughout Cumbria - some are mobile sites which pop-up in places on specific days.  More details are on the local NHS trust website .

The government website has more details on the test and trace measures being introduced.

If you are advised to self-isolate and are on a low income, you may be entitled to a Test and Trace Support payment .

NHS Test and Trace app and contact tracing information

Advice for businesses

The UK is currently experiencing a public health emergency as a result of the coronavirus (COVID-19) pandemic.

It is therefore critical that organisations take a range of measures to keep everyone safe. The easing of social and economic lockdown measures following the COVID-19 outbreak is being supported by NHS Test and Trace.

Venues in hospitality, the tourism and leisure industry, close contact services and local authority facilities must:

  • ask at least one member of every party of customers or visitors (up to 6 people) to provide their name and contact details
  • keep a record of all staff working on their premises and shift times on a given day and their contact details
  • keep these records of customers, visitors and staff for 21 days and provide data to NHS Test and Trace if requested
  • display an official NHS QR code poster from 24 September 2020, so that customers and visitors can ‘check in’ using this option as an alternative to providing their contact details
  • adhere to General Data Protection Regulations

Hospitality venues must also refuse entry to those who refuse to participate.

Failure to do any of these requirements will result in fixed penalty fines of up to £4,000. Read the full guidance on gov.uk website.

Businesses and venues can create posters with unique QR codes on them to help people check-in using the app when they visit.

The NHS Test and Trace app

The NHS Test and Trace app is available for anyone to download. It is part of the government's efforts to tackle the spread of coronavirus and provide you with a way to check-in to venues you've visited such as cafe's and restaurants, as well as get information if you have been near to anyone who subsequently tests positive for coronavirus. 

The app will be used, alongside traditional contact tracing, to notify users if they come into contact with someone who later tests positive for coronavirus.

The app will also help us understand if the virus is spreading in our area, helping us to respond quickly to stop it spreading further and save lives. The app does this while protecting a user’s anonymity. Nobody, including the government, will know who or where a particular user is.

You can download the app from the Apple and Android play stores.

Reporting non-compliance

If you are aware of a business or organisation you think might not be complying with the rules, then please report it to the police by telephone 101 or by email .

NHS Track and Trace video

More information and advice about coronavirus on our website

The latest information on coronavirus and our services

Our Bereavement Services has issued guidance on funeral services which takes into account the government's advice regarding coronavirus. 

The government has introduced stricter measures on social distancing and what activities are allowed to continue. Funerals can continue to go ahead, however the advice is that only immediate family members should attend.   

Other measures the council has introduced include:  

  • Family members will be contacted before the funeral usually by the funeral director, to establish if anyone is suffering from the symptoms of coronavirus or are self-isolating. Contact is likely to be made by phone to reduce the risk of infection.  
  • The council kindly asks that anyone who is showing symptoms or is self-isolating, should avoid attending the funeral. Whilst the council recognises this may be upsetting, it is to reduce the risk of infection to others. Older people, those with medical conditions or pregnant women, are also recommended to not attend funerals at this time.  
  • Families may want to consider an outdoor service at the graveside. This will reduce the risk of infection. 
  • Officers will keep areas as clean as possible. However, some simple steps, such as an online donation page, rather than a charity donation box, can reduce the risk of infection. 
  • The council is also discouraging hand shaking between ministers, celebrants, funeral directors and mourners in line with government advice.  
  • Mourners are also asked to observe guidance around social distancing and remain at least 2m apart.  

These measures are backed by advice from the Institute of Cemetery and Crematorium Management. 

Visits to cemetaries

The council have had reports of people using the cemeteries as an alternative to parks to get round the social distancing measures and are gathering in groups. This is not acceptable and could compromise the aims of the Government’s measures to slow the spread of the virus, and could put the workers at risk. The Government gave very clear guidance about the reasons that people can leave their homes – visiting a cemetery or crematorium other than for a funeral, and then in limited circumstances is not one of them. 

 

There is a separate page which provides all the information you need  to help with the business assistance schemes announced by the government. This includes information for takeaways.

There is also a separate page if you are eligible for one of the busines rate grants provided by the government which we are administering.

There is also a page with some advice on reopening your business  safely.

Free parking for NHS staff, care workers and volunteers

With the easing of the lockdown and restrictions on travel, Allerdale Borough Council has reintroduced parking charges after they were suspended in March. 

The council has been providing free parking for NHS and other key workers. For these staff, passes are available through NHS Trusts, local authorities and the Royal Voluntary Service. More details on the scheme's website.  All staff making use of the scheme whilst working, need to provide evidence in their vehicle from their employer or voluntary organisation to prove their eligibility. 

Those eligible for free parking can make use of any of the council’s car parks, except Workington’s multi-storey car park. 

Anyone with queries should contact the council’s parking services team on car.parks@allerdale.gov.uk.

When using short stay car parks users should clearly show their time of arrival, such as with a parking disc, as well as their essential worker permit. The short stay car parks are: Ladies Walk and Udale Street at Workington; Tithebarn Street, Booths at Keswick; Bell Close at Keswick; Fairfield, Sainsbury’s at Cockermouth. This is not required in the long-stay car parks.

Safety in our car parks

The council has also put in measures to reduce the risk of infection to its staff as well as the users of its car parks. This includes revised signage reminding people to:  

  • keep more than 2m apart from anyone not from their household 
  • park in alternate bays where possible  
  • keep hands clean

Payment machines now accept cash and card payments. However, we are encouraging you to use the MiPermit app to pay for parking where this is available as this means there is no need to visit a pay and display machine. 

More on the MiPermit app

The app can be downloaded from mobile app stores and includes features such as reminders when their parking is due to expire, as well as the ability to top-up their parking time online without returning to their vehicle. The app automatically updates the system used by the enforcement team, meaning no penalty charge will be issued.  

Unfortunately, the app cannot currently be used in Fairfield (Sainsburys) car park in Cockermouth or the Booths car park in Keswick due to the need to provide a ticket for repayments to the supermarkets’ customers.

It also cannot be used in the following car parks as the council manages them on behalf of others: Rawnsley Hall car park, Derwent Pencil Museum car park at Keswick, Irish Street car park and South Quay car park at Maryport on in Workington's multi-storey car park.

The multi-storey car park in Workington is now open with safety measures in place including new signage and payments by card only.

A new web page is being promoted by the LDNPA safer lakes website   which encourages people travelling to the Lake District to park safely and avoid the more popular destinations. 

All meetings are currently being carried out virtually via video conference. Find out more on the meetings page.

The reopening of our contact centres has been delayed as we continue to make customer and staff safety a priority.

Face-to-face services at council offices were closed in March due to Government guidelines surrounding the coronavirus with customers using online methods and the phone to contact the council since then. 

The council’s Wigton office reopened at the beginning of September on an appointment-only basis and it was planned for the other customer contact centres at Allerdale House in Workington, Maryport Town Hall, Cockermouth Library and Keswick Town Hall to then reopen in phases once the necessary Covid-19 secure measures had been put in place. 

However, those plans have been delayed due to the tightened Covid-19 guidelines and the current rise in infection rates. With this in mind, the council wants to help protect customers by encouraging them to access services online or over the phone to avoid unnecessary face-to-face contact. 

Our office in Wigton is open but by appointment only. Please call 0303 123 1702 to book an appointment.

Residents in Allerdale are being encouraged to use digital methods to contact the council where possible, to avoid having to wait on the telephone. There are a range of services readily available on the authority’s website and through the myAllerdale mobile app. There is also a webchat facility on the council’s website.   

The council’s website is open 24/7 and the “ Report It ” forms allow customers to let the council know about issues and obtain information at a time which is convenient for them.  

Customers can also use the website to check their eligibility for  housing and council tax benefits , make an application, as well as access their benefit and council tax account. This service is also available for landlords with tenants on housing benefit.    

Payments can also be made online or via the council’s automated payment line 0303 123 1702 . This number can also be used if customers would like to speak to a customer service advisor.  

By downloading the myAllerdale app , customers can also have many of these services available to them in the palm of their hand. The app is compatible with Apple and Android phones, and customers should search for ‘Allerdale’ on their app store and then register for an account.       

Anyone facing financial hardship or potentially being made homeless should contact the council on 0303 123 1702

Written Correspondence

As a result of the Covid-19 pandemic many of the Council staff now work remotely. This means that written correspondence delivered to Allerdale House is opened by our on-site document management team, scanned it into our electronic system and distributed to the person or department most appropriate to answer your enquiry, we aim to respond to you within two working days of receiving your letter.

Letters marked private and confidential will not be opened at Allerdale House but instead will be posted to the intended recipient and we will aim to respond to you within 10 working days of receiving your letter.

We’re also encouraging people to be neighbourly. With many people at home, issues of noise and bonfires have become a bit more of a problem. We’re asking people to respect each other and discuss any needs with their neighbours (from a social distance or online of course). We are on hand if a mutual solution can’t be found. People should ring 0303 123 1702 and speak to our environmental health team. 

The council's position on events and our funding of them at the moment is as follows:

As the current advice from central government is to cancel or postpone all mass gatherings, we have taken the decision to suspend the allocation of the small festivals and events grant scheme. We appreciate that this is a difficult time but our priority is the protection of our communities and visitors. If you intend to hold your event in 2021, please let us know and we will defer your application until then.

In regards to Taste Cumbria, at this time it is impossible for us to make a decision about that event (scheduled for September). However, we have managed to produce a very successful festival within a short space of time before, so we have every intention to do the same again should it be possible. We understand the importance of these events to the businesses and people who support them and will make every effort to keep people informed with the information we have available. In the meantime, we are working on ways to support businesses where we can. More details will be available soon.

In regards of general events, in order to protect our communities we are in support of the cancellation of events and mass gatherings. We are also aware of the impact this has, and we are working very hard to try and come up with ways in which we can try and help our businesses and communities in a time of social distancing and isolation. If you have any thoughts or suggestions, please contact Anna Chippendale by email .

Facing homelessness

People who are homeless – or are at risk of becoming homeless – are being reassured that the council's housing options team is continuing to do everything it can to offer support to those who need it during the coronavirus situation.

The government has changed the law so that most renters now need six months notice before being evicted

The team is working hard to continue to find suitable housing options for those who are homeless, while trying to identify people who are sleeping rough on the streets of Allerdale.  

Those who require support are asked to call the housing options’ phone number 01900 702660 (or 0303 123 1702 out of hours) if possible.

If you are faced with being made homlesse, more information is also available on our website  or by emailling: homelessness@allerdale.gov.uk.

You can find more information on the help we offer

Urgent repairs to rented housing

Tenants and landlords are being reminded that despite the lockdown brought about by the coronavirus outbreak, homes should not be left in a state where they are unsafe and needing urgent repairs.

The Government has released a number of advisory guidance documents to support and encourage landlords and tenants in adopting a pragmatic, common sense approach to issues that may arise in the current circumstances - such as boiler repairs.  More information on this guidance can be found on the government website

Tenants have a right to a decent, warm and safe place to live and it is the role of Allerdale Borough Council to keep housing conditions under review and take appropriate action in the event that hazards exist within the home. 

These duties and powers still exist during the Covid-19 lockdown and are important to protect tenants. 

Therefore the council is reminding tenants that if they are privately renting and they feel their home is dangerous and there is an imminent risk to their health, then they should contact their landlord in the first instance to get any repairs completed as soon as possible. It they are not happy with their landlord’s response, then they can contact the council’s Private Sector Housing Team on 0303 123 1702.

If they are a social housing tenant then they should contact their housing association for help and advice during this time.  

To help alleviate the spread of Covid–19, the council’s housing team will only be carrying out essential visits where it is considered completely necessary and only after completing a suitable risk assessment. Officers may ask you to provide photographic or video evidence to help assess the risk. 

When an inspection is unavoidable social distancing measures and other measures will be applied to help protect the tenant and council officer from infection. 

The Government has also brought forward a package of measures to protect landlords and tenants affected by Covid -19. With these in force, no renter in either social or private rented accommodation will be forced out of their home. More information is available on the government website..

We are working with GLL on a phased-approach to reopening our leisure centres in Allerdale. Find out more about which centres are open, advanced booking requirements, and the facilities available on the GLL website.

For more information, go to the GLL website.

Our markets are returning as the lockdown eases. They have already resumed in Workington (Weds and Sat), Keswick (Thurs and Sat), Wigton (Friday) and Silloth (Thursday).

A number of safety measures are in place, meaning some regular visitors will notice some changes to their normal experience. These include:

  • Hand-washing/hand santiser units will be in place across the market sites while traders will also be required to provide their own hand-washing facilities 
  • Extra cleaning and disinfecting of objects and surfaces that are touched regularly 
  • Signage reminding members of the public to adhere to social distancing guidelines and encouraging frequent hand-washing will be on show
  • Stalls to be spaced at least 2m apart and one-way movement to be encouraged 

Markets will be running at a reduced capacity, while Workington market will be held over Pow Street and Upton Street (near its junction with Central Way). 

The return of the markets has been done in consultation with town councils, traders and local councillors.

Why not keep up with the latest news on the Keswick Market and Workington Market Facebook pages. 

Allerdale Borough Council is erecting signage in its parks and open spaces to remind people to observe social distancing rules when out and about and keep 2m apart from those not from within their household.  

The council is aware of more people using its parks and open spaces – such as Hall Park in Workington – for exercise. Whilst the council encourages people to continue to do this, it also wants to ensure people do so safely and in a way which prevents the further spread of the coronavirus.  

We're pleased to say that the tennis courts in Harris Park, Cockermouth, have reopened. Guidance on how to stay safe when using them is posted on the courts.

Play areas

With the easing of the lockdown from the 4 July, our playparks are now open to the public. Please follow the information on the signage in the parks to help everyone stay safe.

This applies to the following play areas:  

  • Hunter’s Drive, Seaton  
  • Recreation Ground, Flimby  
  • Camp Road, Maryport  
  • Ennerdale Road, Maryport  
  • Bellbrigg Lonning, Cockermouth  
  • Harris Park, Cockermouth  
  • Horse Close Skate Park, Hall Park, Workington   

If a play area does not appear in the list, it is not owned or managed by Allerdale Borough Council and is likely to be the responsibility of your local town or parish council or alternatively a housing association.

Our parks and open spaces remain open for exercise, but we expect users to behave responsibly in line with government directives, in particular those around social distancing.  

Public toilets

We are gradually reopening our toilets. Facilities may be reduced in number to allow people to use them safely. 

In keeping with government guidance during the ongoing Covid-19 outbreak, we would encourage customers to only submit notices for temporary events which might be considered essential during this period.

To promote public health and safety during this period, events applied for which might be considered non-essential or would encourage unnecessary social contact are highly likely to be objected to by the local authority and other consulting parties.

See the Visit Allerdale page for the latest on what to do, safely, in Allerdale.

You can always remain at home and experience  Allerdale by viewing our 360 degree videos .

There is a separate page which provides all the latest  on our waste services including advice on how to dispose of potentially infected waste.

This year's Remembrance plans including Poppy Appeal will be different due to Covid-19, with many Remembrance services and ceremonies being postponed, cancelled or restricted. However, there are still several ways to get involved and show support from home:

  • Have a small Remembrance service in your garden and if you can create a small Remembrance space in your garden by for example planting plants that have a connection to Remembrance;
  • Use zoom/Facebook live or another appropriate online meeting resource to host an online Remembrance service / activity;
  • Observe national two minutes silence;
  • Watch the Service in London which will be televised.

The Chair of CCC, Leader of CCC, Armed Forces Champions, Lord-Lieutenant, Deputy Lieutenants and High Sheriff will be laying wreaths across the county.

Current Government guidance on gatherings

In all areas of England, you should remember: ‘Hands. Face. Space’:

As it stands all areas except Barrow are in the ‘Medium Tier’. The ‘Rule of Six’ applies. You can meet indoors and outdoors with people outside of your own household or bubble.