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Coronavirus

Cumbria and the rest of England has been placed in national lockdown (stay at home). This link includes details of the roadmap out of lockdown.

See the latest news and get more information regarding coronavirus (Covid-19). Find out more about the help for affected businesses, charities including the support grants. There is also advice for individuals including the Test and Trace Support payment. Our customer contact centres are not open to the public at the moment due to the restrictions. Please use our online forms, webchat, app and phone number to contact us

Coronavirus (COVID-19) outbreak

For the latest information and advice on Coronavirus (COVID-19) outbreak go to the Public Health England and Cumbria County Council websites. The Cumbria County Council website has the latest information regarding schools and nurseries:

The NHS website also has a symptom checker and advice what to do if you are suffering from coronavirus symptoms.

Other ways you can stay up to date with the latest information:

Latest restriction situation

England has been placed in a national lockdown (stay at home). This link includes details of the roadmap out of lockdown.

The government website also has more on the quarantine situation for travellers.

People requiring additional help and assistance

People who need help and assistance should go to Cumbria County Council’s website  to find help quickly. Organisations from across the county have contributed to the online information, which includes a new search tool, and support for people struggling to feed themselves or their families, debt and housing advice, benefits and financial grants, mental wellbeing and more. 

For residents who need urgent help finding food and essential items, or if they are struggling to cope with their current situation for whatever reason, they are advised to call the county council’s Support Helpline on 0800 783 1966 (Monday to Thursday 9am to 5pm, Friday 9am to 4.30pm).

There is also more information on the community support available on our website . This includes advice on shielding . There is also details of the financial support you may be entitled too including the £500 payment if you have been asked to self-isolate , cannot work from home, and on a low income.

Coronavirus vaccination programme

The local North Cumbria CCG NHS services is coordinating the vaccination programme in Allerdale. People are being vaccinated in priority group order. 

You will receive a letter from the NHS to offer you an opportunity to get a vaccine. 

Find out more information about the local vaccination programme and answers to any questions about the vaccine.

Getting a test, and more on the test and trace system

Testing is now available for anyone over the age of five. You can find out more about the testing process from the government website .

There are testing sites available for throughout Cumbria - some are mobile sites which pop-up in places on specific days.  More details are on the local NHS trust website .

Lateral flow community testing sites

Cumbria County Council is rolling-out the first phase of COVID-19 Lateral Flow Community Testing Sites which provide quick turn-around tests.

Currently, the community testing sites are intended only for people that are unable to work from home and those who are in greater community contact as part of their job. Those that can work from home should continue to do so. This is aimed to detect the virus in the community and not allowing lockdown restrictions to be eased at this stage.

More information is on the Cumbria County Council website.

NHS Test and Trace

The government website has more details on the test and trace measures being introduced.

If you are advised to self-isolate and are on a low income, you may be entitled to a Test and Trace Support payment .

NHS Test and Trace app and contact tracing information

Advice for businesses

The UK is currently experiencing a public health emergency as a result of the coronavirus (COVID-19) pandemic.

It is therefore critical that organisations take a range of measures to keep everyone safe. The easing of social and economic lockdown measures following the COVID-19 outbreak is being supported by NHS Test and Trace.

Venues in hospitality, the tourism and leisure industry, close contact services and local authority facilities must:

  • ask at least one member of every party of customers or visitors (up to 6 people) to provide their name and contact details
  • keep a record of all staff working on their premises and shift times on a given day and their contact details
  • keep these records of customers, visitors and staff for 21 days and provide data to NHS Test and Trace if requested
  • display an official NHS QR code poster from 24 September 2020, so that customers and visitors can ‘check in’ using this option as an alternative to providing their contact details
  • adhere to General Data Protection Regulations

Hospitality venues must also refuse entry to those who refuse to participate.

Failure to do any of these requirements will result in fixed penalty fines of up to £4,000. Read the full guidance on gov.uk website.

Businesses and venues can create posters with unique QR codes on them to help people check-in using the app when they visit.

The NHS Test and Trace app

The NHS Test and Trace app is available for anyone to download. It is part of the government's efforts to tackle the spread of coronavirus and provide you with a way to check-in to venues you've visited such as cafe's and restaurants, as well as get information if you have been near to anyone who subsequently tests positive for coronavirus. 

The app will be used, alongside traditional contact tracing, to notify users if they come into contact with someone who later tests positive for coronavirus.

The app will also help us understand if the virus is spreading in our area, helping us to respond quickly to stop it spreading further and save lives. The app does this while protecting a user’s anonymity. Nobody, including the government, will know who or where a particular user is.

You can download the app from the Apple and Android play stores.

Reporting non-compliance

If you are aware of a business or organisation you think might not be complying with the rules, then please report it to the police by telephone 101 or by email .

NHS Track and Trace video

More information and advice about coronavirus on our website

The latest information on coronavirus and our services

The council's bereavement services team will continue to provide support to the recently bereaved. In line with government guidelines, funerals can be attended by a maximum of 30 people, and it is advised that only close friends and family attend. Linked ceremonial events such as stone settings and ash scatterings can also continue with up to six people in attendance. Anyone working is not included. 

It is advised that social distancing should be maintained between people who do not live together or share a support bubble.

Allerdale Building Control will be continuing to offer site inspections during this new “lockdown” period introduced at the beginning of January. Same day inspections will be available if booked before 10am that day.

There will, however, be certain restrictions. We will not be able to undertake internal inspections of occupied homes i.e. where we need to enter the home itself to carry out an inspection. For unoccupied buildings including, for example, new homes, we ask that the inspection can be undertaken unaccompanied and that the building is ventilated e.g. windows are left open during the inspection.

All external inspections e.g. for foundations, drains etc. can be undertaken as before, albeit with the normal covid protocols in place (social distancing etc.). If your business has specific new procedures in place for this lockdown, then please advise us and we will adhere to those measures requested

If you have any queries on this matter please phone our Building Control team or email them at building.control@allerdale.gov.uk.

There is a separate page which provides all the information you need  to help with the business assistance schemes announced by the government. This includes information for takeaways.

There is also a separate page if you are eligible for one of the busines rate grants provided by the government which we are administering.

There is also a page with some advice on reopening your business  safely.

Allerdale Borough Council's car parks remain open for use by those making essential journeys.  

The council will continue to provide free parking for NHS workers, care workers and NHS volunteers. For these staff, passes are available through NHS Trusts, local authorities and the Royal Voluntary Service. More details on the scheme's website: www.gov.uk/government/publications/covid-19-health-care-and-volunteer-workers-parking-pass-and-concessions. All staff making use of the scheme whilst working, need to provide evidence in their vehicle from their employer or voluntary organisation to prove their eligibility. 

Those eligible for free parking can make use of any of the council’s car parks, except Workington’s multi-storey car park which will be closed from 6pm on January 12, 2021. Anyone with queries should contact the council’s parking services team on car.parks@allerdale.gov.uk

When using short stay car parks where the relevant maximum duration of stay still applies users should clearly show their time of arrival, such as with a parking disc, as well as their essential worker permit. The short stay car parks are: Ladies Walk and Udale Street at Workington; Tithebarn Street, Booths at Keswick; Bell Close at Keswick; Fairfield, Sainsbury’s at Cockermouth. The use of a parking disc is not required in the long-stay car parks.  

Safety in our car parks

The council has also put in measures to reduce the risk of infection to its staff as well as the users of its car parks. This includes revised signage reminding people to:  

  • keep more than 2m apart from anyone not from their household 
  • park in alternate bays where possible  
  • keep hands clean

Payment machines now accept cash and card payments. However, we are encouraging you to use the MiPermit app to pay for parking where this is available as this means there is no need to visit a pay and display machine. 

More on the MiPermit app

The app can be downloaded from mobile app stores and includes features such as reminders when their parking is due to expire, as well as the ability to top-up their parking time online without returning to their vehicle. The app automatically updates the system used by the enforcement team, meaning no penalty charge will be issued.  

Unfortunately, the app cannot currently be used in Fairfield (Sainsburys) car park in Cockermouth or the Booths car park in Keswick due to the need to provide a ticket for repayments to the supermarkets’ customers.

It also cannot be used in the following car parks as the council manages them on behalf of others: Rawnsley Hall car park, Derwent Pencil Museum car park at Keswick, Irish Street car park and South Quay car park at Maryport on in Workington's multi-storey car park.

The multi-storey car park in Workington is now open with safety measures in place including new signage and payments by card only.

A new web page is being promoted by the LDNPA safer lakes website   which encourages people travelling to the Lake District to park safely and avoid the more popular destinations. 

All meetings are currently being carried out virtually via video conference. Find out more on the meetings page.

Our offices in Maryport, Workington, Cockermouth, Keswick and Wigton will continue to remain closed to the public. 

The customer service team will continue to be available on the phone on 0303 123 1702. However, residents are encouraged to use digital methods to contact the council where possible, to avoid having to wait on the telephone. There are a range of services readily available on our website and through the myAllerdale mobile app. There is also a webchat facility on the council website. 

The council’s website is open 24/7 and the “Report It” forms allow customers to let us know about issues and obtain information at a time which is convenient for them. Go to www.allerdale.gov.uk/report.

Customers can also use the website to check their eligibility for housing and council tax benefits, make an application, as well as access their benefit and council tax account. This service is also available for landlords with tenants on housing benefit. 

Payments can also be made online or via the council’s automated payment line 0303 123 1702. This number can also be used if customers would like to speak to a customer service advisor.

 

Written Correspondence

As a result of the Covid-19 pandemic many of our staff now work remotely. This means that written correspondence delivered to Allerdale House is opened by our on-site document management team, scanned it into our electronic system and distributed to the person or department most appropriate to answer your enquiry, we aim to respond to you within two working days of receiving your letter.

Letters marked private and confidential will not be opened at Allerdale House but instead will be posted to the intended recipient and we will aim to respond to you within 10 working days of receiving your letter.

We’re also encouraging people to be neighbourly. With many people at home, issues of noise and bonfires have become a bit more of a problem. We’re asking people to respect each other and discuss any needs with their neighbours (from a social distance or online of course). We are on hand if a mutual solution can’t be found. People should ring 0303 123 1702 and speak to our environmental health team. 

Due to the current national lockdown, we have paused our household indoor visits for noise monitoring and are urging the use of the Noise App. To be authorised to use the Noise App please contact us before use on:  environmental.health@allerdale.gov.uk.  Where COVID secure, we will continue to provide outdoor noise monitoring. Where there is an imminent risk to health, each case will be assessed on an individual basis. Once restrictions ease and community infections rates change we will update procedures.

The council's position on events and our funding of them at the moment is as follows:

As the current advice from central government is to cancel or postpone all mass gatherings, we have taken the decision to suspend the allocation of the small festivals and events grant scheme. We appreciate that this is a difficult time but our priority is the protection of our communities and visitors. If you intend to hold your event in 2021, please let us know and we will defer your application until then.

In regards of general events, in order to protect our communities we are in support of the cancellation of events and mass gatherings. We are also aware of the impact this has, and we are working very hard to try and come up with ways in which we can try and help our businesses and communities in a time of social distancing and isolation. If you have any thoughts or suggestions, please contact Anna Chippendale by email .

Facing homelessness

People who are homeless – or are at risk of becoming homeless – are being reassured that the council's housing options team is continuing to do everything it can to offer support to those who need it during the coronavirus situation.

The government has changed the law so that most renters now need six months notice before being evicted

The team is working hard to continue to find suitable housing options for those who are homeless, while trying to identify people who are sleeping rough on the streets of Allerdale.  

Those who require support are asked to call the housing options’ phone number 0303 123 1702 if possible. This number is also available out of hours in an emergency.

If you are faced with being made homlesse, more information is also available on our website  or by emailling: homelessness@allerdale.gov.uk.

You can find more information on the help we offer

Urgent repairs to rented housing

Tenants and landlords are being reminded that despite the lockdown brought about by the coronavirus outbreak, homes should not be left in a state where they are unsafe and needing urgent repairs.

The Government has released a number of advisory guidance documents to support and encourage landlords and tenants in adopting a pragmatic, common sense approach to issues that may arise in the current circumstances - such as boiler repairs.  More information on this guidance can be found on the government website

Tenants have a right to a decent, warm and safe place to live and it is the role of Allerdale Borough Council to keep housing conditions under review and take appropriate action in the event that hazards exist within the home. 

These duties and powers still exist during the Covid-19 lockdown and are important to protect tenants. 

Therefore the council is reminding tenants that if they are privately renting and they feel their home is dangerous and there is an imminent risk to their health, then they should contact their landlord in the first instance to get any repairs completed as soon as possible. It they are not happy with their landlord’s response, then they can contact the council’s Private Sector Housing Team on 0303 123 1702.

If they are a social housing tenant then they should contact their housing association for help and advice during this time.  

To help alleviate the spread of Covid–19, the council’s housing team will only be carrying out essential visits where it is considered completely necessary and only after completing a suitable risk assessment. Officers may ask you to provide photographic or video evidence to help assess the risk. 

When an inspection is unavoidable social distancing measures and other measures will be applied to help protect the tenant and council officer from infection. 

The Government has also brought forward a package of measures to protect landlords and tenants affected by Covid -19. With these in force, no renter in either social or private rented accommodation will be forced out of their home. More information is available on the government website..

In line with the latest restrictions, the council's leisure partner GLL will be temporarily closing leisure centres in Workington and Cockermouth as well as The Wave Centre in Maryport. The leisure pool and gym in Keswick will also remain closed.   

Details of how this affects memberships and those who have booked classes, can be found on the GLL website: https://www.better.org.uk/leisure-centre/allerdale.

Following discussions with traders we've taken the decision to close our markets in Keswick, Workington and Wigton temporarily following the announcement of a new national lockdown.

As the restrictions allow markets to continue to operate for traders selling essential goods only, the council will keep the decision under regular review.

We encourage people to adhere to the Covid-19 restrictions by staying at home and avoiding social contact. If you need to shop for essentials, please consider supporting local businesses as much as you can.

We're also helping our market traders by developing a virtual market. Why not support your favourite trader online?

Why not keep up with the latest news on the Keswick Market and Workington Market Facebook pages. 

Play areas and parks

Allerdale Borough Council manages some play areas in the borough. The majority of these will remain open, but the council urges everyone to practice social distancing and keep hands clean when using them.

The play areas we manage are:  

  • Hunter’s Drive, Seaton  
  • Recreation Ground, Flimby  
  • Camp Road, Maryport  
  • Ennerdale Road, Maryport  
  • Bellbrigg Lonning, Cockermouth  
  • Harris Park, Cockermouth (Please note this will be shut in line with Government guidance)
  • Horse Close Skate Park, Hall Park, Workington (Please note this will be shut in line with Government guidance) 

If a play area does not appear in the list, it is not owned or managed by Allerdale Borough Council and is likely to be the responsibility of your local town or parish council or alternatively a housing association.

Our parks and open spaces remain open for exercise, but we expect users to behave responsibly in line with government directives, in particular those around social distancing. Our tennis courts in Harris Park, Cockermouth, will also be shut.

Public toilets

Our public toilets in Workington town centre (disabled cubicle only) will remain open and the council asks all users to follow the Covid-secure guidelines. The toilets in Maryport are currently closed for repairs.

In keeping with government guidance during the ongoing Covid-19 outbreak, we would encourage customers to only submit notices for temporary events which might be considered essential during this period.

To promote public health and safety during this period, events applied for which might be considered non-essential or would encourage unnecessary social contact are highly likely to be objected to by the local authority and other consulting parties.

See the Visit Allerdale page for the latest on what to do, safely, in Allerdale.

You can always remain at home and experience  Allerdale by viewing our 360 degree videos .

There is a separate page which provides all the latest  on our waste services including advice on how to dispose of potentially infected waste.