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The current local alert level for Allerdale is Medium. Find out what this, and other alert levels, mean.

See the latest news and get more information regarding coronavirus (Covid-19). Find out more about the help for affected businesses, charities and individuals including the Test and Trace Support payment. There is also advice on how to open your business and shop, safely. Please use our online forms, webchat, app and phone number to contact us. Our Wigton office is open by appointment only - call 0303 123 1702 to book an appointment to speak to a customer service advisor.


Advice and guidance for shoppers, residents and visitors on how to stay Covid-safe when out and about

Our town centres and visitor attractions may appear a little different as coronavirus lockdown eases and we return to a more normal life. 

Below is some advice and guidance for residents, shoppers and visitors to help you when out and about.

Our message to our communities and visitors:

We know how important Allerdale with its fantastic lakes and coast, is to people’s health and wellbeing. However we ask everyone from areas where new restrictions are in place to consider whether their travel is necessary at the moment. We expect everyone who visits or lives in our area to continue to observe social distancing, whether they have travelled from a ‘lockdown’ area or otherwise. This virus has not gone away, but if we all continue to social distance, wash our hands and wear face coverings, everyone can play a part in helping protect our local communities.

The current government advice is that people from Tier 3 (very high risk) areas do not travel out of their area or stay away from home overnight. Check the latest Government guidance and up to date local Covid alert levels.

If you do visit, please plan ahead to avoid the busy areas using, take all your litter away with you, stick to social distancing and show the respect and love to the Lake District that it deserves.

Local Covid alert levels in and around the Lake District:

  • Barrow-in-Furness: Tier 2 (high) from midnight on Saturday 17 October
  • South Lakeland: Tier 1 (medium)
  • Eden: Tier 1 (medium)
  • Allerdale: Tier 1 (medium)
  • Copeland: Tier 1 (medium)
  • Carlisle: Tier 1 (medium)

Find out more about the guidance on the Rule of Six introduced on 14 September.

NHS Test and Trace

NHS Test and Trace app and contact tracing information

Advice for businesses

The UK is currently experiencing a public health emergency as a result of the coronavirus (COVID-19) pandemic.

It is therefore critical that organisations take a range of measures to keep everyone safe. The easing of social and economic lockdown measures following the COVID-19 outbreak is being supported by NHS Test and Trace.

Venues in hospitality, the tourism and leisure industry, close contact services and local authority facilities must:

  • ask at least one member of every party of customers or visitors (up to 6 people) to provide their name and contact details
  • keep a record of all staff working on their premises and shift times on a given day and their contact details
  • keep these records of customers, visitors and staff for 21 days and provide data to NHS Test and Trace if requested
  • display an official NHS QR code poster from 24 September 2020, so that customers and visitors can ‘check in’ using this option as an alternative to providing their contact details
  • adhere to General Data Protection Regulations

Hospitality venues must also refuse entry to those who refuse to participate.

Failure to do any of these requirements will result in fixed penalty fines of up to £4,000. Read the full guidance on website.

Businesses and venues can create posters with unique QR codes on them to help people check-in using the app when they visit.

The NHS Test and Trace app

The NHS Test and Trace app is available for anyone to download. It is part of the government's efforts to tackle the spread of coronavirus and provide you with a way to check-in to venues you've visited such as cafe's and restaurants, as well as get information if you have been near to anyone who subsequently tests positive for coronavirus. 

The app will be used, alongside traditional contact tracing, to notify users if they come into contact with someone who later tests positive for coronavirus.

The app will also help us understand if the virus is spreading in our area, helping us to respond quickly to stop it spreading further and save lives. The app does this while protecting a user’s anonymity. Nobody, including the government, will know who or where a particular user is.

You can download the app from the Apple and Android play stores.

Reporting non-compliance

If you are aware of a business or organisation you think might not be complying with the rules, then please report it to the police by telephone 101 or by email .

NHS Track and Trace video

Advice for residents and visitors

Please follow safe distancing measures and look out for signage. Also follow this advice:

  • Do not leave home if you or anyone in your household has symptoms.
  • Only visit shops with people you live with.
  • Maintain two metre social distancing at all times wherever possible.
  • Wear face coverings in enclosed public spaces where social distancing isn’t possible including public transport.  There is also advice on when to wear a face covering .
  • Bring your own hand sanitiser. 
  • Keep contact to a minimum and try to use contactless payments if available.
  • Some shops will need to limit the number of customers, so you may be asked to queue outside.
  • Shop alone where possible, unless you need specific assistance.
  • Face coverings now have to be worn in taxis and private hire vehicles.

The government has also produced advice when using public transport.


Measures being introduced will include barriers, extra signage and stencils on pavements. Government guidance advises that some of the measures may need to stay in place for some time.    

Some specific measures are: 

  • Widening of the right-hand pavement on Cockermouth’s Station Street (as looking up from Main Street) with barriers in the road. Parking will continue to be allowed on the other side of the street, with one bay set-aside for local shops to use for loading. People are being asked to keep this bay clear for loading-only so that local businesses can continue to receive deliveries. We are also intoruducing a pedestrian one-way system into this street.
  • A one-way system being introduced for pedestrians in Market Place in Keswick 
  • A pedestrian one-way system is being introduced on the pavements on Workington’s Murray Road. To ensure the safety of everyone, drivers are asked to take particular care when using this road and pedestrians are asked to cross at crossing points along the street.  

The government has provided advice and guidance on when you need to have a face covering , unless you have a medical exemption.

We're rolling out the reopening of our toilets from Monday 15 June. However, to keep users and staff safe, the number of people able to use the facilities at any one time will be reduced. Toilets in Cockermouth, Aspatria, Silloth and Keswick are run by the town council or other organisations and so different opening arrangements apply.

The council’s car parks remain open with users advised to use the MiPermit mobile-phone app to pay where possible, as this means they do not have to interact with the payment machines. The advantages of using the MiPermit app is that users can pay for extra parking if they find they need to stay longer than originally thought. They can also get a reminder when their parking is due to expire.

More details can be found on the council’s website .

Car parks remain free for NHS workers, care workers and volunteers.

The multi-story car park in Workington is now open.

We are phasing in the reintroduction of our markets in Keswick, Workington, Wigton and Silloth. These will return with measures to help reduce the risk of the spread of the virus. 

We want you to enjoy our area when out and about, as a visitor or a local resident. With a stunning coastline and lakeland fells we have a lot to boast about. However, please do help us to protect our environment so that it remains as stunning for many generations to come.

One-way systems in town centres

To help with social distancing, in consultation with the local partners and Cumbria County Council we are introducing pedestrian one-way systems in some of the town centre streets to alleviate congestion. 

These are:

  • Keswick Market Square
  • Cockermouth Station Street 

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