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See the latest news and get more information regarding coronavirus (Covid-19). Find out more about the help for affected businesses, charities and individuals. There is also advice on how to open your business and shop, safely. Please use our online forms, webchat, app and phone number to contact us. Our Wigton office is open by appointment only - call 0303 123 1702 to book an appointment to speak to a customer service advisor.


Coronavirus and Allerdale's waste collection services

All waste collections are now being carried out as normal.

Residents across Allerdale are asked to play their part in helping the collections to resume smoothly by:

  • Making sure their bin is not too heavy – this normally happens when soil is in a bin. Collection vehicles have an automatic weight restriction fitted which identifies any bin which is too heavy for the lifting equipment.
  • Continuing to clean bin handles before and after collection and washing their hands after touching a bin to help reduce the risk of spreading the virus.
  • Have your bins out ready for emptying by 7am on the day of collection.

Check your bin collection day

Disposing of potentially infected waste

How to safely handle waste potentially contaminated by coronavirus

Waste from possible cases and cleaning of areas where possible cases have been (including disposable cloths and tissues):

  • Should be put in a plastic rubbish bag and tied when full.
  • The plastic bag should then be placed in a second bin bag and tied.
  • It should be put in a suitable and secure place and marked for storage until the individual’s test results are known or at least 72 hours has passed.

Waste should be stored safely and kept away from children. You should not put your waste in communal waste areas until negative test results are known or the waste has been stored for at least 72 hours.

  • if the individual tests negative, this can be put in with the normal waste
  • if the individual tests positive, then store it for at least 72 hours and put in with the normal waste

If storage for at least 72 hours is not appropriate, arrange for collection as a Category B infectious waste by a specialist clinical waste contractor. We do not offer a clinical waste collection service. They will supply you with orange clinical waste bags for you to place your bags into so the waste can be sent for appropriate treatment.

Go to the government website for more advice on how to deal with potentially infected waste and laundry

Disposing of PPE equipment

The government has issued guidance on the safe disposal of personal protective equipment such as masks.

Helping to protect our bin crews and yourself

Our bin crews are working hard to carry out the waste collections in these challenging times. Please help to protect them by cleaning bin handles, lids and any black boxes you may have. And remember to wash your hands after putting your bin out and collecting it back in too.

Trade waste collections

If you need to speak to us about you business waste arrangements and whether you need collections, or change your schedule,  contact the team by email .

Household waste recycling centres and the 'Crunch' service

The Household Waste Recycling Centres (the 'tips') are open. They are operated by Cumbria County Council. Find out more about the arrangements they have put in place on their website .

We've suspended our 'crunch' waste service due to the coronavirus outbreak. The suspension is temporary and new dates will be announced at a later date. We apologise for any inconvenience.

Please keep hold of any waste which you'd normally take to the Crunch service until the service resumes. Please don't fly-tip it as this will litter your neighbourhood and take valuable resources away from the efforts to combat the effects of the coronavirus. 

Bin crews colouring-in poster

Download the colour it in poster to say thank you to our bin crews. (Image originally created by Hinckley & Bosworth Borough Council)

Colour-in poster - bin crews thanks 512.9 KB