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Coronavirus

Coronavirus restrictions remain in place across England including Allerdale. Some of the rules on what you can and cannot do changed on May 17. However, many restrictions remain in place. This link includes details of the roadmap out of lockdown.

• See the latest news and get more information regarding coronavirus (Covid-19) and our services.

• Help for affected businesses, charities and other organisations including the support grants that are available.

• Advice for individuals including the Test and Trace Support payment to help those self-isolating.

• Our customer contact centres have reopened to public on an appointment-only basis. However, please use our online forms, webchat, app and phone number to contact us where possible. Contact us link includes details on how to book an appointment. 

Council Tax, benefits and financial support

There are a number of packages providing support for individuals facing hardship due to the pandemic.

Help for those on low incomes who need to self-isolate

Recognising that self-isolation is one of the most powerful tools for controlling the transmission of Covid-19, the government has announced Test and Trace Support payment of £500 to ensure that those on low incomes are able to self-isolate without worry about their finances.

Apply for the support payment

Housing Benefit and Council Tax reduction

If you find yourself in financial difficulties due to the coronavirus outbreak, we may be able to help. 

The government has produced this benefits checker to see all the types of help that is available to people

You may be entitled to Housing Benefit.

Find out more about applying for Housing Benefit

And you may be able to reduce the amount you pay on your council tax.

Find out more about applying for Council Tax Reduction .

You may be entitled to Universal Credit. However, we do not administer this benefit. It is done online and through the JobCentre Plus.

Find out more about Universal Credit .

You can also give our customer service team a call on 0303 123 1702 if you need any further advice.

Help for those facing being made homeless

People who are homeless – or are at risk of becoming homeless – are being reassured that the council's housing options team is continuing to do everything it can to offer support to those who need it during the coronavirus situation.

The team is working hard to continue to find suitable housing options for those who are homeless, while trying to identify people who are sleeping rough on the streets of Allerdale.  

Those who require support are asked to call the housing options’ phone number 01900 702660 (or 0303 123 1702 out of hours) if possible.

Information is also available at https://www.allerdale.gov.uk/en/housing/homelessness/are-you-homeless/ or by emailling: homelessness@allerdale.gov.uk.

You can find more information on the help we offer

Other support and advice for individuals

The government has announced a range of support packages for individuals. This includes:

Ability to claim pension credit online

A skills toolkit to help people with their literacy and numeracy skills

Free rail journeys for those fleeing domestic violence

Government announces pause on the collection of benefit overpayment amounts

Increase in the Working Tax Credits from 1 April 2020.

Advice on statutory sick pay

Advice on Employment and Support Allowance

Advice if you are facing being laid off or short-time working

Advice if you are struggling to pay your tax bill on time

Advice on mortgage payment holidays from the Financial Conduct Authority

Guidance on insurance issues from the Association of British Insurers