Close Coronavirus

See the latest news and get more information regarding coronavirus (Covid-19). Find out more about help for affected businesses and individuals. Please use our online forms, webchat, app and phone number to contact us. Our offices are closed to the public. We have suspended garden waste collections to free up resource for the other collections.


Council Tax, benefits and financial support

The Chancellor announced in the Budget a package of measures to provide support for public services, individuals and businesses to ensure the impact of Covid-19 is minimised. 

One measure is a new Hardship Fund which provides an additional £500 million (nationwide) for Council Tax relief through existing Local Council Tax Support schemes. 

Help paying your Council Tax

We recognise that people may be facing financial difficulties because of the impact of the coronavirus.

Many people will be getting help from the government if where they work is having to close. 

We'd ask everyone who can continue to pay their council tax to do so, as this helps pay for many of the services currently in demand such as health and social care.

However, if you are struggling to afford to pay, then we encourage you to contact us by calling 0303 123 1702 and speak to one of our customer service advisors. There are ways we can help you.

  • We can reduce the monthly payment by spreading the costs over 12 months, rather than 10.
  • You may also be entitled to help under the Council Tax Reduction Scheme and Hardship Fund. So if you are facing financial difficulties, please do contact us. 

Housing Benefit and Council Tax reduction

If you find yourself in financial difficulties due to the coronavirus outbreak, we may be able to help. 

You may be entitled to Housing Benefit.

Find out more about applying for Housing Benefit

And you may be able to reduce the amount you pay on your council tax.

Find out more about applying for Council Tax Reduction.

You may be entitled to Universal Credit. However, we do not administer this benefit. It is done online and through the JobCentre Plus.

Find out more about Universal Credit.

You can also give our customer service team a call on 0303 123 1702 if you need any further advice.

Other support and advice for individuals

The government has announced a range of support packages for individuals. This includes:

Increase in the Working Tax Credits from 1 April 2020.

Advice on statutory sick pay

Advice on Employment and Support Allowance

Advice if you are facing being laid off or short-time working

Advice if you are struggling to pay your tax bill on time

Advice on mortgage payment holidays from the Financial Conduct Authority

Guidance on insurance issues from the Association of British Insurers