Skip to main content
Garden waste collections

The council and our waste collection partners Allerdale Waste Services would like to apologise for the issues which have affected some properties' garden waste collections over the last couple of weeks. The issues have been caused by self-isolation and other staff absences. 

The advice for households who've not had their collection this week is to take bins back in and present them on their next scheduled garden waste collection day.

Households are advised to continue checking our website and social media accounts for the latest information on collections.


England has moved into Step 4 from 19 July 2021

• See the latest news and get more information regarding coronavirus (Covid-19) and our services.

• Help and advice for affected businesses, charities and other organisations.

• Advice for individuals including the Test and Trace Support payment to help those self-isolating.

• Our customer contact centres have reopened to public on an appointment-only basis. However, please use our online forms, webchat, app and phone number to contact us where possible. Contact us link includes details on how to book an appointment. 

Parking Fines (Penalty Charge Notices)

We enforce off-street parking which is the majority of the car parks in Allerdale. Parking fines are strictly called Penalty Charge Notices, or PCNs.

Cumbria County Council is responsible for all on-street parking (on roads and highways). If the number on your penalty charge notice starts with YP you will have to contact Cumbria County Council. More information can be found on the  Cumbria County Council Website .

How much will I have to pay?

There are two tariffs for PCNs issued by us:

  • Higher tariff - £70.00 - for more serious contraventions
  • Lower Tariff - £50.00 - for less serious contraventions

Both tariffs are discounted by 50% if they are paid or challenged within 14 days of issue.

Pay a Penalty Charge Notice (PCN, or 'parking fine')

The easiest way to pay a Penalty Charge Notice is online: 

  Pay online now

Other ways to pay

  • Use our 24 hour automated telephone payments line 0303 123 1702 to pay by credit/debit card using Visa, Mastercard, Maestro, Visa Delta or Solo. (Please have your penalty charge notice details ready.)
  • In person at one of our customer service centres.

Appeal a parking fine (PCN) 

If you wish to appeal a Penalty Charge Notice you have 28 days to submit a challenge. If you do it within 14 days and your appeal is rejected you will only need to pay 50% of the penalty charge.

To appeal you can either:

  • appeal online using the form below
  • appeal in writing as outlined on the back of the Penalty Charge Notice. Send your appeal documentation to parking services at Allerdale House in Workington .

Please note: Parking appeals cannot be made by phone or in person.

You can check the parking enforcement regulations to find out more information about enforcement.

Appeal a Penalty Charge Notice ('parking fine')

If your appeal is rejected

We will write to you with the outcome of your appeal. If your appeal is unsuccessful we will explain the reasons for this.

If your appeal is unsuccessful you can either pay the penalty charge (at the discounted 50% rate) or you can take your appeal to the The Traffic Penalty Tribunal

Stay connected

Sign up for the latest news and updates

Accessibility and language tool

Use the ReciteMe toolbar for accessibility and language options